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October 2023 by Julio Juarez
Very slow service two cars before to me in drive thru and l wait one hour just for cash check no good.
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July 2023 by Bob D.
splendid bank with very happy and helpful employees. sometimes the wait can be a bit long; but you are well taken care of when you are seen. the location is at a very dangerous intersection, so you are better off taking the 'long way' instead of attempting to turn left or right on krome ave.
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May 2023 by Sharon Manning
Very helpful, courteous and professional staff. I prefer to visit this location because I've always received excellent service.
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October 2022 by Maria L.
Wells Fargo is known to freeze your account due to judgment or bankruptcy even if your name is added as a benifiary, they don't bother to contact the main person with the back account but take it upon themselves to do so, they have no respect what so ever for the customer, don't bother to find out what the problem is or situation a customer is going thru. It's really sad to find this out the hard way. Do not use or trust Wells Fargo bank.
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August 2022 by Madelyn Trujillo
These people are so lazy. I went to solve a few issues and all the lady at the entrance told me to do was to call, oh for this you can call Wellsfargo oh and for that so can also call them. But I’m here and the letter says to go to the branch…no just call them. Wow! No wonder your reviews are bad!
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July 2022 by RG Guz
Awful service! I recommend using another branch. Every staff member sitting on their sit doing nothing and if you don’t have an appointment they won’t help you even if the bank is empty… ??? I just needed to add an authorize user to my account. I don’t understand why I need an appointment for something that takes 5 minutes or less.
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July 2022 by Sara Sultan
The branch manager Raina is trouble. I called spoke to her to make an appointment and she said all done. When I got to the branch she told me she doesn’t remember and I need to make it online. The banker told me wait and she will help me if someone doesn’t show up since I only need to unlock my online banking. She only take care of the Cuban without appointment
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July 2022 by darya kenar
Really rude and unprofessional manager Raina Perez. We are long term client but anytime we have to go to this branch her attitude is just unacceptable. She needs to go. Apparently I’m not the only one writing bad review if the manager doesn’t know how to coach their employees and herself as a manager has an attitude in result no customer would be happy.
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July 2022 by Jose Rodriguez
Actually faster and pleasant experience 5+ years with this bank
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October 2021 by Darwin Bonilla
I call at 8 to make an appointment for 1, then I call again to see if they can change my appointment for 10 went there 15 mins before 10 the lady said oki fine I let the workers know you coming at 10 went there they said there were not an appointment under my name then I explain the guy that I call 2 times to make sure then he says nope your not in the list. I have been with Wells Fargo for 2 years and everything was working fine till now what a mess.
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September 2021 by Monica Moran
I love this bank. I have no complaints at all. Great service all around. Thanks Wells Fargo and all the employees.
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June 2021 by Franck Luijean
They slow, customer representatives walking around and ain't helping no body! Exact reason why I don't bank with them and this like the 3rd times that happen.
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March 2021 by Arys Arce
Wells Fargo Bank has placed regulations and policies for banking that are absolutely insane. In order to make a deposit into your bank account using a deposit slip with your name and information printed issued by the bank they now require you to have a form of ID. I have banked with Wells Fargo for over 27 years and I have seen the decline of customer service and increased lack of trust in this branch. I encourage you to use center state bank only a block down the road. They do not have a revolving door of employees.
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February 2021 by Dana Gaither
The bank was very cautious about social distancing, disinfecting and wearing masks. A man who was helping people with questions and getting in line was very friendly and helpful.I was there to open an estate account and Mr Gerardo Rincon was very helpful and patient.
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October 2020 by Darwin&Yosselin Vevo
I call at 8 to make an appointment for 1, then I call again to see if they can change my appointment for 10 went there 15 mins before 10 the lady said oki fine I let the workers know you coming at 10 went there they said there were not an appointment under my name then I explain the guy that I call 2 times to make sure then he says nope your not in the list. I have been with Wells Fargo for 2 years and everything was working fine till now what a mess.
