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July 2024 by Joan Sackett
The folks at AT&T are great. Very knowledgeable about all their products included internet service. I would recommend to everyone to talk to them about getting rid of spectrum and going with them.
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May 2024 by Dayna Schafer
This store sold me an iPhone and new line, shortly after I called corporate AT&T to make a change to that number. AT&T corporate rep fraudulently changed my bill, added service fees, and numbers I don’t have. Since November 2023, this store and the corporate fraud department will admit the fraud took place but have not fixed the continued billing mistakes! It’s May 2024. AT&T avoids resolving corporate matters and are difficult to rectify billing after their reps adds fraudulent charges.
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May 2024 by Will Tripp
Very helpful took care of my problem. Thanks
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May 2024 by Pamela Stevens
I will say that the new manager of the AT&t store was a wonderful help to me Kaitlyn is definitely an asset! Her co-worker Ashleigh was super nice too?Highly recommend
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March 2024 by D D
Alex and Xavier were excellent reps and took care of me
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March 2024 by F Nixon
Alex and Xavier are amazing. They made everything easy and everything made sense
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March 2024 by Kathy
Alex was our first point of contact, he welcomed us with a cheerful hello, welcoming us to AT&T & asked how we were. In the course of our endeavor, Caitlyn (store manager) was present and assisting with the process. She was very knowledgeable and accommodating with relevant details. Although our interaction kept them past the store hours neither of them made us feel rushed or shamed for it being past the end of their day. Due to logics, we needed to return to complete our trade in, upon returning 2 days later, Caitlynn and her other employees treated us with exceptional customer service once again. If every experience could go that smoothly, the world would certainly be a happier place. The Homosassa, FL AT&T has definitely won my approval. On a side note, while in the store, I observed some of the most professional interactions with consumers by all members of the team. Caitlyn is absolutely deserving of her status and honestly a raise for dealing with a very rude consumer with tact and dignity. Highly recommend this location over another close by location, in which the customer service was not to the level experienced at the Homosassa location. I will utilize them for any future interactions. Thanks again, Caitlyn and team!
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March 2024 by Jared Lehosky
I was here to do a brand new plan (switching from T-Mobile), and I had Alex & Xavier help me with 4 lines and 7 devices. Not only did they stay way after to help get every detail of our plan done, but they also made sure all of the devices we did get in store and traded in were all set up and good to go along with addressing any question or concerns we had. Amazing customer service and even better at getting us all the accessories and little extras at a phenomenal price. Overall really happy with my experience.
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March 2024 by Samuel Capp
The representatives Alex and Xavier are absolutely amazing. Alex was even willing to make a house call and help me out with my internet they went above and beyond
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March 2024 by Roy Howes
The Dudes at this store are useless! I went to return a phone there and they told me I had to return it to where I bought it. I said the AT&T Web Sight says you can return a phone to ANY STORE!He said he didn't know anything about the web sight. THIS STORE IS USLESS---VISIT THE CRYSTAL RIVER STORE FOR REAL SERVICE.
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March 2024 by Flo 1
Alex and Xavier are amazing. They made everything easy and everything made sense
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February 2024 by Ashley Aldous pangborn
Kaitlyn and Julian were a delight they were personable and professional. I usually dread anything to do with customer service and sales but they made my upgrade process as smooth and painless as possible. I'm pleased to be typing this review on my brand new phone! This is one service I'd recommend doing in person rather than online, it was nice to have someone knowledge handle my set up and data transfer.
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February 2024 by Rick Campbell
Worst customer service ever. My wife and I went in to upgrade our phones and purchase I pad with accessories and asked to use the restroom, your sales person told me no public restroom, but We're customers. Again told no. I will change my services to Verizon and buy more products for my business. It's a shame the way you treat your customers. I am speaking of Kaitlyn
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January 2024 by Madelyn Sawyer
If I could give this store more stars I definitely would. I wanted to upgrade my iPhone, so I stopped into the store after I had difficulties ordering online.I was greeted immediately upon entering the store. The manager, Luis was extremely helpful in advising me on the capabilities of the phones I was interested in. He introduced me to his associate Julian who completed my order and made sure all my questions were answered before I left.Julian made sure I got the discounts I qualified for, including my veterans discount.The store was immaculate. It was very clean, well organized and pleasing to the eye.In every way I was impressed with the staff, the service and the store itself.Thank you. And I love my new phone.
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January 2024 by Joan Bates
Great people especially Luis! Great customer service.
