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September 2024 by Basil Iuliano
Lost phone. Upgraded to new phone. Kara was Awesome.
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September 2024 by Weslie Schmitz
I was not happy about the fact that we had to start all over again and leave our Up Next after we’ve had it for years just so I could trade in my phone and we had already done so and then was told that we didn’t qualify after we paid the money and everything so we had to start all over again
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August 2024 by Andrew Mcglocking
Staff was excellent!
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August 2024 by Jerry Weatherly
Representatives were very friendly and helpful.
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July 2024 by John
Jon fixed us up!! Thank you Jon!
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June 2024 by Felix Cordeiro
very attentive and professional
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June 2024 by Desiree Messer
Super nice people, I was helped as soon as we walked in and super quickly!
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June 2024 by Virginia Messer
Walked in and the wonderful ladies were able to immediately help me reactivate my daughters e-sim! Very professional and helpful, would definitely go back!
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June 2024 by Sabrina Simmons
DJ is an idiot. He was very loud with me. I told him about the promotion I had prior to changes of my bill and argued with me that PROMO2 was the name of my watch. Y’all I have never ever thought. I said No that’s the promotion. He has promo 1 and I have promo2, the name of my watch is Apple SE. everyone was looking at us because he was so loud. I was so embarrassed that I walked out. It sucks that I have such bad luck every where I go.
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March 2024 by Rob Young
Walked in because my phone was locked. (Password was lost) They basically said "can't help you at all". Even though I pay for the phone every month. The guy didn't even care. No suggestions or nothing, just keep paying your bill.
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March 2024 by Shonny D
Absolutely amazing experience, customer service and in record time. Issues resolved within 5 mins, professional and friendly representative. Would give 10 stars if I could.
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February 2024 by John Padgett
Lots of games being played here by Julie the supposed manager. I asked to use the restroom and she said no, yet her customer just used the restroom before me. She told me to go next door which seems strange considering we were buying a $1,500 phone and the other lady was able to use the restroom. After asking for the managers card and texting her, one of her associates said she was the manager. Wow, incredibly terrible service and a poor way to treat long term customers all around.
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February 2024 by Nan Chambers
Great customer service
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December 2023 by Daniel Moreno
Excellent
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December 2023 by sean lemmons
Pinky Thomasson our IHX, Awesome! She was amazing and if i ever need a new phone she’ll be the one i come too. She stayed with us till the end was very kind, easy to talk too, just an amazing person and very helpful with everything during the process.
