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December 2023 by Dragon flyz
This is for the West office on hwy 44 Inverness drive through. Very rude teller. I dropped off 2 deposits on 12/18/23 @ approximately 12:50, said I dont need a rcpt...she said ok. No thank you or anything. I said it again and she said yeah, I heard you..I said no, thats where you say thank-you. She lied and said I did. I said no you didnt but you should always say thank you. I am so sick of poor customer service. All you need to do is greet and thank and most folks are happy. I didnt get her name but she had long stringy hair and looked like a slob. Please consider a customer service refresher with your people and maybe a dress code update.
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December 2023 by Brandy Homan
Sam is the BEST! Completely trustworthy.
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July 2023 by samantha suarez
See Sam for your mortgage needs. He is great!
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June 2023 by Tracy
If I could put 0 stars I would give it to the manager and the woman at the window at the drive thru on 6/13/23 in the morning. I have to say I’ve never seen a bank like this, I see why the reviews are so bad, they’re correct. Run, take your money elsewhere, I am! Most unprofessional woman in the window and a manager standing next to her, wow, and they’re handling locals money. With this level of customer service I wonder the what the level of privacy is, I’m thinking everyone knows your business with these two manning the place. Never seen such disturbing behavior as I watched them embarrass a woman in the drive thru too! DO SOMETHING!
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May 2023 by LJP
Teller this morning literally spied on my conversation with my mother and proceeded to be very rude and commented back! I’ve never seen such disgusting behavior at a bank, to the rude woman, remember, your job is mostly hospitality and NO ONE needs your mouth!
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May 2023 by LEAH PRICE
Teller this morning literally spied on my conversation with my mother and proceeded to be very rude and commented back! I’ve never seen such disgusting behavior at a bank, to the rude woman, remember, your job is mostly hospitality and NO ONE needs your mouth!
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August 2022 by Wayne Nagel
Loan department is extremely slow and unprofessional. Good business practices are important for clientele, but knowing how to do your business retains them and prevents any "word of mouth" percussions.
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July 2022 by Tara Amber
Can't log into the app...cant log into the website (being updated as... is the app probably)....can't get banking info from 24 hr customer service line. I understand if the entire bank system needs an update but how about alerting people about it? It's kind of a big deal. This bank is so whacked....on to the next I suppose.
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September 2021 by Adeniyi Rebecca
Wow. Amazing company amazing Expert Manager. They know how to get things done when it comes to online trading. So impressed by the knowledge, and sincerity. Thank you Mrs victoria for your amazing company, you can invest in your own capacity, I will not tell you how much I invested because it private, am here online to recommend Mrs victoria for his good works, if you are looking for where you can invest your money, and where it can be safe contact this company via.
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August 2021 by Bhlue Jhay
Having great credit is more important than ever.
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May 2021 by Leslye Iverson
Also disappointed they don't have 24 hour customer support
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February 2021 by Michael Breslin
Not happy at all
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October 2020 by Zachary Heimann
Very inconvenient with the fact they don’t have 24 hour customer service. My card is always blocked for very small reasons. My card has been blocked while at a gas station out of town and over the weekend and I had no way to unblock it to purchase gas leaving me stranded.
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July 2020 by Alisa Hocking Patterson
I love the customer service. I’ve been a customer since 1998.
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May 2020 by Warren Villanueva
Having great credit is more important than ever. But why work with us? We offer a 100% Money Back Guarantee. We are a company with integrity. We are very experienced with consumer, business and mortgage credit.