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November 2023 by Chris D
The employees were extremely helpful researching and finding out the part I needed was no longer manufactured. Online orders are filled quickly and accurately.
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November 2023 by James Wade
Super friendly and actually was disappointed to not have my part. But I will be back for the next time:-)
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September 2023 by Rick Denny
Advertised free battery installation with purchase of new Die Hard Battery. Wife took truck in with dying battery to make purchase. Rude female employee would not allow free installation unless wife purchased most expensive battery in stock. This store and staff takes advantage of women needing help. She also incorrectly argued with wife about truck model and trim line. I am disabled and can no longer do battery swaps for wife. I had wife get a jump and pick me up at home so we could go to Auto Zone. Auto Zone gave us free installation with the battery of our choice. I have dealt with this Advance Auto Parts employee and other cranky employees at this store before and they are condescending and rude. Thank God for the polite and kind staff at Auto Zone in Oakleaf who took care of us. They treated us like valued customers unlike Advance Auto Parts.
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July 2023 by Lannie Patterson (BAMBAM)
Good people very kind an helpful
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July 2023 by denise letien
Subaru battery needed. Walked in greeted by both ladies. Kathryn looked up battery I paid and she immediately came out and exchanged batteries and I'm on my way. Excellent and with a smile.
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June 2023 by Dorinda Hays
I enjoy the great customer service
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June 2023 by Melissa Harrington
This is the store I enjoy going to, great people work here.
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April 2023 by Rafael Nigaglioni
I have recently moved into the Jacksonville area and was looking for some parts to repair and air ride suspension. I walked into the Advanced Auto parts store on 8365 on 103rd. I was immediately greeted by Mrs. Tonia who was very busy at the time. While I was waiting to be attended, I heard her assist quite a few customers with different issues. When Mrs. Tonia was able to assist me she asked how she could help me. I explained part of the issue that, I was having with the air ride suspension. She stated "that she was not to familiar with my type of car but was eager to help. She came from behind the counter to help with searching for the O rings needed. They unfortunately did not have them in stock. She was pretty amazing in taking the extra time. I have since then use her store for pretty much all my vehicle needs.Thank You for being you!!!!
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April 2023 by remona raines
ZERO STARS! Tonia was very rude as a manager she needs her attitude checked and her customer service skills set retrained and how she treated and talk to her employees wow I’m surprised that poor guy didn’t quit right there! I had asked for her managers name and info but she told me she’s the only manager . You need to REPLACE her IMMEDIATELY!!!! I will be taking my 1550$ for parts to another autozone or orilies. I’m not happy how she talk to me and the employees she was just down right rude and worked.VERY SLOPPY! so unprofessional. I hope I never run into her again and I will never come back to this store with my business
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April 2023 by Matthew Ricketson
Everything u want is a good store to shop and get help
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March 2023 by Mark Carroll
Mike is very professional and knowledgeable, has helped me several times! Excellent customer service!
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January 2023 by The Rock Brigade Live Mobile Entertainment
They explained, slowly, how to replace a starter, bring back the old starter, and how the warranty worked. Good stuff! They also have auto parts, by the way.
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December 2022 by Unknown -X-
Says the store closes at 9pm, 8:26 pm the store is closed, seriously
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November 2022 by Clay Gordon
Always have the part's I need or will have to me within the hour
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November 2022 by Michelle Ruiz Cortez
Not everyone is a mechanic or knows what they're doing and they do a good job of making you feel kind of stupid asking questions. Just because you work at an auto parts store doesn't give you the right to be snotty to people who genuinely dont know about vehicles. I saw the good reviews and thats why I went here, sorry I did. Someone tell the tall brunette she isn't the queen of the world just because she's a chick at an auto parts store.
