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March 2024 by David Womack
I get my taxes done by Frank every year for the past 15 years. I look for him specifically. Frank has never disappointed me. He does get a lot of calls from other tax specialist seeking advice. I have never had an audit or had my taxes adjusted by the IRS. Frank is super sharp and will not get you into trouble. If you are trying to cheat the IRS, don't ask for Frank. See you next year Frank!
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March 2024 by Zach Adam
This is Zach came here February 17th 2023 and had the best tax experience ever here, I would recommend to anyone in Jacksonville area. Very polite helpful professional and knowledgeable great Women here.Thank you again to the beautiful ladies at Jackson Hewitt for all the help and relief I needed with my taxes??
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April 2023 by Steve Hatch
It was my first time using this Company. It only took an 1/2 hr. Very convenient.
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April 2023 by Melvin Powell
Frank Tofford will always be my go to guy when it comes to taxes.
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March 2023 by Charles Poole
I received a promo that my return would be 179 and it turned out to be 192. Then you didnt have change so it turned out to be 195. Not thrilled.
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March 2023 by David Tenney
Top quality tax professionals at Jackson Hewitt provide excellent service. I can always count on them to get my taxes done right.
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March 2023 by Esther ONeil
The agent was good. It was just too expensive.
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February 2023 by Michelle Ebach
Very knowledgeable staff.. overcharge you to the max.. $650, for the fee... absolutely ridiculous..NEVER going back there..
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February 2023 by Tim Enloe
Frank was knowledgeable, patient, and efficient. Thank you so much!!!
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September 2022 by Jill Walters
Mr. Tolford was knowledgeable, patient, and thorough. He answered every question I had. I was NOT rushed thru my appointment like most tax preparers who then make big mistakes on your return. I will probably be back to see Mr. Tolford next tax season!
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July 2022 by Donna Schumacher
My husband dropped off his personal taxes, his mother's personal taxes and his business taxes in March 2022 at the Jacksonville Beach location 1019 3rd with Frank. We called when it was time to submit, after not being contacted, only to be told that they were not completed and could we file an extension as he was "too busy". We filed the extension and have never heard another word about the taxes. We have tried to contact the office multiple times with no answer and no return call after leaving multiple voice messages. He finally spoke with someone about two weeks ago (Nancy?) who stated that Frank is on a month vacation and the the information was transferred to another office, she was supposed to locate the tax information and return the call. That has still never happened. So, three months later we have no taxes completed, no taxes filed and no answers to our questions. To say that this is unprofessional is an understatement. We are now left to start over with someone else to receive services that should have been completed months ago.UPDATE: We recieved an email from the owner/manager days later stating "My apologies for the delay in getting back to you. I have been away on business this week" Who goes away on business and doesn't answer emails? As a business owner we always take a call or email even when on personal time. She then stated that "Frank is currently away handling personal business and I will be communicating with him when he returns in regards to this situation" after we were told by someone in the office that he was on vacation for a month. So you just leave our taxes sitting there? No one to take over in his absence? No notificatiion to us?I contacted the corporate office only to live chat with someone who "put in a ticket and you will recieve a phone call regarding this issue" Never a phone call from corporate. So bad, unprofessional, uncaring from the local to the corporate level.We finally located our tax information that was sent to a different office and picked it up to start over three months later!Thanks for nothing.
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April 2022 by Jamie Hamilton
Frank Tolford was excellent and I will be back next year to use him and his services again! If you are looking for a very experienced tax advisor he is your go to guy! Very fast and efficient service.
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March 2022 by Parish Delaney
Mr. Tolford was knowledgeable, patient, and thorough. He answered every question I had. I was NOT rushed thru my appointment like most tax preparers who then make big mistakes on your return. I will probably be back to see Mr. Tolford next tax season!
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February 2022 by daisy martin
Fred Tolford is excellent, I drive 45 min to his office on Jax beach to have my taxes done by him. He is knowledgeable and excellent customer service.
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June 2021 by Thomas Hall
Fast and easy will be going there next year
