-
February 2024 by Cynthia McCabe
I worked with Rick, who was very helpful, polite, and Customer-oriented. There were a few details that needed to be ironed out with my HOA's Flooring/Sound Barrier Rules, and Rick was very flexible, patient and considerate.-Then John from the warehouse called to schedule to appointments - he was again very polite and helpful.-Next was CJ and the crew who removed old flooring, leveled existing sub-floor and installed the new flooring. (photo provided)-They also corrected unlevel spots in my other unit, even though the prior Owner had not noticed these spots. They did this at no extra charge to me.I am so appreciative to the About Floors-N-More staff. Everyone was so polite and helpful throughout the entire process. I am so pleased with the floors at both of my places, and had a very positive experience. I am highly recommending them.
-
January 2024 by Mandy McCann
Rick, CJ and team did a fantastic job installing our wood floors! We are very picky and their quality and craftsmanship were excellent. We also had an unusual situation and initially needed to do the entire house except the kitchen. They worked with us and laid the floors in such a way that they were able to seamlessly finish the kitchen a year later. Highly recommend!
-
November 2023 by Laura Clark
Rick the owner was very responsive and truest cares about customer service. His installers were hard working, highly dependable and super conscientious. It was a pleasure having them do our install, best installers I’ve experienced ever!
-
September 2023 by Michael Carter
We recently made the big decision to replace old Hardwood and Carpeting throughout our home. Once we visited with About Floors n' More on Beach Blvd, we knew we found the right company for this huge project. The store has a huge selection of brands and floor types, more than any other store we visited. Dana was our sales person and did a great job measuring and planning our project and prepared us well for this undertaking. Of course during demolition there will be areas that need attention and Bryant took care of all issues, no problem was too small or too big and no haggling for support, he showed up and took care of us. John in scheduling kept us informed when the crew would be leaving the store so we always knew when to expect arrival. Speaking of the crews, both the Demo and Install Teams were very personable and professional. They did a great job and our new Laminate Flooring look fantastic! Visit their store on Beach Blvd and ask for Rick, he is the owner and has compiled a great team of professionals! P.S. He is a veteran and will give you a military discount, just let him know you're a veteran.
-
August 2023 by Anna C.
We hired About Floors n' More in Jacksonville, Florida to remove our tile and carpet and install LVP throughout our condo. We were unhappy with a number of things including but not limited to their contractor damaging the drywall to the point much wider baseboards had to be installed to cover the damage throughout the entire unit. One of our contractors pulled back the flooring and told us there was a vapor barrier but no sound barrier as required by our HOA, requested by us, and on our invoice, and then most annoying, this sound is throughout the condo and very loud even when walking in socks "quietly". We've been told by other contractors it was likely because the floors were not properly swept and prepped ahead of time. We have photos showing chunks of debris all around the cabinets that should have been swept up. We complained to About Floors n More and did not pay them the remainder. Their response was to file a lawsuit (we've already paid them close to 50%). We will let a judge decide if what is in this video as well as our extensive photos are acceptable or not but we wanted other consumers considering them to know that they believe this is acceptable and instead of working to remedy it, sued us to pay them for work we don't believe was done correctly nor fully. Caveat emptor. Video is on YouTube under the title: About Floors n' More, Jacksonville, Florida: Our LPV install that has us headed to court. Attached photos include: toilet left in shower as we were ready to move in. One of dozens of documented images of drywall damage from failing to score the drywall. The new baseboards instantly popping off the wall. The trim that was in tact prior to their arrival and not afterwards.
-
June 2023 by Tech Guru
I needed some carpet padding for my car after discovering I had a leak. Rick sent me over to his warehouse and gave me what I needed free of charge!
-
August 2022 by Ellie Heck
We were replacing our home's 20 year old carpet with wood laminate. I was able to check out multiple samples to try at home with no problem. Liz was very responsive to my inquiries, as were Doug and Don. The team came in and did everything they said they would do. We did encounter a few problems along the way but they were dealt with in a satisfactory manner, even adding on a product for no charge to settle the matter. We love our New floors!!
-
August 2022 by Mike M
*******************************, the owner, has no idea what he's doing. They measured incorrectly the work area and guess-estimated which caused the contractor to be short in materials and the job to be incomplete.They then took 5 months to get the remaining materials. I had to be on top of them otherwise I'd still be waiting. The small project that should have taken a few hours to complete dragged for almost 1 year.Once finished, instead of billing the credit card on file, they don't collect and never reached out to me. I thought they also realized what crappy work they did, and decided not to collect. However, the snake oil salesman ******* comes out of nowhere 2 years later and threatens me to put a lien for not paying the rest of the balance. This business is so unorganized that they forget to collect payment, then threaten the customer years later after the work is done and no attempt to contact me about it during all this time.
-
May 2022 by Brian Kennedy
Rick and his team did a spectacular job from selection through ordering and finally installation of our hardwood floor Went back for bedroom carpeting and had a repeat performance!! 5 Stars and highly recommend!
-
January 2022 by Cindie
Ready to help. They were waiting for me and helped me right away. I told him the color carpet I wanted and he showed me lots of samples until we got to the perfect one. I would say this place is very sanitary and the employees are first rate. I happen to be speaking with the owner and he was very conscious of me and my time. It was a very good meeting. The store has every type of flooring you would possibly want to have and they have examples of everything. It's easy to see with the samples, anything and everything you want.
-
May 2021 by Ronald Murdock
Everyone is so friendly and knowledgeable about the products offered in their store. I would recommend this this store when looking for floor coverings
-
January 2021 by Bruce Smith
Very helpful. We are many time repeat customers. Always great products and SERVICES.
-
September 2020 by Cindy Carman
Worst flooring & experience I've ever had & this is my 8th home. I'm embarrassed to admit the amount I paid and the quality I received. Definitely look elsewhere !
-
March 2020 by Ashley Beck
BEWARE! I went to About Floors n More on Feb 15 to select tile for a project. I had a wonderful experience and found amazing tile. I was promised a sample within the week. I waited and on the 7th day called Valerie to get an update on the sample. She said the sample was there and stated the name of the tile. The tile sample that was ordered was wrong. So, I was assured the correct sample would be in shortly. Well needless to say it’s now March 11th, and after several calls and messages left for Valerie (who is apparently never in the office and does not return calls and no other sales rep could/would help) I have found the same tile for way cheaper at Dimensions in Tile & Stone. The lady there was very helpful and RETURNED my phone call as promised the same day. The moral of this story is do not use about floors n more because if they can’t even get a sample right or return multiple calls in a timely manner then I can’t imagine proceeding with purchasing tile from them and doing business with them. Go to Dimensions in Tile & Stone and save yourself the headache.
-
March 2020 by Larry Flowers
If you want a company to install your $20,000+ floor and not stand behind their work, About Floors and More and Richard Scherzer is it. If you want a company that would prefer to give their money to a lawyer rather than do the right thing and make a bad install better, then Richard Scherzer and About Floors and More is the company for you. He will hire a lawyer before trying to fix the issue. Even a professional hired by Mohawk said it was a bad install but Richard chose to not stand behind his warranty.
