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February 2024 by Amy K.
Amazing! Hugely competent, kind, and wonderfully able to determine my level of computer (mis)understanding as they guided me toward fixing all my computer issues. The very best.
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September 2023 by Larry S.
Excellent - Great people. They are super knowledgeable, reasonably priced, and always helpful, no matter how big or small the problem.
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August 2023 by Jr Harding
Highly recommend coming here for any laptop issues. They are people of their word and prices are good. Tyler really helped me out in a crunch, they came highly recommended and lived up to the word.-JR
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May 2023 by Caitlin Flynn
These guys are the best.... they've saved me mulpitle times from either smashing my computer or phone in rage. Highly recommend!
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April 2023 by David Savage
I highly recommend this place.I visited Pride Computer Systems on two different occasions. I was hesitant at first, because I found the recommendation on Reddit (which is squirrely), but Tyler at Pride seems like a very good dude and instantly squashed my concerns.I quickly got the impression that they were there to earn my trust as a repeat customer, instead of trying to up-sell and charge as much as possible for everything. Tyler was also very good at explaining my options, as well as trying to find the most affordable path to solve any issues that I had. This is why I returned the second time.My last project for them was to try to retrieve some old memories from an old, damaged external hard drive. Tyler spent a ridiculous amount of time on this project and charged me just over $100, and that price included a new external hard drive. To go into a place like Best Buy, they would charge $75 just to look at it.I can't overstate what a good experience this was.I moved out of town recently, so I wish that I could repay them by being a repeat customer, but the next-best thing that I can do is to leave a Google review. I hope that your experience with Pride will be as good as mine was.
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February 2023 by joey cartisano
Tyler always going the extra mile to keep my pc running well. honest, knowledgable, and chill overall.
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December 2022 by Michael Moore
I have been dealing with this business for personal computing for years now. They are fast, friendly, and willing to give helpful advice. I rely on them to keep my old school low-tech self up with my kids. Thanks guys!
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December 2022 by Armando Palacios
Matt was the tech for my Macbook Pro - Did an awesome job and super friendly service - If you need a system repaired, please come here!
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December 2022 by Mrs. M. M.
Been taking our computers and laptops to Pride for years. They are patient (when explaining to lay people) and highly skilled at a great price.
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June 2022 by Sam Smith
Tyler did a great job repairing my Lenovo Thinkpad touch laptop screen in a matter of a couple days. I would recommend this spot to anyone in the Jax Beach area that needs fast service to get their device up and running ASAP. Thanks Tyler, sure I will be back to see you. ⭐️⭐️⭐️⭐️⭐️
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April 2022 by Dallas Arthur Birth Stories & Support
I reached out to Pride based on a recommendation in a local Facebook group. I messaged them through their website and I received a phone call the next morning. We made a plan to upgrade the memory and hard drive on my 5 year old laptop, as well as replace the battery and finicky charging port. Their communication was excellent throughout the process and their recommendations were spot on. I left with my laptop feeling like a brand new machine at a fraction of the cost of actually buying a new laptop. I should have done this years ago! I highly recommend Pride and will be using their services again in the future.
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March 2022 by Morgan Collins
Both guys were so nice and informative. They took my frantic call and thankfully were able to quickly diagnose and fix a faulty power supply in my prebuild. Great price, fast service, and great people!! Thank you guys again so so much!!
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March 2022 by Steve Lightburn
Nice, well equipped service location. Shout out to Tyler and Matthew for their assistance. Knowledgeable, professional, and courteous.
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January 2022 by Bob Nicols
Your response below this comment proves you not only can't hold yourself accountable for what your customer considers to be substandard service, but hints we would ever do business with you again. My accounts been flagged? How immature. Give me a break. I have an obligation to others in my community to make certain they don't experience the same horrible attitude and poor customer service we experienced. Good riddance.We run a business out of our home and had Pride install a network. Though we were clear about our desire for complete coverage in our home, we had continual problems. Each time we had a problem, we were told the equipment needed updates in firmware or software, or were told, in their opinion, our speeds and coverage were fine.They weren't. We were down or had slow speeds and disconnects continually. The network never performed as sold. The final straw was when our network stopped working on a weekend. I called support and when I expressed my displeasure, I was told, "Well, I'm having to deal with YOU on a weekend," and refused us service until the following Monday. HORRIBLE attitude and worse customer service. We called another company. They LISTENED, responded and installed a new network 2 days later. We literally tossed every piece of equipment Pride installed. We got the coverage and speeds we asked for and have had zero problems in 4 months. Not one minute of downtime and speeds that are fast and consistent. The new company has no problems with calls or service on weekends. One star is generous for Pride. I would recommend you not buy from this company.
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January 2022 by Dre O
Regret trusting this business and it will cost me to fix their mistakes. Took in my MacBook Pro for a keyboard replacement (keyboard was not working due to a bit of water on the keys). For work, I do video editing, motion graphics, and graphic design— so this MacBook is a very powerful (and EXPENSIVE) machine. To start with the "forgivable" issues, Tyler told me my Mac would be ready on a Thursday, but there was a 4 day delay due to shipping and holiday hours; my issue with this is that Tyler did not inform me of the delay which resulted in me having to borrow a computer at work with little notice on Monday morning. I stressed at the start of the project that progress reports were important to me because of work, so when I called at the EOD on Thursday and was met with an extremely rude attitude from him, it was clear he did not care. EOD Monday when it was ready for pick up, I was shocked at the issues. For one, he charged me $50 more in labor than I agreed to at the start of the project. I asked him why and he said because he thought it would take him 1 hour and it took him 3. It was the first time hearing of an hourly charging system from Pride. Second he replaced and installed the keyboard bezel in the wrong color (without informing me/asking me). He told me it was because he couldn't find the correct color online. The next morning I called another local tech repair shop that found the correct color in less than 3 minutes and told me they would never install the wrong color panel on someone's machine without calling and informing them. Last issue— this repair by Pride damaged my speakers; there is terrible static buzz that I know wasn't there before (I work with sound everyday). Considering I do video editing, this is a HUGE new issue for me; I present projects over my Macbook very often so this is something I will have to repair. Not to mention the clear/visual cosmetic flaw in having a silver keyboard bezel/panel when the rest of Macbook is dark space grey. When I told Tyler that these issues reduce the value of my Mac, his response was "the value was already reduced when you broke the keyboard". (The large gap to the left and top of the trackpad is the cherry on top). The way I was treated by him throughout this repair reflects the complete disregard for customers and deliverables. Lastly, they are refusing a refund. I'm not sure the word "pride" is used in it's intended context.
