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November 2023 by Dantrell Yates
What can I not say about the awesome team members at this store,Anthony and his manager Ashley was amazing. They worked together to make sure we got the the best deal on the phones and service. So if you are in the process of switching or finding a carrier look no farther, ask for Anthony and Ashley.
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November 2023 by LauraLee
Anthony was able to solve a set-up problem on my account, that no one else could figure out. I had spent hours with on-line and corporate support, without any success. In the environment where computers dictate how things are done, we need more professionals like Anthony who can find the path to solutions! Thank you!
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November 2023 by Daniel Hollis
Good afternoon !! I had an amazing time today at the att store ! I was helped by two wonderful employees that made my experience just amazing ! I would recommend the att store on baymeadows rd to anyone that is looking for a great store to take your business to !!
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September 2023 by Helene Graff
T.j is awesome. Made everything super easy. I was out of there in no time. Very polite. The store looks great as well.
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July 2023 by Mankey Crow
Von & TJ were super helpful. Explained everything about my new phone and offered a great conversation while helping my get it set up. Would definitely come through if you need a phone.
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June 2023 by Nam Ky Tran
Everything the staff here said is very deceptive. I was at the store to move my 4 lines from T-Mobile to AT&T and the statement I want them to confirm is that the monthly cost of each line is around $27/month including taxes, fee, etc. And his answer is yes. He did not mention to me any other fees/cost that I might encounter on my monthly bill. Now I receive the monthly bill with all bells and whistles that can be added, including equipment insurance $45, phone upgrade fee $6, taxes fees surcharge $14 - activation fee $35 one time for each line. I called customer service and they asked me to go to the store to resolve the issue. I went to the store and they asked me to call customer service. Ultimately, they still couldn’t make things right and I am now stuck with a contract and huge initial bill. What a scam!!!!!Update: change to 4 star because ATT customer service reached out to me and resolve the issue. Thank you very much!
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June 2023 by MillionDollaNails
Customer service was great! Tj Thorpe took great care of me and the process was quick and simple!
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May 2023 by Mike besop
Tj and von provided xllnt cust service. Especially Von, who answered all my questions in a friendly, professional, and courteous way. You guys rock!
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May 2023 by Tina Biggers
Friendly, knowledgeable, resourceful, super great customer service. Great job TJ!
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April 2023 by Ellie Cruz
I highly recommend this location, especially working with TJ Thorpe. I walked in for a screen protector, left with a great deal and even switched over to AT&T. Great service!
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March 2023 by Leslie Brooke
TJ at the Baymeadows location in Jacksonville, FL really did it for me today, I came in with a brand new phone with a stuck screen, I tried everything. He saved me a trip to The Apple Store and fixed in a couple minutes. Exceptional customer service thanks man!
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March 2023 by Heidi Knight
This location has been the best in the city! Actually answered all my questions, saved me a trip to the Apple Store, and helped me with everything I needed. Highly recommend!!!
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February 2023 by Joe Kazmer
The SIM card in my phone stopped working on a Friday afternoon, so I stopped into this AT&T Wireless location for assistance. The two friendly staff members present promptly took my information and provided me with a new SIM card to get me up and running in less than 10 minutes at no charge.I would recommend stopping at this store if you need a phone or assistance. It seems like it has everything you would need and the staff is friendly and knowledgeable.
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February 2023 by haylee branch
Blake, Von, TJ are absolute angels! Best store in Jacksonville! Hit them up for great and friendly service!
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January 2023 by jeff ricketts
Von and Blake were amazing they fixed a problem I’ve been having with ATT for months. For sure the best customer service anywhere I’ve been in a very long timeThanks again Von & Blake
