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January 2024 by Catherine Babine
George is amazing! So helpful and articulate. Wonderful experience and helped with some confusion I was dealing with.
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November 2023 by David Koroluk
Great experience with George and his staff. No hassle or run around when i was interested in getting a Heloc loan. They made the process easy, smooth and they got me approved for what i wanted. I highly recommend the Mandarin Branch. Thank you
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September 2023 by William Stonehouse
The worst bank I have ever dealt with. 10-20 minute hold times to do things other normal banks can automate. Ridiculous fees for things that should just happen on their own. I encourage you to use any other bank.
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August 2023 by Scott Claflin
I've been with 121 since it was Florida Telco. I've generally been very happy, with the service, but I'm not happy with the recent changes. The location change is one issue, it's now two more miles away. Also, not happy with the elimination of drive through service and elimination of the drive up ATM.
And, they stopped using transaction slips inside. Now you have to provide bank numbers verbally with other people within hearing distance. This seems less safe to me. I would rather hand over a written slip, or punch the number in, than have my account numbers subject to someone else overhearing them.
I recently went to the main branch to use the drive up ATM and it was eliminated there also. They are apparently now sharing the building with another bank, and I had to pay a fee to use the ATM that was there.
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July 2023 by Joshua Keyes
Absolutely the best of the best! Any and every branch you visit the teams there are ready and willing to do all they can to serve members. Truly Jacksonville's hometown credit union!
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July 2023 by David Cook
I've been a business customer with one to one for 5 years. I have a line of credit with them and three different accounts that we use to operate our business. And yet at this branch they refuse to notarize a document for me because it is an "affidavit." Basic function of a bank branch.
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July 2023 by Victoria Hutton
They are always super friendly when I need to physically go into the branch, and always meet my needs.
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February 2023 by Nancy Furnas
George Bobbin is the new Branch Manager at the Mandarin Branch. I am very happy to see that 121 has put someone in that capacity with his qualifications and personality. He is very pleasant to deal with and is extremely knowledgeable.
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February 2023 by BRUCE FOURAKER
There was no wait for service. I need to perform four transactions. They handled them quickly and accurately. They were both courteous and friendly.
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December 2022 by Clarissa Ellis
I love my credit union! Everyone is always very welcoming and helpful.
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September 2022 by Ace Printing
Great People! I Highly recommend them for all banking needs.......TONY
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August 2022 by Kelley Burroughs (RacerX)
My wife and I were in need of a small loan on very short notice. Elsa, who works at this branch made it happen with no issues!! I give her 5 Stars and 3 F’s! Fast, Friendly and Fabulous!
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July 2022 by Kelly Carver
The Mandarin branch is outstanding!! The Manager, Elsa and all of the staff are always so friendly, professional and go above and beyond!! Thank you for being great!
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July 2022 by Kimberly Greenleaf
Been a member for a year. My local branched moved north without letting me know and now doesn’t have a drive-thru or 24 hour atm. Closest is Atlantic and I live in St Johns County. I will be closing this account asap.
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July 2022 by refus holloway
My FIRST experience with this financial institution was phenomenal. I was greeted swiftly and courteously and the ride took off from there. Lisa, if I remember her name correctly, took total control and got me through my needs in record time (I was on the clock). While setting up my account, she explained to me all the programs, promotions, and perks of being a 121 member. As she directed me to a teller my account from a competitor was swiftly, accurately, and professionally transferred to my new account with 121. Thoroughly satisfied and look forward to continuing this RELATIONSHIP.
