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November 2023 by Karen M.
Everyone is always so friendly and helpful. I pay a few bucks more to shop here because of the customer service,they have great values and it sure beats standing in line at Walmart or waiting at the paint counter for an associate to come. I'll pay for avoiding that any day of the week! Ace is the place! You heard it here!
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October 2023 by Roy Wilson
I installed my own sync with all of their help. They did not try to sell me anything I did not need. And then there is the free popcorn..
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October 2023 by Mike Mccreary
Very disappointed that Mary is no longer there. I have shopped this location because of her. Always willing to help.kmows the store like no one else. I'll be looking new options .
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September 2023 by kimmy k
I love this store, I always try and shop at Ace first, I love it being on my side of town. They are always friendly and willing to help. If they don't carry what I need, they will even let me know where I can possibly find it!8
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August 2023 by Cyndy Clayton
Employees consistently go out of their way to help you at this Ace. The store is always generously stocked and has an attractive and unique selection of plants.
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July 2023 by Cody Miller
One of the best hardware stores in town. They layout is quite good with most things being relatively easy to find. Checkout is easy as their is always someone their at all times. Conveniently located on university near a crossroad and light near by.
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July 2023 by Linsey Brewer
I was looking for a flower that I couldn't remember the name of, showed a picture and the staff chuckled because I was standing right beside it! Thank you for showing me the Pentas I have been looking for, and you had more colors I wasn't aware of! I will be back!
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June 2023 by Robert Myers
The employees there made me feel very uncomfortable, especially the cashiers. Very unfriendly and not welcoming. They need to be trained again about customer service and learn to be friendly to every customer. The model Ace Hardware would be the San Jose-Old St. Augustine Rd location. They have amazing customer service and very welcoming.
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June 2023 by Alana Laney
I love this place! They always have what I need and their garden selection is? They have a very nice tropicals and succulents selection in the greenhouse. I sneak by whenever I get the chance to see what's new!
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June 2023 by Kenneth bell
Great customer service, I went in to get a couple of replacement bolts and they had something worked, only bad thing was that I could not find a bolt size guide to make sure I was get the correct thing but luckily I h ave common sense and used the nuts they had available to size my bolts to get the replacements.
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May 2023 by M. G.
I hit this place at least once a week. Why would you go anywhere else? They have everything a homeowner needs to keep their house working. The garden department is like going to a botanical garden . Absolutely beautiful and everyone is super knowledgeable and helpful. They all seem like a big happy family.
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April 2023 by Jeff G
This ace hardware was the only one Jacksonville that carried the product that I was looking for.There were issue's at the checkout with finding this exact product that I wanted,but the entire staff went out of they're way to find the product that I wanted with a smile on there face!
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February 2023 by Michael Nichols
CHECK YOUR RECEIPT BEFORE LEAVING THIS STORE!3 trips in a row now, over the past month or so, where they charge me more money then what the items are listed for on the shelves.Ace is already overpriced compared to Home Depot and Lowes, but I don't mind paying extra for the convenience. Ace is much closer to me than any other hardware store. However, my first trip I got charge $42 something for a can of paint marked as $29.99 on the shelf. I choose that brand because it was the cheapest one they had. The second trip, I got charged $22 or $23 for a standard light switch which was marked at $16.99. Then, this last trip, they tried to charge me $3.99 for some sealant marked $2.39. I caught the wrong pricing this go around because I now know they're over charging.CHECK YOUR RECEIPT BEFORE LEAVING THIS STORE!
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February 2023 by Anthony Mantone
Terrible customer service! Don’t expect cashier to save anything for you, they won’t and will sell it out from under you! I had cashier come outside and check price for a bench glider and she took the ticket off the item and we went back inside. I purchased a few items and ask if I could unload my truck then pick up the bench. She said no problem. I was back within 1/2 hour and ther was a lady purchasing my supposedly bench. I ewas there same time the lady was but cashier just looked at me as if she didn’t know what was going on. Canceled everything I have to do with Ace. …. Them!
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January 2023 by Michael Jackson
Oh that day I was getting some for a machine but I always go in looking for something but service is good
