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November 2023 by Jeffrey T.
im from out of state , my daughters in jacksonville for school , brought her car there multiple times for repairs , friendly, fair price, trustworthy, and always great service on my BMW no matter what the repair is. thanks to Jim and his staff.
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November 2023 by Rubin D.
I highly recommend this business. Excellent service and fair prices. They do quality work at a fair price and they are cheaper than Tom Bush.
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November 2023 by Jason Landreth
First off let me start off by saying that Jim and his team go above and beyond. My oldest son who was just recently stationed down in Jacksonville had a ABS light illuminate on his BMW when he returned from deployment. The next couple of days he had another warning light indicating his car was now in limp mode. After making the phone call and talking to Jim about his issue he made it a point to have him come by the shop so he could take a look at it. After my son dropped it off and Jim ran diagnostics on his BMW he pinpointed a bad wheel speed sensor. Jim and his team didn't hesitate to fix his issue immediately and they were also amazing on pricing the repair. As a father and being so far away from your son you kind of hesitate asking some complete stranger to fix his car when normally you were the one to do it. Jim and his team at DBMW have earned my business going forward with his future maintenance and it's good to know honest repair facilities still exist today.
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November 2023 by Arman S
SCAMMERS. Lied about both the service and diagnostics they did (I had to take it to another shop, who quickly confirmed this) and overcharged with dealer-level pricing for what should have been a 30 minute job. Tried to tell me I needed a new turbo without correctly diagnosing a simple issue (vacuum line broke off). The stubborn old-timers that run the place should have some integrity in an economy like this
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November 2023 by Charles Ricci
Thought I had a bad battery, called the dealer, they wanted to schedule an appointment 2 1/2 weeks out. LOL - so I call DBMW and they says bring it in, they got it done in 1/2 days-great service, always fair.Service: Electrical repair
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October 2023 by Terrie Wilkins
Jim and his team have always been very receptive to my BMW’s needs and provides timely service. Thank you so much!
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October 2023 by ces orr
Great service and very reliable. Have used them for repair and service of a 2001 Z-3 and a 2019 X-3.
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September 2023 by Dallas Cowboys Fan 916
Excellent German auto repair, and while they are usually busy, they deliver a consistently good experience
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September 2023 by Zia White
I was without a car within 6 months of buying it. I had been referred here by a family member (& warned by others)However when I bought a car from them, I was told that everything was good to go and was replaced, including the oil. Jokingly, I asked if I'd be back in 3 months with issues. Incidentally, I did wind up breaking down a couple months later. Got services done, thought everything was good. At that point I was coming in nearly every 2 weeks, my car started smoking. I asked the mechanic that was doing work to check the head gasket and oil, and was told it wasn't necessary. When I picked up the car I was even told "uhhh the car can break down in 10 or 30 miles. . not quite sure..." Lo and behold I was starting to breakdown exactly 10 miles down the road. . With the mechanic "still trying to find the problem", I took it to another shop for a second opinion; they told me that the car wasn't even worth repairing & that I'd need my engine rebuilt. Apparently the filter was still the original... and the mechanic here said something along the lines of I didn't change the oil or blew the engine out. .. nice. Long story short, to reiterate I was without a car within 6 months of buying it and still had to pay it off.
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September 2023 by Allison Arrieta
This was my first time working with Jim and DBMW. I needed my oil filter housing replaced and a few maintenance things checked. They did a great job and the work was done earlier than expected. Definitely will be using them in the future.Services: General repairs & maintenance
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August 2023 by Alex P.
Was disgusted with the Mercedes dealership on Atlantic where they had my vehicle for a month and still didn't fix it correctly. Just a total disaster since Fields took over and can't keep help. Tried DBMW. Paid them and they didn't even bother to still see the lights still on after paying them. Went right back and they claimed it was fixed. Rudest people ever who could care less if you are there or not. Don't know how they stay open. Never again.
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May 2023 by Tyler W
Best German car repair shop in town, prices are always way less than the dealership, it’s a small shop with a lot of work so be patient and you’ll receive top notch service that’s affordable!Services: Transmission
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April 2023 by Lisa Green
I have worked with Jim at DBMW on several occasions. Reading through these poor reviews my experience was unfortunately the same. TWICE now I have had the same experience......I brought my BMW X5 in to have them check an oil leak, while they did fix the leak I left with a loud clanking noise. Turns out I needed to bring it back to have it fixed for another high fee! It wasn't clanking when I brought it in but was when I left. They of course didn't hear it when they test drove it and said "it was ready".Then, earlier this week I brought my son's car in and was told it was a radiator issue, they fixed it quickly and my sons car was ready the very next day with an $1,800 charge!He went to go pick it up and when he drove off the lot heard a loud noise. Drove it right back and was told, "they didn't hear that noise", it was the engine valve that came loose. Well it wasn't loose before we brought the car in! Then Jim had the audacity to tell me, "He can't control when the valve comes loose, but they were too busy to fix it". After charging me $1,800 to fix the radiator he won't fix a loose value that wasn't loose before we brought the car in????That same night my son's car broke down in the parking lot of his work. I had it towed to a different auto body shop and when I explained what happened, they even told me DBMW was a rip off with terrible customer service, I totally agree. NEVER USE THEM, I NEVER WILL AGAIN!Service: Engine repair
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April 2023 by John Waeltz
He replaced the timing chain on my son's R56 Mini Cooper, which is not a fun task to say the least. Completely satisfied. Can do 95 percent of the maintenance our cars need ourselves, but now I know I have a place close to home I can go for the five percent we can't do.Service: Engine repair
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April 2023 by Felicia M.
I took my car here because the top wouldn't go up and down. I paid for them to fix it 3 times (they said it was fixed and it wasn't and they wanted payment before they would give me the keys) I ended up finding out that their best mechanic left and opened his own shop in Jacksonville beach. I've been going to Tony ever since. These guys do not stand by their work.
