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October 2023 by Erick Hoskins
Had an unexpected situation with my condominium complex and they towed my car. Luck for me this company got my car. They were very nice, fast, and very affordable on the unexpected rate. More stars if I couldService: Car towing
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October 2023 by Shawn Peterson
This company is a joke of a towing company. When I got my car out they damaged all kinds of parts underneath my vehicle. When I confronted the guy about it he says there's parts all over the place where you can clearly see that piece was broken right off my vehicle.
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September 2023 by Katherine O.
If you are going to an impound lot, odds are this is not your best day ever. Well, I can guarantee you, a rough day will automatically be made miserable if you go here. The old man up at the office was so unnecessarily rude to us when we had every intention of being reasonable and patient, knowing they were just doing their jobs putting our truck in there. Unfortunately, we were not given twenty-four hour notice from our apartment complex that the truck was being towed, so for all we knew, it had been stolen. The moment we got there, we stepped to the gate, not touching it, but just looking at the vehicles to see if our truck was even there, and old dude starts catching so much attitude with us like we want to cause some kind of trouble. He was straight up nasty. Do not do your business with these immoral, unkind people. He was just the worst one, but certainly not the only one getting sideways with us. Their driver was certainly no peach either, barking at us as though we were unruly when we were only asking for directions to the office. I am sure they get their fair share of hotheads coming through there, but we literally did nothing. Absolutely garbage customer service. I would give zero stars if I could. Only saving grace was the nice woman at the desk who laughed like she agreed with us when my boyfriend said they should retire that old man.
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August 2023 by David L.
AVOID - AVOID - AVOID using ASAP towing. "As soon as possible" is not in their vocabulary.It took them 3 and a half hours to get to me. I was originally quoted $85 for my tow. When I called up to to get a status update on my driver they saw I had been waiting a while and thought they'd be nice enough to take my payment down to $95 from $125.... Wait what?I was quoted $85!!!Completely shady business! Eventually I called up a reputable towing business in the area and they took very good care of me. To cap off:* watch out what price they quote you! Make sure you confirm the payment amount with the driver prior to your vehicle being loaded up on the tow truck!* Prepare to WAIT!! * Just avoid ASAP towing in general and look for a reputable company with better reviews. They are out there!
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August 2023 by Tabby Davis
In the end the tow went very well and the cost was very reasonable just a couple hundred to tow my car 25 miles. It did take a while, I asked for the tow around 2-3 pm and didn't get it till 11 pm but the office took down the wrong number so James was going to pick it up at 8 PM but I requested for James to call me prior to picking it up so there was a small mix up. Things happen . I understand. James the tow truck driver was very friendly, helpful, and kind. I would use them again !
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August 2023 by Russell Pope
So glad the city finally removed these crooks from the tow rotation list. They are extremely rude and it finally caught up to them. I hope this hits them hard! Reading this made my morning so much better!!Service: Car towing
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August 2023 by Latron R.
My car got towed. so I get it an hour later and first the place is filthy and organized. Staff was rude the older lady who helped tried to talk to me as if I was her child until I bought my mom in. My mom came in to pay and the lady was very rude and insinuated that I would have my mom dispute the charge with her bank. These would were rude all around.
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June 2023 by Robert Vause
Tesla Towing. Great customer service all around! ASAP was able to handle my requests as well as alleviate anxieties about towing a wrecked Tesla Y long distance. Rocky showed up on time and talked me through the steps before proceeding. Payment was quick and seemless.It was difficult for me to find information on towing companies that knew the tesla procedures. ASAP is one of them. Asked all the right questions, secured all 4 tires to Tesla instructions and knew how to operate the vehicle.I would use again, (hopefully don't have a wreck again) and recommend to any Tesla Owners. Solid and professional almost like an extension of Tesla.Services: Special vehicle towing
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June 2023 by Ula Massis
When you wait over 12+ hours for towing but they never show. How about learn to communicate and keep your customer informed. What a waste of time. ASAP is a joke in your company name.Service: Special vehicle towing
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May 2023 by Kiara Sacasa
if I could leave 0 stars I would. low life crooks run this business and illegally towed my car. Customer service is just disgusting, they take photos before and during the tow so I asked to see the pictures and they refused to show me the pictures of where I parked because I know I wasn’t parked in an illegal area on private property!!! I parked where I live.
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April 2023 by Patricia Pratz
Great team, very responsive and fair pricing. This is the second time I've used them.
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April 2023 by Lisa G.
Broke down, raining with traffic jams everywhere and all towing companies were booked. Thought I would have to leave my car until the next day, but ASAP had a cancellation and immediately called me. Great service, great driver. Saved my day!
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April 2023 by Biodynamic Ben
Closest thing to a ‘Detroit chop shop’, straight up!$8000 in damage after illegally towing my 2022 Ford transit.Never have I dealt with staff so rude, their actions are negligible and criminal.Buyer bewareService: Car towing
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April 2023 by Luci Kott
Everyone was very nice. Unfortunately I had to bail my car out of jail but everyone here was very helpful.Services: Special vehicle towing
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March 2023 by Greg B.
If I could give negative stars for this company there would not be enough stars in the universe. I feel sorr for anyone who has to interact with this organization. Rude, controlling, bottom feeder only begins to describe this company and the individuals that work there. My advice, if you can, do not deal with this company for anything. You'll be better off staying far away. I wish I would have listened to others.