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May 2024 by Richard Lowy
When it looks like I couldn’t receive the The Hardware for 2 to 3 weeks, Edgar got on top of it and took it personally and got me the part I needed within 2 to 3 days he absolutely went above and beyond, no problem recommending him for anyone who wants great service
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May 2024 by Upgradeguy Locks
Great staff and Great inventory. Thankyou ?
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May 2024 by sholem krausz
Prices when up 30% in 4 weeks not acceptable
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May 2024 by Erwin Lopez
Barbara Ferguson understood my issue since the beginning.She handled it very well and made feel secure that nothing else should be done. Then my issue was very well fixed. I Liked her customer service.
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May 2024 by Naveed Anwar
Updated review to 4 star:So immediately after my review, I had the manager Edgar call me in regards to my concerns. He was able to address everything for me and provide me with a free shipping label and said he would give me my refund as soon as they got the product back. I was grateful for Edgar‘s call and also had a great conversation about how Customer Service is so crucial for the success of their business. He made it right and this company needs more people like him as sales rep so they can continue to succeed in a very competitive market.Thank you for making it right. I appreciate the call.Original review was 1 star:Be warned this company is not worth buying cheap products and there return policy is horrific! Pay a little more you will save lots of time and headache.Fair warning to anybody working with this company, they have the worst customer service.I ordered multiple products not knowing how they work mostly in attempt to save money, but you get what you pay for. I should've known better when you order from a company with cheap product too good to be true. That's the type of service you will get. I personally rather pay a little bit more and get it through Amazon or any other vendor and never deal with this company again I attempted to return to products which I had to pay to send back along with the 25% restocking fee. The product was suggested by text and when I attempted to return it instead of saying, no problem, they had to review and make a decision on how to proceed. Do not order with them pair a little bit more and you will save yourself a lot of headache.
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May 2024 by D S
Barbara was really helpful and attentive throughout the entire process. I would recommend her assistance to anyone calling in. She resolved the situation quickly and efficiently. Thank you again for all your help Barbara. It was Really Appreciated.
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May 2024 by Jeff Caswell
I have never felt so ripped off by a service.I could care less if UPS gets the contract to ship for the $9.99..I’d prefer to pay more to get FedEx to get it to me.UPS does not have a dedicated delivery while FedEx gets it here early always.I paid for the service to get a hour later order and preferred shipping and when I realized that it was changed to UPS…I wanted to cancel the preferred service option.I did t like how I was talked to, however when I got Huilo on the phone, I felt I was having a friend help me.The other 2 need to take some direction from him or you’ll loose more preferred customers.Good job Huilo ( sorry probably chopping his name up but I think y’all can figure out who I am referring to.Until y’all get this worked out don’t continue this charge you deduct for “preferred customer”
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May 2024 by S K
Barbara was very helpful in negotiating a return.
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May 2024 by Tyler Staplers
Ive used them since the beginning and Vinny is the man to talk to. Vinny will make you feel like part of the family and save your business alot of money. I appreciate all he does for me and my business.
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May 2024 by ravi singh
eileeen is the person to talk to. she was very helpful to complete my transaction in very professional way.
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May 2024 by Nate Boyd
Barbara Ferguson at UHS Hardware is simply outstanding! Her communication skills are excellent, and she went above and beyond to help me out. With her expert guidance, my problem was solved efficiently and effectively. Barbara's professionalism and dedication truly set her apart. Thank you, Barbara, for your exceptional service!
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May 2024 by Francine Carver
Barbara - has exemplary customer service - going above what she needed to do for me. Thank you.
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May 2024 by Christian Poole
We own a locksmith company in North Georgia and use Vinny EVERY TIME!He’s quick and efficient, always willing to get me out of a pinch- no matter the size of the order. I choose UHS because of Vinny!
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May 2024 by Jaime cerda
{Dixsan ext#1501 }I was having issues with placing my order online a few weeks back , called in and without any issues Dixsan was able to get my order going, inputting every item.Excellent customer service,Thanks, from Jaime's Lock Service Team
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May 2024 by PRECISION ENTRY
Barbara Ferguson was very helpful in assisting with my order.
