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March 2025 by Denise Ginn
The stores have great people to help you however the company needs some work. AT&T doesn’t have plans & phones that are a good fit for people that are disabled & on a fixed income nor do they have a good fit for older people on a fixed income. Shame on you AT&T!!!!
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March 2025 by Brenda Watch
The wait at this facility is too long. Need more reps. Maybe schedule classes for those that aren't familiar with their phone operations instead of making everyone else wait. Had to wait for someone to make an AARP payment as well. Y'all doing too much of the wrong things. Ugh
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January 2025 by Andy Sterling
Tanya! Was very helpful, even when the system was giving her problems. She was patient and worked with me to solve my problems.
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November 2024 by Shebnem Bayezit
This store is a third-party retailer. If you want to switch to another carrier and need to pay off your AT&T contract, you have to wait 72 hours. The employees in this store do not inform you of this. Be careful.
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October 2024 by Lauren Taylor
There was only one customer service rep when I visited your store on 103rd St. in Jacksonville, Florida, on 09/30/24. There was a sign in the door, during business hours, which said be back in 10-15 minutes. When you take your 30 minute lunch time to try and get something done at AT&T, oh well, there goes 10-15 minutes of it. There should never be ONLY ONE sales rep in any business, especially not a huge conglomerate like AT&T!
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October 2024 by Casey C Stewart
Thanks Hope for your help.... Your employees are out of control. Trinka has changed my account where I cannot receive 5g+ because I complained about her. Hope you're refusing to help me. After I call At&t and they figure out what you've let happen here .... I will ask for both of you to fired.
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September 2024 by Aquarius Slappey
There 3 or 4 associates maybe on any day ,there always preoccupied with unnecessary issues. you come in the store 1 maybe on there phone,the other one plays music on Bluetooth professional must be implemented, dress code,attitudes leave at home your not the CE0,your just an employee.
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September 2024 by Lashawn Perry
No Internet for three days now and no tech support and the technician never showed will try to get a different service second time this has happened
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July 2024 by Mechanic Jacksonville
I recommend that you look for Julie, she can understand you and also speaks Spanish, excellent service.
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June 2024 by Louie Smith
Service sucks and they do not know what they are talking about.
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June 2024 by Brownsolid87
Went in the other day to pay a phone bill in advance and got attitude from two uneducated ????ratchets ?? probably from Moncrief Village ? nowadays its the worst people usually hired for customer service and its uncalled for they already in AC barely doing anything the least they can do is service customers better its not my fault you got a middle school education or less ??♂️ start with a Dr.Seus book ? Mf ?
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June 2024 by Tyler Van Pelt
Thanks for the internet and phone mount for the car
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May 2024 by Aracelys Caro
The Manager Calvin is very professional and very nice, He gave me a good deal. I recommend this place.
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May 2024 by Vicenta Greene
A good place with good answers and a good employee willing to solve your requests
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April 2024 by Jo Burgs
Store rep are ready to help you with your needs.
