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November 2023 by Christopher
I had a eye exam today at the Normandy location and the appointment when smooth everyone was very polite and the young lady that helped me today B.Ramirez is very knowledgeable and amazing person and great customer service just very easy to talk to so thanks and I give this location 5 stars based on my experience on Nov 8. 2023 ;-)Thank You Americans Best Normandy!!
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November 2023 by Raven Phoenix
Went to Americas Best and my husband I spent over 400.00 dollars. My husband got 2pairs of glasses one set was sunglasses, they had to send the sunglasses back 4times then when the new ones come in they don't call to let u know they had them for a month I had to call to find out. This happened for almost 5months. When you call they are rude. They eye doctor can't get contacts right or glasses. They still have the new lenses for his sunglasses ,5th try to fix them it's been over 6or 7 months no phone calls to say they have them. The young people who works there is not professional rude doesn't want to be bothered when you walk in u get that kind of vibe. I will never use this company again. Your glasses are being sent to Mexico why u have to wait so long.
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November 2023 by Rebecca Conner
Everyone was so nice and helpful and very patient. Cassandra was very detailed on the different types of lenses offered and pricing. The best eye experience I have had ever! I highly recommend!
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November 2023 by Cherryl Donley
Would like to give a shout out to Jennifer. She is amazing ? she is on point with her customer service skills. Very skilled and friendly. Thank you❤️
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September 2023 by Marie Bonner
Today I went to see these wonderful people at America's Best. It was totally wonderful. These ladies ARE THE BEST. I was treated right. They made sure I got EXACTLY what I wanted. Keep up the Awesome job ladies. First time in my 57 years that I went to the eye doctor and was able to laugh ? and have fun. I look forward to going back in a couple weeks to get my Glasses.Till then Ladies
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September 2023 by Philip Edwards
I had bough my glasses at a different location but Normandy was so much closer to me. The staff there is so friendly and helpful. Went one day and the person who fixes glasses was not there. I was told to come back the next day. When I did, the really sweet woman helped me out and fixed my glasses immediately and I was on my way. Thank you soooooo much!!
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September 2023 by Alana Sowell
I had 4 appointments on 8/26. The staff was wonderful. Ms Emma is the best! She took her time with all of us to ensure we had the best service. Love her
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August 2023 by Christopher Taylor
The service was excellent and the lady who did my. Glasses was very good and one of the best eye doctors i have ever had she told me everything that i needed to know and got 2 beautiful pairs of glasses
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July 2023 by Adrienne Tucker
Between the rude person on the phone at the Normandy location and the absolute useless service I've received at other locations (going back 3 times to get my Rx right and still never did), please don't waste your time or money here or any America's Best. I finally found an actual eye doctor that takes time to do a proper exam and knows how to prescribe glasses and lenses. Do not reach out to me, America's Best. This is for the customers out there that deserve better, which you don't care about anyway.
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July 2023 by GSQUAR ED
Waited 2 weeks, and they lost my glasses. Now it's another 2 weeks. Can't give any info just they can't find them. If I ever get my glasses, I will not go back. Update: This is going on 4 weeks with no glasses. No one from America's best can tell me any information. Lab is not responding, and they won't give me the district managers email address. Horrible customer service.
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June 2023 by Rolanda G.
I ordered glasses on 5/26/2023. I was never contacted that the glasses were ready. Went on on 6/9/2023 to pick up glasses and they were misfiled under the wrong name. Called back on 06/20/2023 to request the status of the 2nd pair. Was told I had picked them up on 6/13/2023. As of today, I do not have the 2nd pair. They can't locate them. The glasses that I have, I cannot see anything.Terrible Customer Service!
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June 2023 by Michael Jones
I want to thank Tyciala Brown for making my time atAmerica's Best worth while. She knew exactly what I needed.I will always come to her for my eyes. America's Best is lucky to have her working for them.
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June 2023 by Denise Morel
Awesome experience at Normandy location. The young man, King went above and beyond. He took the time to explain everything and saved me some money. He is an asset to their staff. Keep it up King!
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June 2023 by Jacob Thomas
Ty and Jan were great. I got two pairs of glasses for $79, they took my PD unlike every online retailer, and they didn’t try to upsell me upgrades I didn’t want. Prompt, friendly service. Thank you guys!
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May 2023 by Ellen Menendez
The front desk was good and the dr was good. The glasses to try in and look at were disgusting. Don’t know the last time any were cleaned. Not sure the machines checking my eyes were cleaned. They did not wipe the machines when I was in the room before me or after me.
