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December 2023 by Liliana Loza
Today we need to rent a van in this unit, to begin with the person in charge of dealing with the public looked like he didn't have any fingers to work, he barely articulated the words he spoke without desires and you practically had to guess what he was saying, my son He had to take the car out of the garage himself because the assistant there pointed out one that wasn't the right one. He had to go back and ask another of the boys for help, who finally took it to the van but didn't take it out. When my son opened it, it was dirty. , so in summary the experience was terrible.
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December 2023 by Obilio Cardozo
Excellent service
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December 2023 by Ernesto Guerra
Horrible customer service.
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September 2023 by daniela casaseca
They are the worst, after two weeks I'm Still trying to get my $ 90 back from the extra charge,been talking with customer service 5 times!!!!How can than be???Right now on gold with customer service!!!!
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August 2023 by Sebastian
Extremely long checkin. It took an hour, and I had a reservation.
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August 2023 by carlos mijete
I'm sorry but they have untrained employees who do not know how to hook a trailer to my truck. Left the emergency cable out risking my safety on the road with 18 year Olds doing it. You go inside and they talking to each other and there is a huge line waiting and they never have any details of towing capacity with their trailers. Information that any employee should be trained with simply. Verify my order name (Asael Acosta)
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July 2023 by Alexander Margolis
The Kid with the Pokemon stuff on him and phone at front counter horrible customer service. Everyone very slow at moving stuff and around and very rude
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May 2023 by Joe St
A very busy and possibly understaffed U-Haul location. However, I will say that when I did get service for my drop off, Christian was extremely quick and courteous. Lots of inventory and services offered. Overall, a good experience.
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May 2023 by Broadus Jenkins
Rented a truck from uhual. Vehicle was roach infested transported my goods from the old residence to the new residence along with the roaches when I started unloading my goods the riches started coming out. I went back to the location to tell them about the vehicle. They said they knew about the roach infested vehicle and they still rented it out. The issue with the vehicle messed up my whole moving process. The manager Rudolpho is very unprofessional and doesn’t have any customer service skills
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February 2023 by Tony Tamburello
Last night at just a few minutes past 11pm 2 U-Haul trucks pulled in front of my business, employee uniforms appear to be worn, broke into my car that was parked out front and stole a few things. I'm not really attached to materialistic things, but I just wanted people to know that this place has people that can not be trusted. I believe in karma 100% so even though I wish them no harm or hate, I just hope that my petty items were worth the bad karma. You are on video surveillance as well and I can always press charges. Hopefully this place takes hiring people and background checks serious cause if they are stealing petty stuff down the street from there, I'm sure they are stealing within the company as well. Be well.
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January 2023 by Matthew Oakey
Not the most organized location... workers are unmotivated, uninterested, and lack any kind of general knowledge about their workplace.And Propane is twice as expensive as most other places.
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November 2022 by Aide Perez
Customer services talk too much and take for ever with each customer and the line is for ever
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July 2022 by jose perez
It was perfect no problem in and out very helpful thanks ..
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July 2022 by AMAURY GOMEZ
Front desk lady very helpful and knowledgeable.
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May 2022 by Pamela Niekamp
Worst customer service ever! Made an appointment for a hitch to be installed. Was told it would take 1.5 to 2 hours so I waited nearby. I came back after 2 hours and they told me they were working on it and it would be done soon. Walked around the side of the store and saw my car parked where I left it, no hitch. They hadn’t even started on it.
