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November 2024 by David Braun
Immediate response once I spoke to the right person.
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September 2024 by Lance Dietz
Order a refill they charged my card twice as much of what the tank holds and were so lax in adjusting the credit card . Terrible customer service. Driver instructed to ring door bell before filling which was ignored.
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June 2024 by X
These people are horrible as far as customer service. Right from the initial phone call
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March 2024 by Nathan Pollock
I didn't use their service and there was a tank in my yard. They came out to remove it and left everything perfect.Thank you for taking care of it!
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August 2023 by Neighborhood Watch
This is the rudest company I have ever had to deal with. They will literally hang up on you: and of course living in certain areas you are forced to use their services.
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July 2023 by M
This is the rudest company I have ever had to deal with. They will literally hang up on you: and of course living in certain areas you are forced to use their services.
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July 2022 by Star Gate
If we could give them a zero it wouldn't be low enough. Suburban's prices per gallon are about double other providers in the area. After paying an invoice of over $500.00 at $6.00 plus per gal for a top off, a 250 gallon Suburban tank emptied itself within days. Since that payment seemed excessive, we questioned what happened. Suburban's response was that their truck driver "accidentally" over filled their tank. They told us not to worry because an automatic valve would dispense the extra liquid propane which would eliminate any danger of explosion! That's a loss of over $1200.00 plus the $500.00 top off. All Suburban offered was to fill the same tank at the same price again! We reported this to the state EPA as a potential environmental hazard. Suburban never even responded to state officials. We switched to a new supplier who replaced Suburban's tank. Suburban then billed us almost $300.00 for removal of their empty tank from our front lawn. We refused to pay! Threats of damaging our credit rating followed for 3 months! This corporation appears to be among those who are "too big to fail."
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February 2022 by Marion Deehan
LoriAnn so kind and helpful
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July 2021 by Donna Cannon
This location is off us19 and north of hwy 52 has been closed for years.It still has it's big branded fuel tanks out road side. The place looks like it just closed one day and never reopened. Everything is weathered.
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April 2021 by Michael Pence
I don’t use or wouldn’t use this business based on the looks from the street. Help take care of this stretch is 19 and do maintenance on your building and grounds. Help make Hudson a better place!
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February 2021 by Cynthia
If I could give them 0 stars I would! We had to wait 10 days for a delivery which was promised for today.... they never came and when I called them I was told the driver ran out of gas!!!! I have to wait another day!!! This delivery was for a rental vacation home and now their pool is NOT heated which they paid for!!! This certainly put a damper on their stay and I’m sure it will be transferred to the “review “ for the rental house! How does this happen!!! 11 days, thank goodness it wasn’t for appliances to feed a family! This is disgraceful! This company need to be revamped, now I know why they average a 2.9 review!
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November 2020 by John Gratsch
Don't understand why it's a half hour wait to get someone on the line for a refill then being put on hold for 25 minutes then getting disconnected then calling back only to be put on hold again....still on hold. I have to work people get it together. Ok so finally answered and was asked to be put on a brief hold so I asked how long a brief hold was and got hung up on. This is ridiculous
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January 2020 by Susan Smith
My brother passed away 1-8-20. I had my family staying with me from up north 10 people after the wake/viewing Saturday we invited everyone else to come back to my home
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October 2019 by Vicki Langheier
My daughter and I waited all day for a man from Suburban Propane. He never called me or showed up. How rude! Then he lied to them and said he had called and showed up. The woman was apologetic but I can’t stand blatant lies. Won’t be doing business with them. !!! Wasted my daughters time who took off work and my time. They never gave me his name, but I have proof that he didn’t call.
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May 2019 by Kees Barfield
Contacted to have estimate for adding tankless water heater and never came.
