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March 2025 by Victoria Matamoros
Terrible service
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February 2025 by Cassidy Denton
Had an appointment with Garielle and she was so quick and friendly . Thank you for making it a great experience. Energy like hers is needed especially at 9am you never know what people are going through and she was very uplifting thank you again !!
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January 2025 by Daniel
I worked with Aldo today at the bank he was wonderful he helped me close my mother’s account. Was extremely helpful even though my appointment was not correct thank you so much will be coming back
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December 2024 by Ivett Gonzalez Paredes
If i could give 0 star I would , first you come in and nobody greets you I even had to ask the person that was in the entrance if he was working there. Zero client care . In the middle of the holiday season they restricted my account , I had done all i was asked for , upload documents, I had called and went to the branch more than once, today i went asking for someone to help me and all this guy had to say is that “i wasn’t the first one” to go through this situation and that “there is nothing we can do”. I dont think this a right wait to handle clients issues and I RECOMMEND EVERYONE TO STAY AWAY FROM THIS BANK.
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October 2024 by Russ Finney
Awful service and not trying to help at all. If you want a bank that cares, I would not use this location.
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October 2024 by Alina Yllanes
I can't say how many times I've asked for the drive through intercoms to be cleaned. Months already. So gross. Dp something
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September 2024 by Alina Bellydance
Would someone please clean up the disgusting drive-thru. It's been over a year since it's sticky with gunk.
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August 2024 by Maryam Ovsepyan
Very bad service. I made an appointment for 1pm. Came there at 1.02pm and asked if I need to do anything. They said, no, just wait, somebody will call you. At 1.05 I found out that I could confirm my presence through the app, so I did. The app showed the name of the banker, I turned around and saw that that banker was sitting behind me with a customer. It took him another 40 minutes to finish, then he called the other customer which was there and I guess they had an appointment before me. 1 hour later another banker came to me and said he would take me if his client doesn't show up. I asked how long are you waiting for the client? He said 15 minutes. So why that client doesn't have to wait, and I have because my banker was busy and took forever to serve????? Then 20 minutes later another banker comes to me and said that I was late. So she was trying to pit a blame on me. I said that they could check the cameras and see what time I showed up, but she was done for the day, so they were just trying to make me to reschedule my appointment. Ridiculous! I wasted 2 h9urs of my time for nothing. I left and never coming back. The worst service ever!
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July 2024 by Wilson Cabra
Staff very indifferent to customer needs. I would never recommend it. They lost me as a customer.
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May 2024 by Wayne Robinson
25 yr customer
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May 2024 by Sary Fox
This is a first after being with Wells Fargo for 25 years, Catherine Ponce refused to accept my $300.00 because it was a little wet in the Drive-through. She said it was policy. Not a problem, drove down the street to Wells Fargo at 1600 Sheridan Street, went through the drive-through and the same money was accepted into my account.
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May 2024 by Julie rojas
The worst bank in history do not go through the drive-through. You will be waiting for more than two hours, and if you’re the first one there, guess what then will not take care of you they will take care of someone else before you unbelievable and so unprofessional.
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March 2024 by C B
I’d like to shout out Abiola Bello-Dania for her incredible support on Friday. She helped me with several banking queries, including opening a new account with Wells Fargo. Very impressed with the level of service I received. I had several complex banking questions that she skillfully and clearly answered. She had a very positive and helpful demeanor. I never once felt rushed or like I didn’t understand what I was signing. She was extremely patient, thorough, kind, and funny too! She is a true banking professional. Thank you Abiola Bello-Dania.
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March 2024 by Judith
Excessive wait time, every time, regardless of time of day. Particularly in the drive-through. Recently, there was just one car ahead of us, and we waited 20 minutes before driving away. And when it is my turn, just getting change can take 10 minutes. Efficiency must be improved to retain customers.
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January 2024 by Jerry Fleurinord
Theodora Butuc was a super amazing and she went the extra mile to complete our transaction and I’m here with my mother and she’s also super happy with her. I’ll advise Wells Fargo to keep her happy because she keeps me happy. Super A+ Customer Service
