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February 2025 by alvaro perez-suarez
I thank Miss Andrea, E. es
Venezuelan, by whom I was treated, very competent and excellent treatment, very nice.👍
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February 2025 by Raymond Dominguez
I brought in a defective phone expecting a solution, but what I got instead was a masterclass in avoidance and apathy. The staff couldn't have been less interested if they tried—brushing me off like I was interrupting their break instead of being a paying customer. No effort to help, no accountability, just empty excuses and dismissive shrugs. If this is their idea of customer service, they might as well replace the staff with self-checkout machines. At least those won’t pretend you don’t exist.
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February 2025 by Jess Hollenbaugh
I was locked out of my phone, and I had one last attempt to get back into it. Huge shoutout to Jasmine with Asurion.
Jasmine, you helped me save years of memories for me.
I will never forget your patience, care, and compassion to help. You spent HOURS, one on one with me, trying to figure it out.
Thank you, Jasmine. Sincerely.
And yes, I have my pictures backed up now.😅
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February 2025 by James Ford
Went to the Atlantic Blvd store in Jacksonville FL.
Luke was the person that helped me get away from a problematic carrier. Very professional, outstanding service.
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January 2025 by Andrew Foster
Q is awesome we love the service here
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January 2025 by Matthew Cubo
Really good
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January 2025 by Yaniusky Parra cardenas
Good work with efficiency and promptness, satisfied with it, I would do without their services again.
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January 2025 by Francis Felix Javier
Leilani is truly a superstar and an incredible asset to the AT&T team! From the moment we walked in, she greeted us with a warm and welcoming smile and made us feel like her top priority. I came in to get a new phone, and she guided me through every step of the process with such expertise and patience. She took the time to explain all the options, answered all my questions thoroughly, and made sure I understood everything before moving forward.
What truly stood out was Leilani’s ability to make the entire experience enjoyable—not just for me, but for my whole family. She went out of her way to ensure we were all comfortable and even managed to keep us entertained while working efficiently to get everything set up. Her professionalism, kindness, and positive energy were unmatched, making what could have been a stressful experience absolutely delightful.
Leilani is the kind of person who goes above and beyond to ensure customers leave happy and satisfied. AT&T is incredibly fortunate to have someone as dedicated and talented as her on their team. Thank you, Leilani, for your exceptional service—you truly made our night!
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January 2025 by ladislao ekombe
The representative was courteous and efficient helping me with the reason of the visit.
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January 2025 by L & H Realty
I came in to gain access to into my prepaid phone. I had already visited the River City location in Jacksonville and the person there tried but they weren't able to. When I came to the Regency location someone greeted me immediately it was Todd and he took my phone to the back to the repair person and asked me if I was okay with everything being reset and I stated to him yes once he troubleshooted to figure out how to restart my particular type phone because we didn't know the actual model. Somehow he was able to figure out what the model was and from there he reset it and help me get into my phone and stayed with me until I was able to unlock it using my Gmail accounts. I was then able to add minutes to my phone as well. I truly appreciate all of his help and give him five stars as well as that location and the other team members because they were friendly and seemed helpful as well
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January 2025 by Julio Alberto Travieso
Super good!!
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December 2024 by Jalene Holden
Highly recommend this location and ask for Todd if you want the best service. Seriously, he’s awesome!
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December 2024 by Amarie
Todd has given me the best customer service at AT&T. He was very informative and polite. I will always come here from now on I am so thankful.
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December 2024 by elijah whittaker
Todd is very insightful and he helped us save money and has amazing customer service! He is the only person I trust with our account and I appreciate the customer experience
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December 2024 by Katherine Bailey
AT&T holds you hostage as a customer after you pay Pay off your phone you’re still unable to leave the company
