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January 2024 by Nikki S.
Had a great experience today with Doug! He was super helpful and not pushy but was attentive when we needed him. He made us comfortable with our buying decision. They had a great selection of all different kinds of furniture too. Go there and ask for Doug! :D
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January 2024 by Brandie Hunt
Excellent service at this location. The sales staff and management actually care about your needs and getting you the product you want. I want to highlight the sales associate that assisted me, Camela. She was extremely welcoming, personable, knowledgeable and most of all patient. When I finally decided on the sectional I wanted one of the end reclining pieces was not available until late February. Everything else was ready for delivery. I was so disappointed and Camela didn’t skip a beat. She immediately brought out her manager Loren who assured me she would do everything in her power to get that piece in on time for our delivery no matter if she had to call every store in the nation and every warehouse to find it. Sure enough I got a call from Camela a day or 2 later that they found the piece at another store and were having it shipped to them to ensure my entire sectional arrived on time. I speak highly enough of Camela and Loren. I assure you that they will go above and beyond to ensure you are happy.
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December 2023 by Breanne Bussell
I have purchased furniture from here multiple times. The sales people have never been rude, pushy, or hovering, but very attentive when I need to find them. I love my bedroom sets and my daughter loves her bedroom set. The delivery teams have always been courteous, professional, and makes sure that everything is to our liking before they leave. Much better experiences than I have had using other companies.
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December 2023 by Douglas Foster
Excellent service. The culture is all about integrity. The sales staff and management has integrity and will not try to force warranty and other add ons unlike other furniture stores (I'm not sure if I should name them but I am sure most have experienced that). They will disclose everything to you so you know exactly what you purchased. No games .You won't feel like you were just another number or sale. The staff actually cares. The furniture is high quality without having to pay the high price. I love their mattresses as well. I can't say enough about how great this store is and if you want to have great quality furniture check them out. I will never go anywhere else.
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December 2023 by Molly Scott
We had a great experience working with Phillip! He was very knowledgeable, professional and gave us a wonderful price. He also gave us plenty of space to talk things over as a family without pressuring us into making a purchase. We would highly recommend working with Phillip and will be back for future furnishings
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December 2023 by Jamaal Kato
Phillip was very professional and helpful through my decision making for our new home . He went above and beyond with his expertise He answered all of my questions and answers and text me back promptly. He’s a great guy. Happy holidays to you and your family. PHILLIP. ALSO. KEITH WAS ABSOLUTELY HELPFUL He’s the manager and he helped Phillip and I through this process. Thanks again guys
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December 2023 by Sylvia Dempsey
The adjustable bed that I purchased was awesome the staff was nice the store was clean. The bed was delivered on time they set it up real quick the movers was very helpful. I just thought this particular bed came with the lowered lumbar vibration on the remote but that function wasn't on the remote I was disappointed about that because that was the main reason I chose this particular bed. I'm hoping when I go back up to the store they can explain what happened and make this right. Other than that I love the bed.
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November 2023 by Latasha B.
Ok.. First and foremost, I am a return customer in less than a year. Are you looking for service with integrity, honesty, and authenticity? Phil Trocchia is your guy..He is truly an asset to American Signature. He genuinely cares about his customers, attentive, and listens to your needs. THANK YOU Phil.
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October 2023 by ShoeFanatic Carter
Phillip customer service was top tier! He allowed to shop at our own pace, didn't rush us and answered all the questions we had about our purchase! I highly recommend asking for Phillip when you shop in American Signature, Jacksonville, FL.Great Customer Service!!
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October 2023 by Michael Staggs
The overall experience was a very good one. We purchased quite a bit of furniture here. Dining room table as well. Everything was very high-quality. The delivery process was also quick and easy and the delivery people on both occasions were polite and professional.
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September 2023 by Sneha Kumar
Philip was so incredible and helped us immensely! We are new homeowners and we ended up getting such a great deal on so many items. His personality was so warm and welcoming, we never hesitated asking him a ton of questions. He listened and catered to all our needs and gave amazing advice on how each piece we selected would flow in our rooms. We’ll definitely be coming back for the amazing styles and exceptional customer service ❤️
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September 2023 by tati melendez
Furniture shopping is one of my favorite things to do. I believe having just the right salesman is the key piece to having the best experience. You should not feel pressured at all . Phillip T at American signature is the absolute best ever his level of patience and honesty makes you feel like you’re not being obligated to purchase. His knowledge on their furniture pieces is truly amazing ! He is by far the most knowledgeable and patient salesman I’ve ever had the pleasure of shopping with . Phillip thank you for an awesome shopping experience and for listening to my crazy ideas and for helping me make the best decision!
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August 2023 by Brittney Bess
I love my couch! Purchasing and getting it shipped was super easy. Communication regarding delivery was fantastic. The delivery guys were very prompt, polite and worked quick. It was an easy process the entire way.
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August 2023 by Bruce Simon
Hello my name is Bruce. And I am here to share my experience shopping at American signature furniture. About a year and a half ago I moved from Texas to Jacksonville Fl. While I was waiting for the completion of my home to be built my sister took me furniture shopping. She took me to four different furniture stores. A couple had nice furniture but wasn’t in my price range.the other two, the furniture wasn’t that appealing to me. So we went to American furniture where we were greeted by this sales lady named Carmela. We informed her that we were just browsing. So she gave me her business card and told me if we had any questions to let her know. So myself and sister looked at living room, dining room, and bedroom sets. The prices were in my price range and I really liked the furniture. So I got with Carmela and informed her that I was interested in buying some furniture. She gave me multiple options and suggestions. Also different payment plans. She also told me on ways I could save money on sales and coupons the store offered. So after I picked out the furniture I decided on, a few weeks passed and I decided I wanted to change the bedroom set I picked out. I informed Carmela and she made the change with no problem. I’ve made changes 3 or 4 times. Carmela made it happen. Always with a smile on her face. Carmela is a wonderful saleswoman that’s very professional and knowledgeable about her job. I also consider her a friend. I have an American signature home, and I thank you Carmela for all your help and understanding. I’m sorry this is so long, but just wanted people to know what a great shopping experience I had and to let you know what an awesome sales person Carmela is. Go visit her and see for yourself. Thanks again Carmela ❤️
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August 2023 by Jennie Eberhardt
Philip is amazing! I appreciate that He patiently assisted us until we finally choose the sectional couch we like. Top tier customer service! The Delivery guys are amazing as well. Thank you!
