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February 2024 by Mike Hudson
Friendly helpful staff
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January 2024 by Clera Wijewardene
A special THANK YOU to Bridget at TMobile Florida City for more than two hours to help out Grandpa transfer his number and get connected. I was worried about him because he’s old and I worry about him being taken advantage of. Bridget was the true professional! Thanks!
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January 2024 by Carlos Luis Figueroa
Good customer service
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January 2024 by P G
Terrible, mediocre attention, they don't care at all about the customer's need.
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January 2024 by Oliver Gomez
I am really satisfied with the service, everyone is very friendly, highly recommend to come to T-mobile in Florida City, won’t go to any other place
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January 2024 by Jesús Leaños (Artwork)
Great service ?
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December 2023 by Party Classy
Alert they are defrauding people racist they telling customers they have to pay application fees and lying saying that don’t have the phones but when customers service call them they verify they do this need to be reported it’s been going on for awhile they charging black people fraudulent fees all the stores I. The homestead area
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November 2023 by ALINA URGELLES
Bridget and Gabriel were exceptional and fast with their service
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November 2023 by jose chaparro
Came for just a sim card and they help me like I was going to purchase a phone thanks
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October 2023 by shanika carrington
My experience a couple of days ago with Bridget was nothing but wonderful. I stop coming to this location because in the past the staff there was not very welcoming ,long wait times and being lied to to make a sale. I took a chance gave this location another try and all my needs were meant and taken care of. It’s rare you find good customer service anymore. Bridget and Aldo did and awesome job juggling multiple customers at one time I definitely think they deserve a raise or promotion others that come can learn how to deal with the public from them. Finally a good T-Mobile service center (Florida city).
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June 2023 by Jose Sanbeck
I went to this store decided to change my service heard good things about them that went south really quick spoke to an associate at the store told him I did not want a phone with a contract, as per associate I will take care of you and you are in good hands, told me I can get a free phone if I switch to their service so I said okay then I said no contract right he said yes no contract three months go by I have no service out west where I live so I terminated my service with them a year goes by and they changed everything to a contract now they are getting collection agency to collect on what they did wrong and they do not listen to customer I will never recommend them to anyone
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April 2023 by Tony Sciarra
Today 4/29/23. I had the pleasure to have Jesus help me with my phone issue! Lost my IPhone in the ocean. I was greeted promptly!Told Jesus the situation and he immediately showed me my options. Didn’t waste a minute of my time with BS. Answered every question I had. Was clear and presented me with all of the paperwork and receipts! He also gave me a full run down on what T mobile has to offer their customers and how it would suits me best! I rarely review anything online.The treatment and customer service I received today, made my life easier, not harder!Jesus Thankyou
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April 2023 by Lissette Martinez
I came into this tmoblie store ready to cancel my services due to the ineptitude of all the representatives I've spoken to and it's been over a dozen of them. I have never had such a hard time starting phone service and activating my lines with any company ever. Let me tell you I'm so glad I came into this store ,within 15 minutes these young men were able to fix what countless reps and calls to tmoblie couldn't do. ALDO and KEVEN are absolutely and addition to this company if everyone worked as fast and efficient as they do every single customer would be satisfied with Tmoblie. Thankyou you Aldo and Keven and I'm now a loyal customer to this store only.
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January 2023 by Claudia Miller
Excellent customer service from the manager on down! I needed help retrieving a PIN number, and they took care of everything. Highly recommend, professional staff.
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January 2023 by R S
Phenomenal customer service from the team at this location! My friend needed a transfer pin code to port out to another company and the gentlemen we dealt with were exceptionally courteous and professional.
