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June 2023 by Holly Gay
A lil on the pricey side for storage units but the office people are nice and friendly
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May 2023 by Sherry Jean
Always so pleasant, even during COVID. Crystal has always been very professional but friendly to us. Even when I was sick, she showed compassion to me and I really appreciated it. The facility has always been kept clean and always willing assist. Will miss you Crystal. Thanks for everything!!
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February 2023 by Joselene Fisher
This facility appeared to truly be a decent storage facility for the price AND access. We rented our 10x15unit on Thursday, accessed the unit (which you have to go through several closed doors to even get to) and could not get into it on Saturday. We drove 4 hours and loaded our 26’ truck and drove back expecting to get into our unit. To our surprise we couldn’t get into the gate (after accessing it on Thursday). We couldn’t turn around, they should at least have a way for trucks to get in and out. You also have to use your code to get in and out of the gate. Had to drop our car dolly to even get out of the parking lot. So after multiple attempts we couldn’t even get into them gate. You can’t even wait for anyone. Don’t worry about calling their little customer service line because you will not get any help on Sunday - regardless of what their website states. When we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn’t access the unit. They weren’t interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. We watched other people access the gate while we were getting our 26’ out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 6:15 on Tuesday. Ultimately had to go find another storage unit. Go to cube smart - anywhere but this specific location.
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February 2023 by Joselene F.
This facility appeared to truly be a decent storage facility for the price AND access. We rented our 10x15 unit on Thursday and could not get into on Saturday. We drive 4 hours and loaded our 26' truck and drive back expecting to get into our unit. To our surprise we couldn't get into the gate (after accessing it on Thursday). We couldn't turn around. Had to drop our car dolly to even get out of the parking lot. After multiple attempts we couldn't even get into them gate. You can't even wait for anyone. Don't worry about calling their little customer service line because you will not get any help on Sunday. And when we came back Monday the gentleman acted like it was not an inconvenience or an issue that we couldn't access the unit. They weren't interested in accommodations by any means - we just wanted them to pay for the extra 2 days we had to pay for our truck Rental because their system malfunctioned. Or at least accommodate the cost with a month- after all it is their malfunction. We watched other people access the gate while we were getting our 26' out of the way. As a custom service professional- this is just ridiculous. You should be more than accommodating when your system is the problem. When we did come back on Monday the guy told us they would have to check with the district manager and neither the district manager nor anyone from the call center has returned our call as of 10:15 Wednesday. Ultimately had to go find another storage unit. They do have a gate surrounding the location that is electric.Update: the DM did finally return our call (Friday) after my review and we provided more information. After a few "explanations" from her - the resolution is to refund the amount spent for the unit rented. And to take my review down.... I won't take my review down because the facts are the facts and I'd still recommend anyone to go elsewhere based on our experience - which must have been isolated according to her.
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January 2023 by Dana Robinson
Where do I start.We were looking for several storage units in a short amount of time. I reached out with no answer but surprisingly within minutes received a phone call back which was impressive.I explained our situation. The staff was amazing!!!!!!!!!!! They where Patient and willing to work with us. They showed us several units and offered options to chose from.They created a plan that would accommodate us and save us money. With everything going on , storing our things was made easy and stress free!!!!!Thanks again!!!!!
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October 2022 by Holly Hudgins
I thank you your company for the best storages.
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July 2022 by Colleen Engle
I recently got the 3 month special and was not advised that I had to buy their package of damp rid, flash light, mattress cover, and their lock. It was a shock being as they did not inform me that they were not included in the 3 month special. I feel it is a rip off if you ask me.
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June 2022 by Jorge Bulnes
Great people here they work with you and a well run storage facility.
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April 2022 by Scottie Watson
I met the Atlantic Self Storage team at the Jumbo Shrimp game and Deb and her team were amazing. If that’s who you have as the face of the company, you’ve got one heck of a company. If I ever need storage I am storing it there. Thank you all for the fun times!
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December 2021 by Corey Metzger (Corey Dogg)
Nice staff
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November 2021 by Larissa Pahl
John at Atlantic Self Storage 7020 Normandy was absolutely amazing. He helped me out tremendously after uhaul screwed me over on a storage shed. He showed me available units and helped me decide the best for for me. I would highly recommend this location to anyone needing storage. John is the best manager and I will definitely be back for any future storage needs.
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September 2021 by Sean Croke
John is spectacular. He walked us around the whole property to look at different units to fit our needs. He is very personable and I feel extremely comfortable with him in the front office looking over the property and our belongings.
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June 2021 by Shekinah vlogs
Awesome manager and excellent services ☺️
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June 2021 by Larissa Winstead
John at Atlantic Self Storage 7020 Normandy was absolutely amazing. He helped me out tremendously after uhaul screwed me over on a storage shed. He showed me available units and helped me decide the best for for me. I would highly recommend this location to anyone needing storage. John is the best manager and I will definitely be back for any future storage needs.
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June 2021 by Kia Daniels
John was a huge help in finding the right storage unit for me and saved me a ton of money! He has a great personality, is a major people's person, and not only did he help me but he provided great service to the other customers throughout our visit. I'd recommend anybody looking for a great deal and awesome customer service to head over there and ask for John!
