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November 2023 by Stew Atkinson
We had a tremendous experience with Atlantic Infinity. Our sales associate is Melvin and he is outstanding. Besides being a knowledgeable product expert, he is a good person and was totally dedicated to our satisfaction. We loved the experience and our new Infiniti! Thank you, Melvin!
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November 2023 by Sophonia Rainey
The Manager and Crew were professional and friendly. They went out of their way to meet my transportation needs. I am genuinely pleased with the excellent customer service and will continue to use Atlantic Infinity.
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November 2023 by Joe Mendez
After looking at several Toyota Siennas we stopped to look at one at Atlantic Infiniti. Immediately greeted by Melvin Roman. He was warm friendly and not pushy at all. Definitely a better experience than others id had over the prior 2 days. The car met our needs but was a little out of our price range. His manager came in (didn’t catch his name) but he had a quick negotiation a came up with a price that was I felt was fair. I had prior financing through my credit union so the finance process went well and Danny was very polite. Whole process took about 2 hours. Overall I was pretty happy with the experience and would definitely do business with them again.
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October 2023 by Phil Piscitelli
My service advisor Mel was the best I've ever dealt with in my 30 years of driving cars. The service team was excellent as well. From diagnosing the issue, explaining it, then making sure it was covered by the warranty, and ensuring I had a loaner for the repair time, I am very impressed.
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September 2023 by bruce bradberry
I bought a CPO Infiniti from Atlantic Infiniti and I really appreciate how my salesman Melvin Roman handled the transaction. Melvin is knowledgeable and he really went above and beyond to make the deal work for me. He kept in touch throughout the process and made the process stress less for me. No pressure he just addressed my concerns. And the manager Aris also helped with an issue that sealed the deal for me. I would recommend that you contact Melvin for your next car purchase.
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September 2023 by Melanie Nickmeyer
I purchased a vehicle from Atlantic Infiniti this afternoon. Everyone was friendly and welcoming. My sales associate was Melvin Roman. He was kind and knowledgeable. He even found me a different vehicle than what I came to see. It didn't cost more than the other, but he knew it would suit me better. Thank you Melvin and Atlantic Infiniti for making my buying experience great!
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September 2023 by Cesci Wright
Sales Associate Melvin was EXCELLENT! The beginning of our negotiations were a little rocky considering a sales manager was willing to lose a sale over a few hundred dollars, however, as fate would have it, he left and our deal worked out. Soo thankful it did. We have an amazing stress free experience moving forward. Highly recommend Melvin for your go to guy at Infiniti Atlantic….. their finance guy was amazing too!
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September 2023 by Mayra Irizarry
My experience with Melvin was very enjoyable! Mr. Roman was able to sell me my dream car for an affordable price, was thorough with his explanations, and he even gave my husband some free coffee! Overall, a very smooth experience with Infiniti in Jacksonville.
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September 2023 by Chris Hetrick
I have been doing business with Roger Sain and his staff for over 17 years now. They always meet or exceed my expectations. Very professional and they communicate exactly what’s happening to your vehicle. I highly recommend them. They do service on both my wife’s and daughters vehicle.
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August 2023 by Ashlyn Black
Melvin did such a wonderful job helping us buy our new to us car! I found my car online, I currently live four hours away from jax. Made a deal over the phone and drove down to finish the paperwork. Shout out to the manager Arris for honoring our deal and Brandon. Great teamwork helped make my dreams come true.
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July 2023 by Alexander Proctor
I shared this directly with the dealership and what I was offers was a free oil change.Let me begin by saying that my service to this point had been impeccable with 3 separate Infiniti dealerships.However, a very short time after I had my service done which included new brake pads, my wife and I decided to take a 4 hour road trip and spend time with family. On our way down I had told my wife that the ride was not as smooth as usual and maybe my alignment was off. Two hours into the trip I nearly lost control of the car in the fast lane and had to navigate to the far side of the highway on I-95. It honestly felt like my axle had broken and the entire car was rocking violently. To my surprise I get the car to a service center and they tell me that I am lucky to have not crashed because two of the lugs had fallen off and a third was almost off. They also found two more that that were not to specs on a different tire. This could’ve easily been tragic and my girls would be without both parents. Plus we lost the entire 1st day of a planned 3 day trip. This is something that should never happened and no one else have touched my car. Honestly, I did not expect much from the dealership but this seemed in comparison very underwhelming after years of great service.
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July 2023 by Patricia Pearson
Purchased my second QX60 here. Love the vehicle. My experience at Atlantic Infiniti was positive from beginning to finish. Everyone involved in the process was knowledgeable and extremely helpful.
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July 2023 by Hercules Mays
Superb service and they made my buying experience wonderful! I didn't have to wait for customer service and their entire staff made me feel welcome from the start. They were upfront on everything in the process and allowed me to do my own financing with my bank. Thank you Brandon for keeping me aware of everything during my purchase and being patient with my arrival due to a schduled appointment that delayed my expected time to pick up my vehicle. If you are in the market for a great vehicle and five star service, I recommend him!
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July 2023 by Crystal Harrity
My sales agent Clarence Joyner is the best! He is a true blessing. He was very kind, helpful, knowledgeable, courteous, prompt, supportive, and professional. I truly appreciate all his help with purchasing a 2018 Hyundai Santa Fe Sport!Alex in financing was excellent, kind, and very clear in his explaining when I had to do my paperwork.You are in great hands with them both. I highly recommend!!!!I love Atlantic Infiniti.
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July 2023 by China Sams
My experience with Yancy was more than exceptional. I was so pleased with the way he explained everything. He explained everything I needed he made feel that he had my best intrest when it came to servicing my car.I will forever be a customer here while you wait they make sure you are comfortable and they keep yo informed every step of the way.
