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February 2024 by Charlie Taranto
Excellent service !!!
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February 2024 by Jeff Hall
I want to thank Coty and the entire Causeway Mower staff for the excellent service I received! I recently purchased a Toro Timecutter machine from them, and the entire process could not have gone any better. I definitely did my research with regards to manufacturer, model, price, and vendor, and thanks to the multiple communications I had with these guys surrounding this purchase, I bought with complete confidence. Sometimes you just know when you've landed in the right place, and based on my experience at Causeway versus other local vendors I researched, I absolutely feel that I did. Thank you Causeway Mowers for the superb service, and I am looking forward to satisfying all of my lawncare needs with you guys in the future!
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February 2024 by Patrick Lewis
TL:DR If you want your Ryobi mower fixed, take it somewhere else. If you want to be treated with respect, go somewhere else.In February 2023, I dropped off a battery powered Ryobi mower for a warranty repair. Over the next 10 months, I called 15 different times to get updates. They called me 2 times. Each time I called, I was told variations of they had "replaced some part but it did not fix the issue and they ordered some other part." I was never told about any potential costs associated or the possibility that repairs wouldn't be covered under the warranty.On one occasion, I complained about how long they had had the mower and was told I needed to be patient because they "were in the middle of mowing season."In January 2024, I called and was told they had forgotten they had the mower. Then was told that they had to charge the batteries to figure out what was wrong.The next day, I got a call that the tech had tested the batteries, which showed bad, and wouldn't be covered by warranty.I explained that a previous tech had tested the batteries and told me they were fine. Additionally, the lead acid batteries were probably now damaged because they did not keep them on a charger.I asked why they had replaced the main relay, the drive motor controller and the DC to DC converter if the batteries were the problem. They said the previous tech didn't test the batteries correctly and it wasn't until this new tech called ryobi did they learn the correct way to test the batteries. They had no answer to why it took nearly a year to contact ryobi for support.The tech suggested I call ryobi and complain, but I was hesitant bc they had my mower and expected it might come back to me with a few missing wires. To which the tech promised he would never do that.I asked to have the owner or a manager call me. After a week- this still has not happened. Looking over previous reviews, it appears the owner actually reads these. Feel free to call me and we can discuss how I was treated.I called today (1/30/24) and said I was coming to get the mower. I was told "we'll have it ready for you."I arrived at the shop after more than an hour long drive, and was told the mower was in pieces and that there was a nearly $400 bill. They never mentioned any diagnostic fee or took a deposit for any work. If there was any possibility that the warranty wouldn't cover the cost, they should have called me for authorization before completing any work.They offered to give it back to me in pieces and deal with the cost later because they "couldn't put anymore labor into it" if the warrant wasn't going to be paid out.After some back and forth, they agreed to put it back to together and address the cost later.While loading the mower into my trailer, I noticed new damage to the seat, rust in several places and it looked like a rat nest had been under the seat. The batteries were completely dead again, and the ignition wasn't secured in place. I also found several loose screws.I've chosen not to use people's names throughout my review. That ends now. TJ was rude and sarcastic to me today. At one point, he said that he would have to wait until tomorrow to get a manager's permission to waive the outstanding balance. I suggested he call a manager on the phone. He sarcastically replied that it was every manager's day off and they aren't "on-call." He even asked me "how is my problem that you drove over an hour to get here."Finally, and I know this one is kinda petty, everyone there referred to me by my first name. IMO, that is an unreasonable level of familiarity.
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February 2024 by Michael Morgan
Awesome shop not
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February 2024 by Cody Morgan
*Buyers beware. I would not recommend this mower shop. If you're looking for a toro, go and see Tom at Eastside mower, Scag, go and see Liz at Mower pros. On 12/27/23 I brought my lawn mower here to have the kawasaki engine inspected for leaks, and to have the valve cover gasket replaced on one side. They informed me that there were no leaks, and also recommended that I have them adjust my valves while they were repairing the gaskets. I allowed them to adjust the valves.(Keep in mind my mower was running perfectly before the adjustments) After picking my mower back up, it was backfiring constantly so I had to bring it back to Causeway. They called and said the backfiring was being caused by bad intake manifold gaskets, and that they are replacing them under warranty. When I went to pick up my mower for the 2nd time, it was now making a grinding noise coming from the engine, and so once again I had to leave it at their shop. The next morning they called and said they located the grinding noise and repaired it. The 3rd time I came back for my mower and tried to start it, it took much longer than usual to get it running. Initially, I didn't think much of it, but after trying to run my mower over the weekend, and this morning, and it has been nothing but trouble getting it running. I have not put any hours on the machine since getting it back from them, and believe it to be a defect of workmanship. After calling and speaking to Coti, he says that they will not take another look at the mower, unless he receives a $145 cash deposit, to repair a problem that his shop caused. My family had Kevin's (the owner of shop) personal number, so I decided to try and get a hold of him because I wasn't able to speak to him in person. After calling Kevin's phone, before I could even finish my voicemail to him, I received a call from the shop owners son, Coti, who told me, quite rudely, that Kevin no longer works the counter and that I should "lose his number". Once again, Buyers beware. After paying this shop to adjust my valves, I am going to have to pay another shop to adjust them properly because this shop cannot even honor their poor workmanship.***UpdateAfter dealing with my mower not starting for a few days, I took it upon myself to check their work and sure enough causeways Mechanic left the choke spring connected my carb off and so I had no functioning choke. Since I diagnosed the problem myself, I took it up to Causeway a 4th time for them to properly fix. Their mechanic Ed tried to say it was not him who left the choke disconnected (not a suprise) and the owners were too busy once again to speak. Apparently Kevin was doing paperwork and I was told before arriving by Evenlyn on the fun that Coti was on vacation, yet when I got there his truck was in the parking lot so I guess he was just hiding in the back. This shop is very dishonest. Stay far away from it. Any shop in Brevard would be better.
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January 2024 by Patrick L.
TL:DR If you want your Ryobi mower fixed, take it somewhere else. If you want to be treated with respect, go somewhere else. In February 2023, I dropped off a battery powered Ryobi mower for a warranty repair. Over the next 10 months, I called 15 different times to get updates. They called me 2 times. Each time I called, I was told variations of they had "replaced some part but it did not fix the issue and they ordered some other part." On one occasion, I complained about how long they had had the mower and was told I needed to be patient because they "were in the middle of mowing season." In January 2024, I called and was told they had forgotten they had the mower. Then was told that they had to charge the batteries to figure out what was wrong. The next day, I got a call that the tech had tested the batteries, which showed bad, and wouldn't be covered by warranty. I explained that a previous tech had tested the batteries and told me they were fine. Additionally, the lead acid batteries were probably now damaged because they did not keep them on a charger. I asked why they had replaced the main relay, the drive motor controller and the DC to DC converter if the batteries were the problem. They said the previous tech didn't test the batteries correctly and it wasn't until this new tech called ryobi did they learn the correct way to test the batteries. They had no answer to why it took nearly a year to contact ryobi for support. The tech suggested I call ryobi and complain, but I was hesitant bc they had my mower and expected it might come back to me with a few missing wires. To which the tech promised he would never do that. I asked to have the owner or a manager call me. After a week- this still has not happened. Looking over previous reviews, it appears the owner actually reads these. Feel free to call me and we can discuss how I was treated. I called today (1/30/24) and said I was coming to get the mower. I was told "we'll have it ready for you." I arrived at the shop after more than an hour long drive, and was told the mower was in pieces and that there was a nearly $400 bill. They offered to give it back to me in pieces and deal with the cost later because they "couldn't put anymore labor into it" if the warrant wasn't going to be paid out. After some back and forth, they agreed to put it back to together and address the cost later. While loading the mower into my trailer, I noticed new damage to the seat, rust in several places and it looked like a rat nest had been under the seat. The batteries were completely dead again, and the ignition wasn't secured in place. I also found several loose screws. I've chosen not to use people's names throughout my review. That ends now. TJ was rude and sarcastic to me today. At one point, he said that he would have to wait until tomorrow to get a manager's permission to waive the outstanding balance. I suggested he call a manager on the phone. He sarcastically replied that it was every manager's day off and they aren't "on-call." He even asked me "how is my problem that you drove over an hour to get here." Finally, and I know this one is kinda petty, everyone there referred to me by my first name. IMO, that is an unreasonable level of familiarity.
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January 2024 by M R
Great local business that strives to provide good quality equipment and friendly fast service.
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November 2023 by Paul DeStefano
Great service and product selection. Have bought three gas landscaping tools (edger, string trimmer, and pole saw)here knowing they would provide great service when needed.
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October 2023 by Val P.
Dropped off Tower mower & they fixed without first advising what the issue was & get approval for the repair. We would not have agreed to the repair considering the mower is only 4 months old.
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September 2023 by Matthew C.
The folks at Causeway Mower took care of us right away. The head mechanic was very friendly and took time out from his busy afternoon to solve our lawnmower problem. We are officially back in business thanks to the folks at Causeway Mower!
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September 2023 by The DrillMaster
Outstanding people and service! Superb customer service. They help educate me on all kinds of machinery and techniques. I appreciate them all.
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August 2023 by Greg S.
mechanic gave honest assessment that my machine was beyond economical repair and helped me buy a replacement
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August 2023 by joe joe
I purchased a mower for my father. I paid in advance and was suppose to pick up the next business day. We had to cancel the order and we informed Causeway mowers the next business day to cancel the order. The mower never left their store and they charged me $100, because they said they put gas in the mower. Will never do business with this company again. Horrible business
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August 2023 by tom larruscain
If you own a commercial lawn care company and you're ever in a bind, this is pretty the only place you can go locally to get the job done in a reasonable amount of time.
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July 2023 by Mary Stoops
I have proclaimed myself Causeway Mowers happiest customer! After cutting 9,000 sq ft of lawn with a walk-behind mower, I decided an up grade was warranted. Kevin, TJ and the other employees at Causeway were extremely helpful in helping me pick out a riding mower that would fit my mowing needs. Kevin delivered my mower and gave me invaluable instruction on how to operate the mower, and now I am loving how easily and quickly I can mow the entire yard! I am also impressed by the fact that after only 1 trip to their business, they have called me by name in subsequent visits.