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September 2023 by Anna Co
We hired About Floors n' More in Jacksonville, Florida to remove our tile and carpet and install LVP throughout our condo. We were unhappy with a number of things including but not limited to their contractor damaging the drywall to the point much wider baseboards had to be installed to cover the damage throughout the entire unit. One of our contractors pulled back the flooring and told us there was a vapor barrier but no sound barrier as required by our HOA, requested by us, and on our invoice, and then most annoying, this sound is throughout the condo and very loud even when walking in socks "quietly". We've been told by other contractors it was likely because the floors were not properly swept and prepped ahead of time. We have photos showing chunks of debris all around the cabinets that should have been swept up. We complained to About Floors n More and did not pay them the remainder. Their response was to file a lawsuit (we've already paid them close to 50%). We will let a judge decide if what is in this video as well as our extensive photos are acceptable or not but we wanted other consumers considering them to know that they believe this is acceptable and instead of working to remedy it, sued us to pay them for work we don't believe was done correctly nor fully. Caveat emptor. Video is on YouTube under the title: About Floors n' More, Jacksonville, Florida: Our LPV install that has us headed to court. Attached photos include: toilet left in shower as we were ready to move in. One of dozens of documented images of drywall damage from failing to score the drywall. The new baseboards instantly popping off the wall. The trim that was in tact prior to their arrival and not afterwards.
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February 2023 by Jack Groh
I highly recommend contacting Liz Rhoden with About Floors N More. She is super knowledgeable, nice, and customer service oriented. She has helped me and my customers on numerous occasions. Amazing experience after amazing experience!
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October 2022 by Maristela Miller
About Floors N More has an extensive product selection for house remodeling at competitive prices. However, we praise the professionalism of Liz Rhoden from our first visit and throughout the process of purchasing and installing engineered wood flooring. We had a major water leak which led us to change the flooring for the entire house. Liz went above and beyond to help us through the task of identifying and separating insurance claims and personal bills. It seems simple but it was lots of work. Liz was attentive to all the details to make sure that we received excellent service. We love our new flooring, thanks to Liz.
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October 2022 by David A. Rambo
Wife and I are beyond impressed with our experience. Waterproof laminate floors look amazing against our tile. From first appt to completion of install, the entire process we felt informed, cared for and that our time mattered. Highly recommend.
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August 2022 by Caroline New
We had a wonderful experience using About Floors N More! Liz was extremely helpful in helping us choose the perfect carpet for our home and returning calls. The installer was wonderful and super knowledgeable. I would highly recommend this store!
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August 2022 by Janet Larson
Out with the faux dark green marble tub and countertops! We did a master bath reno with About Floors N More. I actually had outside help with choosing floor and shower tile, countertops, sinks and hardware. But Bonnie did a great job coordinating the project, with the subcontractors, and moving the project along. She came out frequently to check on progress and answer questions. Brian did a great job coordinating the floor/shower tile guys and also came out frequently to check on things and answer questions. The tile guys were great and were very neat. The shower glass installers did a great job as did the countertop guy. (We decided to keep the existing cabinet boxes and my husband painted them). Our bathroom looks great and actually the new tile has a warmer feel on our feet than the old tile, which had not even been a consideration. I should also say that we had previously gotten carpet from AFNM, so I guess we are a AFNM house!
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July 2022 by Melissa Strickland
We received excellent service and help in choosing, installing, and caring for our new carpet with About Floors N More. We ended up having a manufactuing defect in the carpet in one of our rooms. The issue was quickly resolved and reinstalled in a timely manner.
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June 2022 by Bryan Stewart
We purchased laminate wood flooring to be installed throughout the house. Richard at the main store was awesome and talked us through the process, advising us on product and installation. The project took 3 1/2 days for the installers...my wife and I moved furniture prior to and each evening in preparation for the next day's room(s). The installers were prompt and professional and any items we saw that needed addressing were handled immediately. There was no item left undone. I was particularly impressed by the installation in front of our stone hearth...they did an awesome job. We conducted a final walk-through with Doug, the QA rep, and are 100% satisfied with the effort. I would definitely use About Floors N More again for my flooring.
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June 2022 by A W
Got flooring from here two years ago. Called to get more to do another room and they had no record of me or my order. I spoke with three different people trying to get flooring through them and kept having to wait for call backs or be put on hold several times. I was told someone would call me back after speaking with their rep for Shaw with an estimate. A month later I get a voicemail from John asking if I’m “still interested in some of those extra boxes”. You never called me back with any information. I have since gotten and have installed my flooring from another company. Literally three days after waiting for a call back. Thanks for checking up on me though ??
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May 2022 by Brian Kennedy
Rick and his team did a spectacular job from selection through ordering and finally installation of our hardwood floor Went back for bedroom carpeting and had a repeat performance!! 5 Stars and highly recommend!
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May 2022 by Lisa Marie Rambo
This is a Great company! They are honest and truly hard working and talented. This company provided so much reassurance, insight and was so helpful when helping me choose the flooring. I highly recommend this company based on their character, ethics, workmanship and an excellent, hard working crew working for them. They really understand quality. 5 stars rating⭐!
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May 2022 by Joey S
We worked with Liz to get flooring for our sunroom after a major debacle with an online company. The experience was great. We just purchased tile for our master bathroom project. Liz was again great in helping us pick out colors and materials by listening to what we wanted. They have a much better selection then the big box stores and the prices are comparable.
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April 2022 by Jane Asher
I searched for the right tile for months. My sales consultant Samantha understood my vision and found me the perfect tile. She was highly professional and delivery was made as promised. I would most definitely recommend this company and the professional services they offer.
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April 2022 by Kim Hulcher DePalma
John was super helpful and patient with me..I had the hardest time deciding but he got my Vision for a kitchen backsplash and it’s beautiful!
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April 2022 by Rebecca Pasko
the selection of materials is great. customer service outstanding. installation superb.
