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“I have been doing business with Brian Roof for years and now that he is at this store I know who I can contact with all my AT&T needs. Keep up the good work Brian! This guy nows how to take care of his customers.”
“I had issues with my Google account the Verizon rep was helping me and got more progress then I did. Even tho he didn't need to do it he ended up helping me! Appreciate it”
“I have lived all over the US and this is hands down the best phone repair shop I have ever been to.I went to Total Mobile because my IPhone charging port was broken and I could not charge my phone. I had to leave the next morning for a business trip and desperately needed my phone to work.I received excellent customer service and they fixed my phone astonishingly fast same day. Nicest staff ever. This will be my go-to shop for all my phone repair and purchase needs. Don’t waste your time going anywhere else.”
“Thank you Ryan for excellent customer service. You were quick and efficient. ?? highly recommend this store vs the corporate one on new haven.We left that store because the guy couldn't only not help us but didn't offer having someone more knowledgeable help so we left, I can give my money to someone that cared ☺️ like Ryan!”
“I'm very very satisfied with everything they did for me, helped me with all phone transferring & showed me everything I didn't know. Thank you Heather & Veronica”
“My girlfriend and I came in just before closing to replace my work phone in an emergency. Matt and Jaime stayed there patiently and helped us far longer than any employee should be expected to. Thank you guys very much”
“I came in around 6pm to get a phone and Veronica was nohing but helpful and patient even tho we ran past close by a few minutes. She did everything she could to make sure I was satisfied with the product I wanted instead of settling. She and this store receive 5 stars from me!”
“Old phone problem. Diagnosed properly. Trusted her bought a new phone. Once transaction an upload complete good buy. The associate ended up completely my new phone set up”
“Manny and Alexa are the best in the business hands down . They are very knowledgeable respectful and patient. I suggest everyone go to this location if you want great costumer service. Don't go to metro. Or T-Mobile”
“Dealt with Kylie in the store, she was very knowledgable and helpful in assisting me with my purchase. Her customer service was top notch compared to the other locations. This will be the new location I use for my ATT needs and I will recommend this location”
“Went here to get my iPhone watch fixed they fixed the screen and helped me with a few other things . They actually are the best when it comes to customer service they go above and beyond everything to help you and not 1 time did they try to finagle extra money out of me like most places do when it comes to women that need help . I’d highly recommend them to anyone that needed help with phone or watch service. I’d give them 10 ⭐️⭐️ if I could.”
“Olivia and Katherine were the absolute best. I came in with a broken phone and Olivia gave me options along with features of the different phones. I’m team Android for over 20 years and decided on iPhone. Olivia took the time to explain all details and answered my many questions. Katherine has the same phone as the one I purchased and gave me a tutorial on hers while mine phone was transferring data on the new. They were both very welcoming!”
“I just love my new iPhone 15, I am so excited to have signal all over town as my last carrier didn’t work anywhere I was locally. Steve was my rep and he was great! Got everything switched over quickly and just love the new case as well! I highly recommend asking for him.”
“We went to this store this morning to replace our iphone 8s. Stan waited on us and we were extremely happy with his service. He was very knowledgeable about the products in the store as well as the plans. He helped us get the best phones and plan for us. We always go to this store when we need help with our phones or need new ones, but I believe this was the best service we have ever had. We always recommend it to others and will continue to do so.”
“Joe was very knowledgeable and informative with all of my questions. He also recommended certain new products he thought could be useful for me. He even informed me how much it would cost if I added a new line for my daughter. He recommended a watch because I was concerned about her losing a phone. He compared certain deals/packages that were available to me so I'd get the best price. He set up my new phone, transferred my data, and put it in the new case expeditiously. He's truly an ideal sales representative.”
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“Taylor Lohr was excellent and efficient and easy to understand with getting us setup with 2 new phones and Internet box. She was also very friendly and made everything enjoyable. ? ”