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December 2023 by Sharon Ballen Reese
Brand spanking well appointed new rooms in a jungle oasis. Marvelous for adulting or enjoying with two or four legged family members. The tropical view from our bungalo gives us major Gilligan's Island vibes!Rooms: Well decorated, Good attention to details, AND very, very clean!!Noteworthy details: Lush foliage, amazing details to landscaping.
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December 2023 by Jim B
The location is great though don’t expect white sand beaches. There is not great weather during our stay and the guest to constriction worker ratio is unfavorable…I would suggest booking elsewhere while under construction. There is also a real lack of people on-site to offer alternatives to the weather.Food & drinks: There was none. No one was at the bar and the whole place is desolate.
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December 2023 by Leticia Simon
Had a resort pass to use the facilities for the day, and we loved it! We were able to use both the beach and the pool, and got lunch at their restaurant. Really friendly staffFood & drinks: We wish there was a more diverse food menu, but for just spending the day we didn’t mind it much.
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November 2023 by Ed Wernle
We attempted to check in and we were early so they said we could go to the beach and enjoy the amenities of the resort. No problem. We went to the beach and took a cooler. Once we were there the beach employees told us to cover the cooler because we were not suppose to have them. We told him no one said that to us but no problem and I tipped him. We decided to order some drinks from the beach server as a gesture of goodwill. The server came up and we order drinks. She ask me what room I was in and I mistakenly gave her the wrong room number and told her I didn't know for sure the room number because they just gave us a room. She stated, "I need a credit card for any drinks". I told her we are staying there and if she checked the system under my name, she would find a room. I told her I was not giving her a credit card and she left in a huff. Then a manager came to check to see if we were staying there. I showed her the room key and she checked and came back and said she found our reservation. I told her this is unacceptable and why couldn't the server do what she just did? I asked her if the resort has problems with people charging things to rooms who do not stay there and she replied, yes, we have day passes for locals... ie. this is NOT a private resort. My girlfriend was so embarrassed as they treated us like college students.I then asked the front desk if there was any upgrades available and he researched and said for like double the price I could get a king bed instead of queen. I said I would just keep my current reservation and there was a girl working there as well, as she giggled under her voice.Finally, we went to the office and asked if there was a business meeting room we could use. They said no problem. We also asked if they allow extended check out and an additional amount and the front desk said yes and to check with the front desk the day of our departure. We went to front desk and were told, no they were sold out and could not provide the extended check out. Sold out??? They are under renovation and have half the resort open and judging by the amount of people at the pool and beach, I would say it was closer to 50% occupancy.Anyway, I will not be going back. At $400 a night, off season, I can find a place that actually wants my business..EW
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October 2023 by William Adams
Great resort and the location was fantastic as well. The room was very nice with a large bathroom and plenty of storage for whatever you need. The screened patio was fantastic to sit on and watch the lighting from a thunderstorm while we were there. The waterfront area was well taken care of and the swim area was very nice. We tried the fishing dock but had no luck. There was good fishing found not far up the island. It was very close to Lorelei Restaurant which was a great spot for food and drinks.
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October 2023 by Susan Bell
Visited in September so it was fairly quiet. All the amenities were still available. It is right on the water, you can watch the sunrise. Plenty of seating on the beach. They do charge extra for cabanas. There is a shuttle that takes you around locally. I didn’t take advantage of this but if you wanted to have cocktails somewhere nearby this is a nice option.The room was clean and spacious. There was a standard tub and truthfully it would probably have been nicer as just a large shower. The bed was comfortable with plenty of pillows. The room had a screened in porch which was a lovely addition. Our view was just of landscaping but I believe there are ocean and pool views as well.You can fish off the dock but I didn’t have luck there compared to other areas.All in all I would completely go back.
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October 2023 by Tanya A
After viewing Islander Resorts website, I wanted to really like this place.After spending 3 nights at Islander Resort I have to say I am extremely disappointed in the property.I specifically asked Stephen my reservationist, if the property was under construction. He said that Islander Bay Resort was under construction but not Islander Resort on the Atlantic side.Stephen flat out lied to me. The property was sold in August 2023 & 50% of it is under renovation & construction!!!My biggest complaint about this resort is it distressed landscaping. They must have terminated the landscapers once it sold.There are dead palm fronds everywhere & the entire property is in need of some mulch and garden stones. There was an active bee hive around the corner from my room.The landscaping around the pool area is dirty, dead & filled with litter. See attached images.I will say the ladies at Tides Restaurant were very pleasant. The food was good and that restaurant & bar area is spot spot clean.Alexis who is in charge of handling out beach towels was friendly.My housekeeper Rose was very nice. FYI they only do housekeeping service every 3 days.The front desk crew needs some pointers on how to be authentically friendly.My suggestion is to read the other 1-2 star comments.
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August 2023 by Grace Hussey
Absolutely loved our stay here. From arrival to departure, the staff was great. Upon arrival, we were greeted warmly by staff and offered complimentary rum punches.The rooms were spotless and nicely furnished. The large refrigerator was very convenient. The room was private yet close to the pool. It was convenient to have the private screened in lounge chair area right outside the back of our room.The breakfast at Elements was delicious!Highlight was sitting right along the ocean and seeing a manatee surface!Would definitely return if in the Keys again.Rooms: Very clean and nicely furnished.
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August 2023 by Louisa C Zimmerman
We have not actually stayed at the resort but we've done a snorkel tour that was based out of The Islander and it was fabulous! We HIGHLY recommend this group! AND you get a day pass to the resort to use the amenities like the pools, beach, restaurant, bar, etc. It's a large resort with plenty of beach lounge chairs and sitting areas with fire pits. They have a volleyball court and basketball hoops as well as kayaks and paddle boards, large connect four games and access to the ocean if you want to swim in the salt water! The resort was very clean and staff was very friendly, terrific bartenders and servers!
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August 2023 by Meridith Lokey
My family and I stayed here over spring break. It was one of the best vacations we ever had. The resort and accommodations were lovely. Rooms were clean, employees were kind and food was phenomenal! Truly a dream.Food & drinks: Some of the best food I’ve ever eaten.
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August 2023 by Wade Kremp
I have been staying here on and off for 7 years, it used to be a much better resort than it is now. The property is beautiful, however I will just warn you in the past two years its been inconsistent. The staff is not as helpful, weeds were growing up everywhere, the room was dirty, images below. The tore out the splash pad kiddie area and there was still debris from the removal in the sand all over that area. I have addressed this with corporate and management who have never gotten back to me.The food truck on the beach has great food and so does the beach bar.It's a coin toss if you get the good experience or the lackluster experience. Which for the money and other places to stay make it a no go for me in the future.If the ownership and management changes I will try it again but until then I am done with The Islander and HHM hotel brands.Rooms: Rooms were very dirty :-(Food & drinks: New beach food truck was great,
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July 2023 by S G
Beautiful resort. Gorgeous beach and pool area with hot tub. Breath-taking dock out to ocean. Breakfast & dinner restaurants good! Lots to do in the area. Free kayak and paddle board rentals! Staff is friendly & accommodating. Rooms very clean & our room was cleaned every day without asking, which was nice because we had our two and half year old son along with us :) Peaceful & just want we wanted!
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July 2023 by Andrea Naticchione
This was one of the worst experiences. Pictures online are misleading. There are not many true ocean views and the front desk stated “it’s based on availability” I didn’t understand that when you paid for it. First room was dirty floor was never cleaned. We found trash and dirty socks under the chair. Air conditioning was broken. They changed our room and put us in the corner by the maintenance shed. Staff were rude. I told the server the bartender had my credit card she said well go see her. Location and amenities were nice. There was a lot to do that was included in the resort.Food & drinks: Very good food and drinks
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July 2023 by Jonathan M. Fields
Pretty cool spot. Lots amenities. Included bikes, kayaks, paddle boards. Decent pool and beach for kids and adults. Great jacuzzi. Rooms were nice. Not fancy, but clean and everything we needed. Easy beach access. I'd go again.
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June 2023 by Richard Alamino
The place is great. Nice lobby, everything clean and modern by there. Quiet place, Ideal for relax by the beach. Clean areas, nice pools (one for kids and one for adults). Pool bar staff is always taking care of you. Well recommended
