August 2022 by Neil W.
I would never call this company again. I had an HP Color Laser Printer that was jamming. A woman named Patsy at the office indicated that they routinely fix this problem and advised that I would not be charged for an estimate unless they could repair the problem. They never provided an estimate at all. The service man thought the problem was a sensor and was supposed to check the price when he returned to the office. I had to call the office about two days later and was told they could not repair the printer. 1.5 months later, I received a bill for $145 less $100 discount. When I called to straighten out the problem, I was personally insulted and called a liar. The invoice indicated that I decided to buy a new printer. This is not accurate, I did not buy a new printer until they told me they could not repair it. I hope to find a more honest, reliable, and professional company next time I need a repair.
