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November 2023 by ash rodri
Love this bank! The manager was super helpful when I had some issues and super empathetic! The branch is always clean and they attend to you super quickly!
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September 2023 by Destiny Bradley
The gals at this chase bank were so sweet and even though it’s not something they deal with often (one chase bank closed so I had to have them get my stuff from there) they were still able to help and were super professional and kind. Thank you ladies
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July 2023 by marisol m.
Arturo gave us an excellent customer service experience. He guided us with the best accounts options. Branch very well kept and friendly atmosphere.
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July 2023 by Elieser Espinola
Make sure you dont get Lupita as your banker. She will tell you that is by appointment only when there is nobody at the branch. Not a good customer service experience. Chase can do way better than this
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April 2023 by Kathleen Ortuno
Rene is always very helpful. I needed something notarized and he took the time to sit down with me and notarize my document. I have been with Chase for about 17 years and Rene is the best of the best. Love this location. Lupita is also very nice and helpful and has helped me before. Thank you Rene and Lupe.
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March 2023 by Kathy O.
Rene is always very helpful. I needed something notarized and he took the time to sit down with me and notarize my document. I have been with Chase for about 17 years and Rene is the best of the best. Love this location. Lupita is also very nice and helpful and has helped me before. Thank you Rene and Lupe.
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March 2023 by alyssa keller
Worst bank ever . Customer service is just terrible. Anytime I call workers are beyond rude and don’t try their best definitely switching accounts
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November 2022 by Andy Toledo
Decent customer service but don't recommend this branch due to it's credibility. I'm giving 3 stars because the customer service people from here says one thing, and the customer service people from over the phone says completely the opposite.
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October 2022 by Lorenzo Lopez
1. Understaffed!!!!!!2. Horrible CUSTOMER SERVICE.3. Imposible to make any transaction.4. No one answers the phone.This has ben my branch since I was 14 years old I’m 24 now it used to be a great bank when they had competent people on the job. Maybe that’s why most of the people have left cause they have hired the most unprofessional people they found out there. And since you all do not appreciate my business I can tell you I less appreciate theirs.1 less customer.
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July 2022 by Ihosvany Andrade
Great customer service!
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June 2022 by Miguelangel Perez
Was coming here to get $2 bills and the teller said we had to wait for the other teller for the $2 bills. Came in 5 minutes later and happily helped us and they actually had a good amount of them. One of the very few banks in the Homestead area that actually care about their customers. Excellent service. I would recommend this bank 100%
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June 2022 by D Brito
Horrible service. I can go into any bank and deposit money for rent or anything as long as I have account number. I went into the bank on 288 st in homestead Florida to deposit rolled change. Now every chase bank has notices that there is a coin shortage so I came in with 658 dollars in coins. All I wanted to do was deposit into an account. The so called supervisor who was a short Spanish old lady working the teller at 10 am. Tried to tell me that she is not authorized to take any money from me if it’s not my account which I have never heard in my 30 years of life. No The fat chase bank teller didn’t wanna count it and do her job. So I had to drive to another chase when we are all aware how expensive gas has gone, I would never recommend this chase to any one because what bank ever in history denies any form of money?
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June 2022 by D S.
Horrible service. I can go into any bank and deposit money for rent or anything as long as I have account number. I went into the bank on 288 st in homestead Florida to deposit rolled change. Now every chase bank has notices that there is a coin shortage so I came in with 658 dollars in coins. All I wanted to do was deposit into an account. The so called supervisor who was a short Spanish old lady working the teller at 10 am. Tried to tell me that she is not authorized to take any money from me if it's not my account which I have never heard in my 30 years of life. No The fat chase bank teller didn't wanna count it and do her job. So I had to drive to another chase when we are all aware how expensive gas has gone, I would never recommend this chase to any one because what bank ever in history denies any form of money?
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June 2022 by Miguelangel P.
Went here trying to get $2 bills and they had a good amount, the teller was super helpful and we happily waited 10 minutes for the other lady to come and give us the $2 bills. Excellent staff and service at this bank.
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April 2022 by Nicole
Awesome service with Rene! He was very professional and efficient. Thank you for the great service