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March 2024 by Rob Young
Walked in because my phone was locked. (Password was lost) They basically said "can't help you at all". Even though I pay for the phone every month. The guy didn't even care. No suggestions or nothing, just keep paying your bill.
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March 2024 by Shonny D
Absolutely amazing experience, customer service and in record time. Issues resolved within 5 mins, professional and friendly representative. Would give 10 stars if I could.
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February 2024 by John Padgett
Lots of games being played here by Julie the supposed manager. I asked to use the restroom and she said no, yet her customer just used the restroom before me. She told me to go next door which seems strange considering we were buying a $1,500 phone and the other lady was able to use the restroom. After asking for the managers card and texting her, one of her associates said she was the manager. Wow, incredibly terrible service and a poor way to treat long term customers all around.
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February 2024 by Nan Chambers
Great customer service
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December 2023 by Daniel Moreno
Excellent
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December 2023 by sean lemmons
Pinky Thomasson our IHX, Awesome! She was amazing and if i ever need a new phone she’ll be the one i come too. She stayed with us till the end was very kind, easy to talk too, just an amazing person and very helpful with everything during the process.
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December 2023 by Layla Casanova
Pinky Thomasson IHX she was so well helped me out so much through my phone plan and got me signed up for a trade in for a new phone!! I can’t appreciate her enough thank you again!! Definitely recommend 10/10!!
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November 2023 by Dylan Wat
Cody and the manager were super friendly and went above and beyond. They didn’t stop helping me with my issue until it was fixed, even though the phone calls they had to make were a pain and were wicked time consuming, I appreciate the help you guys
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October 2023 by Emily Connor
From the moment I walked in until the door was held for me on my way out… Jim certainly knows how to treat people (tootsie included) properly and listen to exactly what they need. First AT&T store that I can honestly say has top notch customer service. Thank you Jim for making this the most seamless purchase of all time! Continue being the true gentleman that you are and know that it does not go unnoticed. Your customer service is on point? ONLY VISIT THIS LOCATION (and ask for Jim of course:))
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October 2023 by Bonnie Evans
We were addressed in a timely matter by Luke who was professional and knowledgeable. He was patient with our questions and then walked us to the door and held it open when we exited the store. Respectful, fine young man.
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October 2023 by Gloria Crowder
Pinky our Expert with AT&T is the Best! She helped me transfer my service from Cricket and helped me enroll my ACP discount to my Account to get my credit monthly ?. I'm so happy about her expertise and great customer service she provided me at my home. Five Star ?????
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October 2023 by Donna Broughman
Pinky, our Expert was very helpful and very knowledgeable about AT&T product and service. We love her and her expertise! Great customer service. ❤️ Thank you Pinky- Donna B
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September 2023 by Angel Nieves
Jon was very helpful. He helped me more than any other location, INCLUDING customer service. AT&T needs more representatives like him. Going above and beyond is what true customer service is, and he is a shining example of that. Thanks Jon.
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September 2023 by Dakota N
Stephanie was really helpful with helping setup a phone plan and home internet with me. The home internet is new to me but she was able to help me figure out what I needed to go with my everyday needs. She was Really sweet and patient, and I’m going to suggest her to everyone that needs any services with AT&T
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September 2023 by Barton Hunter
Julia Coleman (store manage) was very helpful and polite. She tried all should could tell help solve our problem and work with corporate. Problem was not resolved as of this review but it wasn’t for the la k of Julia doing everything should could on behalf of her customer.I would recommend anyone want true customer service to come visi Julia at the south side Jacksonville store. She is truly the best.Thank you Julia
