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December 2022 by Joe G.
I'm a retired veteran and have no need for a smartphone: However home depot will not give me the military discount because I don't have a smartphone. Lowe's just uses your phone number once you register. Today I was embarrassed by the salesman because I don't have a smartphone. I think home depot should be ashamed of the way they treat military people.
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November 2022 by Michael D.
Spent 10 minutes walking back and forth in appliance department while older lady associate stood and chatted with co worker. Was going to purchase entire kitchen suite plus dryer. But apparently her discussion with coworker was more important. Will go somewhere else that has employees who actually will help a customer Sunday 11.20 8 :20 am
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November 2021 by Erica S.
Today I was greeted by every associate and asked if I needed help. It was very refreshing and I got the help I needed as I am so clueless to home improvement. Thank you I will continue to do business at this establishment . Big thanks to the associate in plumbing Todd and Destiny working self checkout.
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March 2021 by Joeseph Carroll
The Staff 's recognition of a customer's needs. Each Store is managed differently and in that context, not every customer's knowledge is baseline. I am a 30 year Resilient floor installer and, the Installation Mgr. for a private company. I became a contractor 3yrs ago. To know that an employee can handle and demonstrate there knowledge of their department is pleasing. I must admit, the quality of the store overall, told me much about what I should expect.
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January 2021 by Alyssa M.
Hello, I visited the Jacksonville Beach location around 11:30 AM today. I was there for about 15 minutes and counted 15 customers without masks. Two of these customers were in the check out lane, talking to a HD employee. One was in an aisle, talking with an employee. I realize that it must be incredibly tiring for employees to police customers, who are fully aware of the mask mandate, but it's important that employees feel empowered and responsible for correcting such behavior in the midst of this health crisis. As a physician assistant who works in a local (FULL) emergency department, I am begging you to help the community by not allowing customers to walk around the store and purchase items without wearing a mask.
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December 2020 by Fred Sargent
I'll have to find another place to shop of hardware etc. No mask requirement and a plethora of maskless, stupid customers. Asked an associate if they have a specialty drill bit and was told "this is where our drill bits are" while waving his hand at the wall we were already standing in front of.
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November 2020 by Bart B.
Do not care about the safety of their customers or employees. Observed multiple people in the store with NO mask on and when I discussed this with the manager, he didn't even attempt to offer the customers a free mask. I did and one of 3 took it and apologized. The sign on the door is a joke, must means there is no room for non compliance. Either change your sign or start enforcing what you claim to enforce by saying MUST wear a mask.
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August 2020 by Tirzah R.
Our Ryobi blower quit blowing so called their customer service and they told me I could bring into a HD, so went to my local one on 3rd st. The manager James went above and beyond as far as customer service/satisfaction. Very pleased with the service and Home Depot has a loyal customer for life.
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August 2020 by Claire M.
While I was able to get everything I needed for my at home project I can't say the staff were very helpful in making that happen. When I asked employees for help they seemed curt and even a little hostile. Men and couples didn't seem to have any trouble getting help but as a younger woman alone I felt a little stranded.
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July 2020 by Phillip Southern
I have been waiting to write this true story until the issue was resolved, but as of today I think "THE HOME DEPOT" will never resolve this seemingly simple issue. My wife and I ordered a new refrigerator and dishwasher from "THE HOME DEPOT" in Mid-June, they were delivered on June 25th, the dishwasher had two dents and I refused to accept. The install team sent by "THE HOME DEPOT" had already disconnected my old dishwasher before the problem was seen. I asked if they woul...
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July 2020 by Joseph Cochrane
I love this store if they don't have it at the right price you don't need it
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July 2020 by joshua sawyer
Normally good but low on stock of power tools
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July 2020 by Dennis Hodges
Good service thank you for the help,Dennis Hodges
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July 2020 by Richard Ernst
Always a good experience at HD
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July 2020 by George Thom
Kylee was VERY helpful!