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November 2023 by Alex P.
This branch struggles to service their business customers. Simple tasks like opening a new account can only be done by one person, you have to schedule appointments days in advance and don't be early because " she's with somebody" is the answer. SMH.
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April 2023 by Diva Love
I applied for a credit card on the Bank of Americas website and I received a new credit card and needed to pay the balance. I called the number on the back of the card to find out my options to pay the balance. They gave me a few options, including going into the bank and paying, and that’s what I did. Also, they informed me that I needed a pin to withdraw funds from my new credit card and the only way to get the pin is by mail. I thought that made sense because all other cards need pins to withdraw funds, no problem, five to seven business days. But that is not what I wanted to do I needed to pay off my balance not withdraw funds. So I went to the Marsh landing branch closes to my home to pay the balance. The young lady seemed like I was an alien and she did not want anything to do with my deposit. It was like I was an outsider trying to do something wrong. I explained to her everything that I had gone through and she still did not take my money she had me put it in the ATM. When I walked out I saw people looking at me like I was there to take their jobs or something. Just because Bank of America is going through a life crisis you don’t have to treat the people that bank with you like they are going through a crisis too!
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February 2023 by Judy Quinn
A big shout out to Mariacarla Fernandez at the Neptune Beach FL branch for outstanding service today!
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August 2022 by Adam Romagnolo
You guys make it so hard to do business sometimes.
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June 2022 by Anton Mokhov
On May 31, we received a service from Gretchen Huertas. She helped us a lot with our difficult question. I would like to express my gratitude to her. She's a professional. Everything was at the highest level!!!I like this place!
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April 2022 by Gary Jerrim
Made an Appointment for 2:30 Monday afternoon for wife and I to do some banking business.We left after 20 min of waiting and no one even acknowledged our presence.Very dissatisfied.So glad I made an appointment!
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September 2021 by Corinne Tesh
I have been banking here for a few years and always get top notch treatment. I moved all my other accounts here just recently and could not be happier with the customer service and professionalism.
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June 2021 by Adam Coles
Horrible my money is being held hostage no matter what kind of identification I presented I’ve been here for hours and they don’t wanna give me my money ???
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January 2021 by Charles Buist
I worked with Robert Doll and Michael Collett, and they were a tremendous help to us today. Absolutely fantastic service.
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September 2020 by Zach Langston
Absolutely ridiculous. Needed a quick fix on an account, one person in line ahead of me... an hour later still can't get in front of anyone useful. The nice greeter gentleman tried to get me a manager - whom I then overhead whining about how she couldn't help because she hadn't gone on lunch yet. Awesome customer service. Is a half-star an option?
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July 2020 by Mike
The absolute worse teller I’ve dealt with my regular branch was closed I deal with Virgie at the Neptune branch she’s great . This lady Kim was so rude .
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December 2019 by Matthew Kennon
I have never met a more condescending teller in my life. Terrible customer service! Closed my account and won't ever use this bank again in my life!
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December 2018 by George Blum
Kim & Amber are rock stars. This is a great BOA branch. The customer service is exceptional! I highly recommend this Bank of America.
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December 2018 by Kim M
The teller is absolutely amazing, and ridiculously efficient!
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September 2018 by Larry Imperiale
Just used the free notary service. I rely on the awesome mobile banking app usually, but I get great service whenever I do need to go to a branch.
