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October 2023 by Laura Quintin
Friendly staff, knowledgeable and a solution provider. I needed a Seiko watch fixed and they offered counsel on the cost comparisons of doing the repair or put that dollar amount towards a new watch. Then Rhonda offered to put the beautiful watch on hold for 4 -5 days for me to make a decision.
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October 2023 by Krista Hendricks
I bought a new watch band online and took the old one off myself. I could not get the new one on with my arthritis. I called and asked if they could pop the new band on as the pins would not pop in. They said sure....bring it in. I brought everything in and they popped the pins in and handed it back to me in less than 5 minutes. In the course of that 5 minutes, another lady tries pushing fake lab created stuff earrings on me that I never asked to see in the first place. When they came out with my watch, I said how much do I owe you....thinking they'd probably say nothing as it was NBD...it took all of 5 minutes. Nope they charged me $15 to pop two pins in. That is something that any other jewelry store would have never charged for. I only went there because it's close to my office. I won't go back there again.
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February 2023 by Chrissy Tompkins
Beautiful jewerly. Nice staff.1-21-2023Wanted to go in today, their hours said Open @10amStore closed no staff on sight.
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June 2022 by Jackie Wood
Joyce and Rhonda make you feel like your family. I had a ring customized there and it came out beautiful. great selection of jewelry.
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April 2022 by Connie Jeske
Quality merchandise which has been gently used. The management has strict standards in terms of what is accepted for resale.
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December 2021 by Susyn Stecchi
I visited Whalen Jewelers to find out the options I had with resizing 2 rings without having to cut the bands to make them smaller. The representative was very polite and professional, and instantly offered a solution she could do as I waited to make the rings about 1/2 size smaller. The first ring was ready in a jiffy and now fit perfectly. The second ring took a little longer, and was almost too snug to fit over my knuckle. The representative took out a bottle of Windex and spritz it on the ring and my knuckle, and the ring slipped right on. A very happy tip that doesn't gunk up your jewelry and helps gets those rings over knuckles. The second ring now fits perfectly, too. The store accepts major credit cards for payment. They do some adjustments in store but many repairs are "sent out". There was a lot of fine jewelry on display in locked cases. I did not look them over it check pricing as I have about all of the jewelry I can handle now. They are located in the Winn Dixie shopping center, just north of Winn Dixie and south of Bealls. There is plenty of free, off street parking.
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November 2021 by Christina Clingan
I have had my rings cleaned, my necklace fixed, my ring expanded, and bought a ring. Very good people with personal attention to your needs.
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August 2021 by Rachel Vazquez
Anthony took great care of my needs! He fixed my watch, sold me a necklace, and handled a personalized item.
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July 2021 by Lauren Philipps
I cannot recommend Whalen enough! I got my engagement ring sized twice here. They knew that I had just got it and didn’t want to part with it, so they had it done the same day! Anywhere else would have taken a week + to get it back. Very professional and kind. They also cleaned it for me free of charge!
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April 2021 by Amber C Fingerties
I took my watch in to almost a week ago. I mentioned it got wet and I couldn't remove the back to dry it out. They told me they would look at it and give me an estimate if it could be repaired. Everything worked on the watch when I dropped it off it just had moisture in the face. I call today and ask for and update. I get told the person was not in yet and they would take my number and have them call me. They should be in just shortly. 3 hours later I finally call again. The
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February 2021 by Giovanna Melvin
Not impressed .. went in to have a pin changed in the clasp of a watch for my husband .. the lady up front was frazzled but very nice . She took the watch to the back and the woman she was speaking withers nasty and aggravated . I guess I didn’t look like I should have a Rolex because another customer came in and she said I guess that was her that just walked out the door . Exactly what the hell does that mean ?? Never again . I’ll take my jewelry to Springhill Jewelers ... Mike is always pleasant and professional. But I thought I’d give Whalen’s a try since it was convenient to my errands .. like I said Never Again !
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October 2020 by Brian Kobb
Went in to drop off a watch for a new battery. They did it right away, in and out in about 10 minutes.
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August 2020 by Wes Wilson III
Whalen jewelers are fantastic. I have a beautiful princess cut diamond ring that needed a size change. Even though I had to wait awhile for it to be done. The jeweler did a fantastic job and he really made those diamonds pop. Just love them. thanks Whalen jewelers. I will come back for more services.
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July 2020 by Yan Ick
These ladies treated me extremely well, i needed a piece of jewelry customized for my wifes birthday and they exceeded my expectations and their price was very reasonable. I will be back ladies and thank you so much. God bless you.
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February 2020 by Mishu Mom
Àwesome store. Beautiful pieces of jewelry, friendly helpful staff members.
