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February 2024 by Shawna Tietje
Joel Lapitsky is a skilled angel when it comes to working on cars. His skills along with Max, the manager's, leadership is absolutely exceptional. If you want things done right go to this specific Goodyear, where they take care of you in ways you couldn't even imagine.
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November 2023 by Lindsay French
After getting two new tires installed, a new clunking sound was coming from the front axel as I drove away from the shop. I took the car back and at first they tried to deny that the car was making any sound at all until I got in the car with them and pointed it out. They couldn’t give me a straight answer on why my car was suddenly making this noise. They also said that my left rear brake pads needed replaced which makes no sense as all of the brake pads should wear similarly. I went to another mechanic and they said all of my brakes are wearing evenly and still have 50% life left. Everyone working there seemed totally incompetent.
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November 2023 by erik vorobjov
Was my go to place for oil changes and basic maintenance however due to a few recent incidences, that could’ve been easily avoided with communication. I’m never going back there again.
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November 2023 by Courtney Cupidore
I walk in to fix my bike tire and Trey helped me fix it right on up good service
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July 2023 by M A J
Adequate but another location had to redo a brake job on a Mercedes when out of town. Be prepared to wait. Not unfriendly, typical car repair treatment.
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July 2023 by Darcee Manley
I just left here. I had an appointment at 10am. I walked in at 945 to be told they can't honor my appointment. NO PHONE CALL telling me this. I just wasted 45 minutes driving from St. Augustine. Never again.Dear Good year:Please read my actual review. You didn't keep me waiting, when I was told that you were unable to keep the appointment, I WAS STANDING IN THE FLIPPING STORE! I scheduled my appointment to get my tires checked before driving my daughter and I to Oklahoma.You wasted my time for me to drive to your location. I did however drive back to St. Augustine and go to the Tires Plus location by my house and got my tires rotated. At least they cared enough to make sure we were safe.
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July 2023 by Laura Morey
Very helpful - diagnosed the issue quickly. Unfortunately did not have a tech there who could fix it, but John was wonderful, assured us that the car was safe to drive, gave us the appropriate codes so we could go to. Goodyear shop in Atlanta to get it fixed! Thanks John!
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July 2023 by Tim Thomas
Ever gone to a repair facility for a check engine light and it was a loose gas cap? Get charged $80-100 diagnostic fee? Not here. I've been a customer of theirs for a while and will continue to be because they are fair.
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June 2023 by Kayla K.
Dude at the front was so rude and disrespectful when we came to inquire about an oil change didn't get his name but whoever was working the front desk at 11:30 6/12/23 I will never every be coming back and I would absolutely not recommend going here, the jiffy lube right next door is a way better choice.
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May 2023 by Stephanie Menciano
Blew a tire near by, headed to the beach. John answered and was great, had my vehicle towed to the location. In and out in 45min. We were still able to go and enjoy the beach⛱️
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April 2023 by Christina D.
Quick service but very rude staff. Will do anything to make you pay. I said no thanks to air filter and they didn't even put the cover back on. Do not recommend.
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April 2023 by Olivia D.
Got me in super fast for a radiator replacement. Keith did an awesome job of helping us out, all on a holiday weekend. Thanks!
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September 2022 by Teresa Oliver
I’ve used this place several times bc of location. The younger manager is so rude and not knowledgeable. He treats customers terrible and always acts frustrated.
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June 2022 by David Rosenblum
These guys deserve a shout out. Had a nail in my tire and a flight to catch In a few hours. Got me in and out under 30 mins. Thanks!
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May 2022 by fstacy85
UPDATE (5/16): I called the 800 number listed in the response below. They had me file a customer complaint that was sent to the district manager. He promptly called me back that day, actually listened to my concerns, and apologized for the poor treatment I received. He connected me with Sergio, the manager at the Goodyear on Girvin and Atlantic, who was very helpful. He agreed that it sounded like there was leaves/debris in my blower and agreed to clean it out for free for me. And sure enough, there was a bunch of leaves in there! He dumped them out right in front of me. So, I hope this 3rd Street Goodyear starts listening to their customers, even the females ones. Sometimes we know what we're talking about.HORRIBLE customer service. I took my van in to get an oil change and have it inspected before I drive cross country with my 3 kids. They recommended cleaning the ac vents, so I paid for that service as well. Immediately afterwards, I noticed my blower fan making the most god awful noise anytime my ac is on (which is all the time). When they cleaned the vents, it must have knocked debris loose, and now it's stuck in my blower fan. I've experienced this same noise before, and recognize it, and what needs to be done to fix it. This same Goodyear fixed it for me a year ago when I first bought the van (we were worried something was mechanically wrong but they cleaned out the blower and the sound went away). However, because I am female, they WILL NOT listen to me. They have been rude and condescending, acting like I have no idea what I'm talking about, and tried to deny even hearing this noise. I have tried and tried to get them to help me fix this, but they won't. First they said they didn't even hear the noise. Then they said they can't pull the blower without pulling my whole dash, even though that's not what they did before. It's been one excuse after the other. They won't take responsibility for this issue they created, they won't try to help fix it, and they won't refund my money for this "ac vent cleaning service" that did absolutely no good. So now I'm stuck with this awful ac sound, while I drive cross country thru the texas summer heat.If you're a single female looking for reliable service you can trust, AVOID THIS PLACE
