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February 2024 by Juan R.
This Dealership is straight GARBAGE! The managers have no respect! Rahim is the worst salesman I have ever dealt with! these people tried to fight a customer!! all over missing equipment in a Brand New truck that they sold me! Threatened me, got in my face! straight garbage!!!! DO NOT GO HERE! DO NOT SHOP HERE! STAY AWAY!
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February 2024 by Anthony S.
My experience was overall good. It's not a small place and they have lots going on. Fernando and James made sure that I was taken care of throughout the process. Thank you Fernando and James.
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January 2024 by Sadi S.
UPDATE TO A PREVIOUS FIVE-STAR REVIEW: IF YOU ARE A WOMAN, DO NOT EVEN THINK ABOUT IT. THEY WILL TAKE ADVANTAGE OF YOU. The deal was already not working. I already wanted to leave. but against the better of my judgement, I stayed an extra few minutes to hear out the general manager, Diego, when he came into the room to salvage the situation. Diego gave me a final vehicle price of $17,000 + $1,000 for the gap insurance, bringing me back to the total of the vehicle price I was comfortable with of $18,000. I put a $3,000 down payment to cover essentially what would be taxes and fees. They have me a steep interest rate of 7.99%. The monthly came down to $412 for 54 months. Steep. But in my naivete, I signed the pad they handed me without looking. I trusted everyone at the dealership at this point. it was not until my return to South Carolina, 750 miles away, that I opened my financing documents (conveniently tucked into an envelope when the Finance Manager, Fernando, handed it to me at the dealership) that I saw he listed the CASH PRICE for the vehicle at $19,100 (after a $500 sales tax - outside any registration and dealer fees) in excess of almost $2,000 above the agreed-upon price of $17,000. This price gouge essentially making my $3,000 down payment useless. I purchased a vehicle from this dealership in December as a Christmas gift for myself after having driven the same car for the last 13 years. And what should have been a pleasant experience has turned into a nightmare. PLEASE NOTE I have been trying to reach out to the dealership for a month in hopes of solving the issue - PERHAPS it was merely an error - but I have not been able to hear back from anyone and everyone so conveniently is now either on vacations or in meetings. Even the internet sales manager Orlando has gone MIA. The General Manager, Diego, has refused to give me any type of correspondence despite my multitude of calls and emails. Very disappointing. Please take your business elsewhere. ORIGINAL REVIEW 12/24/2023: Thank You, Mr. Frank Grullon, for helping facilitate the purchase of my next long-term vehicle; for going above and beyond, making me feel understood through my anxieties, and even checking in to make sure I made it home safe. The only things that could have made the experience better were not any things anyone had means to control: #1.) being that I I wish the extended warranty went further in mileage for its coverage and #2.) being that I truly look forward to better finance rates in the future. Even through these hurdles, the entire team worked with me to make sure I did not leave empty-handed. Thank You to Internet Sales Manager, Orlando for initiating a conversation and facilitating my arrival in Miami; Sales Agent, Mr. Frank Grullon, for being the absolute best one could ask for; the Finance Manager, Fernando, for his patience and willingness to present to me all possible scenarios; and The General Manager, Diego, for dedication to customer service in making this purchase possible. Happy Holidays and Thank You once more for my new car. Sincerely, SP
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December 2023 by Jim W.
Called 4 times for appointment to have 5 recalls fixed on my 21 f150. Been 2 weeks and no response. This is the 4th dealership I've contacted about recall repair. Not 1 has responded. I'm believing Ford motor company has an issue. Love my F150, no love for dealers. Most likely, all dealers of all makes are this way these days.
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December 2023 by Pedro M.
Don't go to this place under any circumstances. This dealer's a scam in any way. The parts department employees and management are scammers. No respect for the clients, they just don't care. 00000 stars
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November 2023 by Aaron A.
Not sure why I'm having so much difficulty w/ this dealership issuing my GAP refund. Never needed it in the first place and the General Sales Manager - Ariel basically forced me into purchasing it after repeatedly telling him I had no need for it. Fast forward several months and still have yet to receive the refund in the mail although the GAP has been cancelled w/ CARCO since the beginning of September. My sales agent - Adrian has also quit responding to my contacts and phone calls into the dealership go nowhere. Better off doing business w/ Sawgrass or Plantation Ford. Next step will be calling my lawyer to expedite the process.
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November 2023 by Peter Gomez
Davel is fantastic, very knowledgeable & helpful every time!Amazing customer service thank you so much for listening to all my vehicle concerns and finding a solution.Best service center in Florida (:Services: Air & cabin filter replacement
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October 2023 by Juan Miguel R.
Fui por un problema y para que la garantia no me lo arreglara me salieron con otra cosa que hacia perder la garantía sinceramente sin tienen a otro dealer para ir valle a otro
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October 2023 by sharon johnson
I had a great experience with Lorenzo Ford. My service advisor Luis SIerra was very nice and friendly. He told me that my car would be ready in one hour and it was. I would recommend anyone to visit Lorenzo FordService: Auto maintenance
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September 2023 by Melissa G.
Our non profit early learning center Purchased a 15 passenger van that arrived missing a seat and other seats had holes in the fabric! We were told to accept the vehicle they would make it right. None of these defects were explained in the description and of course were left out of the video they provided. Since February we have heard every excuse in the book and it still has not been fixed. This van is not useable to us as we require 15 seats to transport our classes of 13! We can not leave one child behind at pickups. It is costing us thousands each month to keep our old van and insurance etc. .... Did I mention we are a non profit for under served kids in a rural area and these kids have no other means of transportation! Countless calls, no manager available, no one calls back. The salesperson Manny is nice enough, but clearly is not effective in getting his leadership to follow through on his mistake. Next step is lawyer, but wanted to warn everyone who may consider purchasing on line from this garbage company.. stay away!
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August 2023 by Gino T.
Called to inquire about some vehicles that I seen online and spoke to a salesman named George. He started off with a attitude then asked me why am I calling in with a 407 phone number which is Orlando. I told the rude man that I live in Miami lakes. But if I didn't why is Orlando so far not to take me serious as a buyer? He tried to brush it off but I told him I won't be buying a vehicle from a cry face man like that along with some other nice words. Apparently if you live a little far from this dealer don't call them because they will not do business with you.
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August 2023 by Jamesy L.
This dealership is a scam!!! If I could give a 0 star rating I would. Let's start off with that the financial manager Ariel Gazo after we repeatedly told him TO NOT PUT my girlfriend as the primary signer only as the co signer, nothing else other than that he went ahead and chose whatever benefited himself at that moment which was putting my girlfriend as primary since she has better credit. Second point he promised platinum warranty best of everything to bring the truck back after 30 days in order to fix all the problems the truck had. 3 months later, the truck still isn't fixed with the problem he sold it to us with. THIS HAS TO STOP. And let's just say he always has a problem when we go to him to try to fix this problem. Also took the truck to service and put 152,322 miles when the truck had 117.324 they need to close this dealer down and stop the scam.
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August 2023 by Eileen Albury
Super fast courtious service. I highly recommend Lorenzo Ford
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August 2023 by Michael Gonzalez
Service experience was outstanding!
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July 2023 by David P.
Mark and Dusan came into my unit to do the door lock and they were very friendly. The service they provided was fast and helpful.
