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March 2024 by Delaney Bottoms
I’m not sure if I would come back here again. I should have noticed something was wrong when my dogs had to be slid across the floor to go back with whoever was checking them in. They don’t even act like that at the vets office. I dropped my dogs off February 1st, thinking they would have a good experience. Upon arrival, I asked the girl at the check in desk if I could see the facility. She only let me see where the dogs would sleep, but would not let me see the play area. The excuse she made was that it may upset my dogs to see me. At this point, my dogs are already upset. Mind you, this is my first time at this facility and first time boarding my dogs. You would think they would want you to feel comfortable leaving your dogs there. Okay whatever, I just brushed it off.Fast forward to today, Sunday, I came in early thinking I could avoid the $15 charge per pet for late pickup if I picked up my dogs by 11am. Well when I get there, I’m having a normal conversation with the two girls hanging out in the front, while another girl goes to get my dogs. They are telling me how sweet my dogs are and that my dogs were giving them lots of kisses. All of a sudden, one of the girls says by the way I just wanted to let you know we are normally closed on Sunday at this time and that door is normally locked. Okay? The website is contradicting. It list the times they are open for check-in and check-out, but the paragraph following makes it seem like they are open for check-in/out Saturday AND Sunday 9-11 AND 3-5. Then, the other girl comes out with my dogs and hands me a paper saying I’m going to owe money because the food wasn’t prepackaged. Both dogs had an individual bag of food, enough for all days, with a 1/4 cup scoop included (this was shared with the girl at check-in and she did not say anything about it). She also forgot to give me back their navy blue canvas bag until I reminded her that they had a bag they came with. I got weird vibes and should have went with my gut feeling at check-in, but decided to give it the benefit of the doubt due to the 5 star reviews. I’m left feeling indifferent about my experience.Edited to add an additional 2 stars: The manager called me and we have resolved this issue.
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January 2024 by James Stahlman
Once again a great experience for both pups
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December 2023 by Jeanne Moore
This place is super great. We use them to board & bath our dog. They lshower him with love & kisses,
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December 2023 by Kelly Challberg
Five stars for Jet Set Pets! As first-timers to dog boarding, we were naturally apprehensive, but Jet Set Pets made the experience seamless and worry-free. From the very first interaction, their team was incredibly responsive, answering all our questions and easing our concerns. The staff were not only friendly but also showed genuine care and affection for our furry family member. We were particularly impressed with the cleanliness of the facilities, ensuring a healthy and safe environment for all pets. It's clear that Jet Set Pets goes above and beyond, and our dog returned home happy and well-cared for. We couldn't have asked for a better boarding experience and highly recommend them to any pet parent!
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December 2023 by Michael Kelley
My dogs are excited to go and throughly exhausted when they leave.The staff is amazing. Kind, upbeat and very accommodating.
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December 2023 by Carolyn
Genuinely care for the dog and do very professional job. She is looking forward to her next visit! She doesn’t want to come home
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December 2023 by Margaret Tyer
We sent our 2.5 yr old. Vizsla to Jet Set University for their board and train and we brought home such a well behaved pup! Chanin and her team did an amazing job with our dog! I can’t believe the changes in just a few weeks. Before his board and train, we couldn’t walk him without constant pulling and reactivity, he was always anxious, and had a very difficult time sitting calmly at coffee shops and restaurants without whining and barking. We just weren’t able to bring him out anywhere and that’s something that was really important to us. We’ve only had him home a week since the board and train and his personality hasn’t changed a bit- he’s the same old goofy pup, but he is so well mannered and has a confidence in him that we’ve never seen before. He walks in heel, has excellent recall, and enjoys sitting calmly in “place” whether inside or outside the house. We’ve brought him to so many places this week, just to show him off! :)We can’t thank you enough for all that you’ve done for Wailer and our family.
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November 2023 by Tricia Spiaggi
Jet set pets is the best place to take your loving furry pet.... Friendly, Amazing, understanding staff that treat your loved one just like it was their own pet.? Definitely recommend bringing your pet here. My hünd dog? is so hyper on a daily basis. I was so worried about leaving her there but when she came home she was so calm and loving and she seemed like she had the best day of her life!!! Thank you to everyone who took care of our lovely girl.
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November 2023 by Steve Penava
Jet Set Pets takes great care of our golden retriever Rudy! They clearly love dogs and are friendly and responsive. Great communication with a daily custom report card and photos. Need your dog boarded? Better call Jet Set Pets!
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October 2023 by Sharon Soder
We love Jet Set Pets for Jellybean and Kip’s staycation. We will only take them to Jet Set when we are away. They are so happy to see everyone, they have so much fun and enjoy their visit. Kip loves her pool parties. ? We love the report card and pictures each day. Jet Set is the best place for Kip and Bean!
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October 2023 by Nancy Wansor
We brought our energetic lab puppy with many typical behaviors! Jet set pets did an incredible job with training her, and we could not be more appreciative!
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October 2023 by Zoe Sellers
We have used Jet Set Pets for a couple years and wholeheartedly recommend them. We have a reactive rescue dog who doesn’t do great with other dogs and she loves coming in to Jet Set for the non-social boarding. The staff is always so kind and understands and respects my dogs needs. Our dog practically drags me to get in the front door every time we bring her.
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August 2023 by Stephanie Brennan
My dogs always feel at home at Beaches Jet Set Pets and for good reason! They are cared and loved for. It's the only place we board the dogs when we're out of town. Thanks for being Pawsome!
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August 2023 by Kim Kelly
We sent our puppy to Jet Set Pets for training and are extremely happy with the results! They are kind and very knowledgeable. Our super sweet but very impulsive golden retriever learned everything he needs to be the perfect walking parnter. We also received training ourselves and have lifetime support included. Chanin was compassionate and very easy to work with. Training like this really affects your quality of life- our previously very stressful walks are now a joy. Our puppy is still very playful, happy, and loves fooling around. But he also responds and knows what to do when asked to comply. We are so happy!
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July 2023 by Brittany Madden
Jet Set Pets is such a passionate, wonderful home away from home for our dogs Dolly & Cooper. They have had several shorter stays and just did 3 weeks while we were out of town for an extended vacation. The staff keeps you so well informed and puts you at ease knowing your pups are getting so much love, playtime and care. Dolly came to us as a rescue from a beagle research facility and needs some extra special considerations, which Jet Set Pets goes above and beyond to ensure she is confident with them. Such an amazing facility!
