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March 2022 by Dave C.
The service at the Indian Harbour Beach branch has always been painfully slow. Jacquie was the only teller who seemed to move things along at an acceptable pace. I have banked at Banks, Savings & Loans, and Credit Union all over Florida, the USA, Canada, and Europe. I have never had such slow service anywhere in the world. Not only that, but they grunt at you and shrug their shoulders if you dare to ask about it. If my daughter did not have her account here, I would leave this bank tomorrow and never look back. It stinks to high Heaven!
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August 2021 by Gene A.
Sent me multiple mailings & email about a $300 incentive to open a checking acct. I did everything it said. 90 days later the $300 had not arrived so I spent 2 hrs, 3 diff calls to try to find out where & when it would be deposited. They advised me to go to a branch w/the email. I'm a disabled vet & have mobility issues. I made appt & showed up on time. I was then informed that my email dated May 10 from them & my acct being funded the 17th was not actually how they claim it was. I received a mailing that expired April 30 & I opened my acct on May 7th to then receive the email May 10....so no $300 for me. Strange I say...how do I know any one of those ppl didn't just remove the 1!! I had a credit card acct w/them already & I had no reason to open a checking w/them other than the $300! BEWARE PPL! Bank w/PNC or your local credit union.
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May 2021 by James Williams
HorribleI've been in line for over 25 minutes and I'm still 3 folks backUnbelievable
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January 2021 by Scott Page
Worst wait time of any bank I've ever experienced. I've been waiting in the drive thru for 20 minutes and there's still 4 people in front of me.
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October 2020 by alyssa christgau
Worst BANK EVER!! Customer service is NON EXISTENT! If you go in with a problem , they give you an attitude and don’t even try to help. Immediately send you to the phone. How come EVERY OTHER BANK you can go in person to get assistance. ATM freezes all the time! I had to sit at the ATM for an hour to wait for it to give me my card back and recognize my deposit. The contact number was automated and of course the bank was closed. I don’t know why this location is even open. It’s HORRIBLE! Drive thru only ever has one person working.
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June 2020 by Gary Harrell
I have never had a pleasurable experience at the IHB branch. Always a wait, rude people.
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May 2020 by ChrisCo
It doesn't matter which Bank of America you go to You will stand there for 45 minutes before anything happens. when you complain about it all they do is tell you to download their app download their app download their app, I don't want to download an app I take banking seriously!! I regret my tax dollars ever funding this horrible business to stay open!
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February 2020 by Beverly Polasko
The worst! The bank lost my check that I deposited and they withdraw the amount from my account even though I had the receipt that I deposited it. I had to stop payment on the check and I have to wait 30 business days to get a new check. Incompetent people!
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February 2020 by Lori Ruhge
Great mortgage loan and heloc rates.
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November 2019 by Don Wynn
This has been my 'Home' branch for many years and I have always gotten good service here. I have had to wait in line before but the wait is never too long. The tellers are efficient and courteous. I have also needed help from the other bank employees at this branch. They have always taken care of whtever business I needed to conduct with professionalism and courtesy. I use the ATM quite often and sometimes at night and on weekends. The area is secure and well lighted. They installed a parabolic mirror that allows a person standing at the ATM to have a clear view around the side of the building. That may not really be needed in this location but it adds to the sense of security.
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August 2019 by Monica Calabrese
Waited in in the drive thru line for 25 minutes on a Friday afternoon only to be told that since I don't have an account there, I have to physically come in to make a deposit into my landlord's account. Hence, I did not need to do this 2 weeks ago! Then, I walked in only to have to stand in a long line and wait another 15-20 minutes. Only 1 teller working both the drive thru and walk up counter. Bank of America : you all need to figure this out! Totally unacceptable! Thank God I do my personal banking from Chase and not here. Never again will I ever make one single deposit into this bank!!!!
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August 2018 by charles jones
Horrible they should shut down all banks of America went to cash a check they wouldn't do it and wouldn't tell me why not. Huh
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May 2018 by Sheely a.k.a. Mr. Youngstown
They were no help in letting me open a new account. I told them to call the main office and they would help resolve the issue. They wouldn't call. Said it was not possible . I went to the one on NASA blvd. They gave me the help I needed with no issues. Now my account is up and running. These people just don't want to do there jobs.
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May 2018 by Dima F
Walked in to the bank. Line like always for one working cashier and 5 bank workers sitting around without customers doing something more important than helping customers. I ask manager Greg Phoads to help since line is long and each customer take more than 5 min. His respond was it's our bank policy and bank is open till 5 pm if I don't want to wait. Unfriendly and unpleasant manager Greg Phoads probably forgot that his job not to talk down with customers. His job is to help every customer who needs help and his job is to serve customers and that what BOA paying him salary. When I ask To give me name and number of his regional supervisor - HE ASK ME TO LEAVE AND Start threatening me by calling to Police! He obviously know that he is bad manager and definitely not qualified to work with people. I have Never been treated worse. Where is Bank of America standards? How people like him getting jobs. Bank is not the place to wait in lines to get service. Most customers need to be at work during the day and make money so you can put them in the bank. That just very disappointing!
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January 2018 by Julia Rogers
I work at a local credit union (SCCU) and I just have to express my opinion not only from a customer's perspective, but as someone who works in a professional financial institution as well. I came in to deposit a check for my mother and noticed only two employees working who were both set up in drive thru. This “managerâ€, I believe his name is Greg, was slowly shuffling his way from front line to help customers, only to hand their transaction over to the drive thru teller. I had my mother's account number on the memo line and he proceeded to make me fill out a deposit slip and then move on to the next customer. I have no problem with slips but at my job, if someone doesn't have one, I offer to fill it out for them or have him fill it out at my station and wait for them to finish. I don't just skip them. His piss poor attitude was unprofessional in every way. I made a comment how bland everyone there was, with no sense of urgency, and he blandly said “sorryâ€. He proceeded to act like he was my father by saying I should watch my language (with the rudest tone) when I said “Jesus Christ, you need to hire more tellers and change their attitudeâ€. A manager shouldn't talk down to any customer nor treat them poorly for no reason. The wait was unbelievable and the overall attitude of everyone there is garbage. This is why credit unions exist; we actually care and treat our MEMBERS like family. Please, if you consider changing institutions, come join a credit union!!!
