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June 2025 by Nicholas Linney
This location is always very helpful. I have had an easy experience using their climate controlled storage.
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June 2025 by rose baughman
Joe at Normandy and 295 is amazingly helpful and understanding! Great customer service!
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May 2025 by Corey Taylor
Very pleasant and knowledgeable. Caring and truthful.
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July 2024 by Karla D.
Lots of space and clean. My only complaint would be that they only have one cart that's shared between multiple buildings, so it is a pain to carry things while needing to go through 4 heavy weighted doors. It's kind of impossible to do if alone.
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July 2024 by Casey Irizarry
Laz did a great job. I recommend him.
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June 2024 by Bobbi Ruth
Laz was a amazing. He did exactly what I needed and got me into the unit I needed fast quick and cheaper than anywhere else..
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June 2024 by Gabriel Cepeda
Mr Lazaro was helpful and informative and help us get what we needed. He made us feel confident and gave us helpful tips. Gracias Amigo
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May 2024 by Ann Williams
Peter,laz, bubba, were awesome great guys hard workers
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May 2024 by Dora Escobar
Thanks Lazaro was a helping me a lot Im very happy with the service that him provide me.
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March 2024 by Charlene Anderson McCall
This place seemed okay on the first day. I rented a 10x8 on my second day back in Florida it was a deal that for 123.00 a month I would get some free stuff a moisture wicker and also mattress cover. The very next my payment was due on the 12th and I didn't get paid until the 18th. Sincey payment was late I of course inccured a late few. But what happened the next month is what started it all to go down hill
Because I was late the month before I lost my special deal so now my payment was 163.00. That's a$30 difference and I was barely making it I had only been in town 2 months and still living in a hotel. So this was not taken very well. Well as it inevitable I did get a month behind, but when I went to pay the month I was behind. Peter the owner wanted both payments also late fees for the behind month totaling 398.00. I was flooded he would do the month I was behind. I was lucky to have a good job finally and was able. But all I could think about was the people who had to choose between rent and a storage unit or a car payment or a storage unit. I don't suggest using this facility because he won't take one late payment at a time. In this economy he is just being a thief taking people's personal possessions for an auction.
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March 2024 by mc aldridge
If I could I would not give a star at all or give negative stars. Today is Friday February 26th. The gentleman that was going to help us is way too cocky, and rude. He also wears to much make up. If there is no smoking on your property then put signs up. My nephew sent me up there. But now I will let him know what happened and he and his friends will remove their items from here. Ty for the non help.
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June 2023 by Holly Gay
A lil on the pricey side for storage units but the office people are nice and friendly
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May 2023 by Sherry Jean
Always so pleasant, even during COVID. Crystal has always been very professional but friendly to us. Even when I was sick, she showed compassion to me and I really appreciated it. The facility has always been kept clean and always willing assist. Will miss you Crystal. Thanks for everything!!
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February 2023 by Joselene Fisher
This facility appeared to truly be a decent storage facility for the price AND access. We rented our 10x15unit on Thursday, accessed the unit (which you have to go through several closed doors to even get to) and could not get into it on Saturday. We drove 4 hours and loaded our 26’ truck and drove back expecting to get into our unit. To our surprise we couldn’t get into the gate (after accessing it on Thursday). We couldn’t turn around, they should at least have a way for trucks to get in and out. You also have to use your code to get in and out of the gate. Had to drop our car dolly to even get out of the parking lot. So after multiple attempts we couldn’t even get into them gate. You can’t even wait for anyone. Don’t worry about calling their little customer service line because you will not get any help on Sunday - regardless of what their website states. When we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn’t access the unit. They weren’t interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. We watched other people access the gate while we were getting our 26’ out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 6:15 on Tuesday. Ultimately had to go find another storage unit. Go to cube smart - anywhere but this specific location.
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February 2023 by Joselene F.
This facility appeared to truly be a decent storage facility for the price AND access. We rented our 10x15 unit on Thursday and could not get into on Saturday. We drive 4 hours and loaded our 26' truck and drive back expecting to get into our unit. To our surprise we couldn't get into the gate (after accessing it on Thursday). We couldn't turn around. Had to drop our car dolly to even get out of the parking lot. After multiple attempts we couldn't even get into them gate. You can't even wait for anyone. Don't worry about calling their little customer service line because you will not get any help on Sunday. And when we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn't access the unit. They weren't interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. Or at least accommodate the cost with a month- after all it is their malfunction. We watched other people access the gate while we were getting our 26' out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 10:15 Wednesday. Ultimately had to go find another storage unit. They do have a gate surrounding the location that is electric.Update: the DM did finally return our call (Friday) after my review and we provided more information. After a few "explanations" from her - the resolution is to refund the amount spent for the unit rented. And to take my review down.... I won't take my review down because the facts are the facts and I'd still recommend anyone to go elsewhere based on our experience - which must have been isolated according to her.
