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November 2023 by Josie Morgan
I got a dress from Altar’d State before an event I had to go to, and I needed the dress in a specific color and style specific to the dress code of the event. I found a dress, it arrived right before my event and I found a gaping hole in the side of it. I was already at the event so I had to wear the dress all night with a fraying, baseball sized hole in the side of the dress. Thankfully there’s a second layer of fabric, but there shouldn’t have been a hole in a dress I payed for, especially from a place like Altar’d State. Their dresses are expensive and their store is very high end, I expected so much more from this store considering it’s supposed quality. I’m very upset that now to have spent money on this dress that I only got to wear once because someone didn’t notice they’d grabbed a dress for me that had a huge hole. I’m extremely dissatisfied and disappointed.
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October 2023 by Anabelle Giddens
Went to the Arula side of the store, had a wonderful experience! Jazslyn helped us out she was extremely welcoming, super attentive, and so very sweet! Thank you Jazslyn for all your help!
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August 2023 by Kim Keiko
Amazing staff, Selena was super friendly. Clothes are top notch, VERY well made. It is HARD to find quality clothes these days. Everything looks like it’ll wash out in a couple of wears but not at Altar’d. I have an skirt I got from this company last year that still looks brand new.
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August 2023 by Emily Swestyn
The employees were SO sweet and so helpful!
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June 2023 by jasmine jones
Clean store and very helpful staff. I had a great experience with one of the girls in Arula. She assisted me with getting into the fitting room and deciding on the item I purchased.
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April 2023 by E R
Amazing! The staff is incredible at this location and the store is super clean & organized. Everyone's so helpful, patient, and kind every time I come in. Shout out to Caroline, Bailey, Riley & the entire team for always being so friendly and awesome. Thanks for everything yall! Emma <3
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April 2023 by Joe Martin
Great customer service and staff are so sweet. I don’t remember name but a blonde lady helped me by putting a dress on hold. I’ve bought a lot of clothes here and the quality is always great too.
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April 2023 by Emma R
Amazing! The staff is incredible at this location and the store is super clean & organized. Everyone's so helpful, patient, and kind every time I come in. Shout out to Caroline, Bailey, Riley & the entire team for always being so friendly and awesome. Thanks for everything yall! Emma <3
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March 2023 by Ashley Smith
Great Customer service! Bailey and Selena were very helpful. The best experience I've had at a retail store!
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July 2022 by Amy Bacon
Exceptional service from Kelsey super nice and helped greatly love this store ?
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May 2022 by Ash
My younger sister and I came here looking for a graduation dress for her- Kelsey was so helpful and very nice! The dresses she suggested were great, and we ended up finding some really cute stuff. Definitely will be back ?
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March 2022 by AtreidesJr.
The manager, Lynn, has to be the most hilariously incompetent higher-up I've ever seen in a store. I've only been to this location with my girlfriend a few times, but every time we leave talking about it. We've seen her talk down to employees and literally seemed to hide herself in the corner of the store. One time she was in the middle of a FaceTime while at the register. She never seems to be doing anything, meanwhile the whole store seems in complete chaos. The clothing and atmosphere are fine, and most of the other staff seems fine. But this store seems so understaffed and ran by a manager that either needs to learn how to do her job, or get replaced entirely.
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January 2022 by caroline holloway
The manager of this store, I believe is Lynn, was extremely rude and disrespectful. I had questions about store promotions and she spoke to me like I was d*** and did not answer my questions. I work in retail and am always polite and I would be embarrassed to have my manager speak to guests on the store floor in this manner. I work for a small business and would never want to post a negative review to a store but I will never bring my business back to any of these franchises because of this experience.
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November 2021 by Ashley N.
I've been shopping at Altar'd State for years and even worked at a location for a short time when I was in college in my hometown, so I always loved the store and loved what the company stood for. I recently moved to Jacksonville with my fiancé and was so excited that we had an AS location nearby. With our wedding and honeymoon coming up I knew I wanted to shop at AS for all my sweaters and clothing since were honeymooning somewhere cold. Went to this location for the first time and was very sad with how me and my fiancé were treated. We walked into the store and everyone was greeted and told about the sales...except us. There were sales associates walking around the store and asked how everyone was doing...except us, no one ever spoke to us. I was walking around carrying armfuls of clothes and no one offered to start me a dressing room, but they offered to start one for many people around us. It seemed like we were being purposely ignored, we asked for help to get higher hanging items down only to be ignored but when other costumers asked they were helped immediately. When I had over 10 pieces of clothing in my arms I went into the fitting room area and asked if I could have a fitting room and everything worked out except for 1 sweater. When I got all my stuff I asked the sales associate in the fitting room area if I could put that 1 sweater on the rack because it didn't work for me and she rolled her eyes and with a mean look she goes... "sure...I'm guessing everything else didn't work out either?" I was and still am so confused why she said that...I don't know what she was implying, but it was hurtful. I just said "no everything was fine except this sweater." Me and my fiancé then continued looking around the store and when we once again tried to get a sales associate to help us get a jacket down from a high up area to only be ignored again we decided to just check out and leave. If I didn't need to have these sweaters to get on a plane in 2 days I would've just left without buying anything. The ONLY time we were acknowledged by the sales associates were when we were walking out with all our bags because we had bought $500 worth of clothing and they were trying to be nice to us then. It was a very sad experience. We think we were being ignored because we had walked in wearing lounge wear and I didn't have my makeup or hair done so maybe the sales associates thought we looked sloppy so we weren't going to buy anything? Still no excuse for how we were treated. Or maybe we were ignored because I'm a heavier set woman and maybe the sales associates assumed nothing would fit me? Well it does and still no excuse to completely ignore us. We also think that was the reason that comment was made in the dressing room. Strongly advise these employees read over the mission statement of this company a few times and learn the company's values again because they must've forgotten. Every person should be treated equally, it was embarrassing to be treated so poorly.
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November 2021 by Taylor Jones
Lynn was so helpful with my exchange, amazing customer service!
