Mattress Firm Inverness is dedicated to helping customers achieve their best sleep every night. The store employs trained Sleep Experts® who spend over 200 hours learning to provide tailored solutions, including a variety of mattresses, bedding, and essential accessories. Customers appreciate the commitment to excellent service, highlighted by the Love Your Mattress Guarantee® and a 120 Night Sleep Trial®, ensuring satisfaction with their purchase. Reviewers frequently mention the exceptional customer service they received. Sales representatives like Jay and Will are praised for their laid-back, pressure-free approach, as well as their extensive product knowledge. Customers feel valued and appreciated, with many noting that the staff remembers their needs and personalizes the shopping experience. The purchasing process is described as effortless, with prompt delivery and quick setup of new beds. Overall, Mattress Firm Inverness is highly recommended for anyone in search of a new mattress, thanks to its knowledgeable staff, quality products, and commitment to customer satisfaction. Customers leave feeling happy and well-informed, making it a go-to destination for a great night’s sleep.
I was not sure about buying a mattress but I knew I needed one. There were a lot of choices. Jay was a tremendous help with breaking down the choices helping me to find the correct mattress. Also, the manager came in and knocked a “home run” helping me to get the “price” I needed.
November 2025
Jay was excellent. He was very laid back and no pressure. He was pleasant and knew the product. Would definitely buy from him in the future.
November 2025
Great customer service. This is the second time we have made a major purchase at this location and both times have been effortless. Thank you William.
