-
December 2023 by Connor
The representative Felipe was amazing the way he assisted me and took care of my issue thank you again Felipe.
-
November 2023 by Free Spirit
My experience had always been good service. Today I went to pay my credit card at the Hudson branch. when it arrived all machines were full 1 out of service. I stood for a long time waiting, the young employee didn't even ask me how he could help me. But a boy arrived later and I asked him. I had to use a different machine that is supposedly new. This machine does not give a paper receipt. The person on the other side of the screen tells me that he will send it to the branch so that the employee there can print it for me. The employee asked me for my email to send it because he couldn't do it at the moment. He told me he was going to send it to email, yet several hours later I didn't receive anything. Next time I'm going to the Trinity branch even though it's half an hour away. Terrible service in Hudson.
-
September 2023 by Susan Kaleta
Ryan Officer at GTE Credit Union is outstanding & very helpful to person’s needs. Wouldn’t go anywhere else for Loan.
-
August 2023 by Rose White
Only two employees available to help customers. When I arrived around 4 pm on Thursday afternoon, there was one employee in his cubicle with three individuals, and the only other employee was with another customer. The manager was alone behind a closed door the entire 30 minutes I was at the Hudson GTE center and never once came out of her office to help resolve the backlog of customers. The wait time was the worst ever at this location. By the time my problem was addressed, there were four customers waiting behind me. Very bad experience for what should have taken no more than 10 minutes. I have never been at this location when there were only two people helping customers.
-
July 2023 by Terri Wetmore
Ryan was extremely helpful to me today. I came in with a problem on my phone and he was able to address the problem immediately. He was my savior!
-
July 2023 by Loretta Suddeth
Ryan was very helpful and courteous in helping me with my logon problem. Will ask for him in the future if i have a problem!
-
May 2023 by Joseph Brucia
I ran into a few potholes in setting up my new account online, and was connected to Coralis Jordan through the help feature. From that point on it was a tremendous experience. It was lovely to be able to connect with a human so easily to have my issues addresses, and Coralis was incredibly knowledgeable, helpful and responsive throughout the process. All customer service should have experiences this great! Thank you!
-
May 2023 by JERROLYN DEWBERRY
Ryan is the best Employee At GTE he listens and help in Ever way possible. I’m so please And satisfied with his hard work !!
-
May 2023 by Laura Restivo
With my work schedule I cannot go to the branch M-F. It would be nice if this location had the same hours on a Saturday as the Plant City branch (9-1pm). Now I have to take time off work to go into the branch to take care of something that cannot be done online. There are other things I would like to use my PTO for and it is not to go to the bank.
-
May 2023 by Gladys Aponte
Mr Jose is a great excellent customer service h e is very kindest will experience will explain your questions in detail ask if you understand or need anything else,
-
April 2023 by ava duran
Somehow had a blast setting up a credit card with Jose today! Service was so friendly, quick and for me, very informative. Thank you again Jose!
-
March 2023 by Joe Plazewski
Coralis Jordan helped me out of a category five mess if you will. She was kind understanding, thoughtful, patient and a teacher helping me understand how to work the Gte app. Thank you Miss Jordan for everything you did for me and my family today. I appreciate you and your service. Thank you thank you thank you sincerely yours Joe Plazewski ???.
-
February 2023 by Susan Cao
This was the second time Matt had help us. He’s very helpful and thorough. Answer all questions that we need to know and yes we did open couple accounts with him. I Strongly recommend for this branch!
-
February 2023 by Brad Polkinghorn
Just wanted to say THANKS to Coralis Jordan at the Hudson Branch for the excellent service she provided for me today! Really took the time to answer all my questions and get my new account set-up perfectly. She's very knowledgeable and really takes the time to get everything done right! Thank you again Coralis for all your help!
-
January 2023 by Last First
Don't choose GTE. The quality of service has been a downward trajectory but really sped up in that last 2 years. There is no amenities offered that sets it apart from a bank let alone a credit union. They will erroneously charge $35 and the people will not refund you even if it puts you in the negative, for their mistake. It suggests this is so they make money. Its insidious. As difficult as it is, I'm going to suncoast and I cannot stress enough how this isn't a customer friendly credit union. Nothing separates it from other businesses except only bad people work here, they will actively steal from their patrons of 30 years.
