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February 2024 by Andrew Francisco
Zero star rating. Worst Rental Car Location and Service. They did not have the car I reserved and tried to rent me an Electric Car that was not charged and had a 6% battery. Lady then proceeded to run my License through some fake machine and say she couldn't rent to me anyway. I have never seen a small machine check driving records. Looks like a scam machine. I checked my Driving Records online, and everything is good. I prepaid my rental, so she was trying to scam me and take the money because it was past the time to cancel. I was able to change my reservation and rent from another Avis/Budget Rental Car at the Airport through my Budget App. Do not rent from here!
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February 2024 by Devyn Seitz
Won't ever use Avis again. Nothing but a hassle. First it was an issue that my card had a different last name ( just had my name changed and haven't gotten the new card) than my ID. Never had this issue anywhere else. Then my ID was an issue because it has scratches, so I'm suppose to replace my ID after it gets any scratch.I will forever use hertz, much less headache to pick up and return.
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October 2023 by J A
Best rental and return experience.I have been using this location for the last three years to pick up and drop off vehicles. Best staff and manager is exceptional.Will ALWAYS go here if cars are available!
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October 2023 by Jacob Israel
I rented a few times with them using my debit card the last time I went about a year ago the lady was rude and she said I can't use a my debit card I have to use a credit card but the fact that I already have a history over there with no issues you think I'll be able to use it plus I didn't like the attitude of the lady she has some type of accent which is okay but she just had an attitude problem
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August 2023 by Jam M
Great rental place. They will always take care of our car needs while traveling
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August 2023 by Derek “Warp speed”
I have rented at this location for over 10 years now and Kay is the best I’ve ever had help me run my business. I rent a lot of cars from Avis all over Florida. Thank you Avis
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July 2023 by Mohammed Elwir
Big thumbs up ?. Amazing customer service and friendly staff. Kay was personable and friendly , keep up with the great work.
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July 2023 by google user
I recently had the pleasure of meeting Kay, and it was an unforgettable experience from the moment I arrived, Kay went above and beyond to ensure my gratification.The factor that contributed to me acknowledging Kay’s impressive, professional customer service skills was her patience, and ability to multitask by assisting numerous customers walking in as well as assisting me with my issue. Words cannot truly express the exceptional service I received.I highly recommend this location!!NM
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July 2023 by S.A. W
HORRIBLE! HORRIBLE! HORRIBLE! This is a franchised location and the owner's customer service is disgusting. She gave me a rental that was not clean, so I upgraded to an intermediate suv to find out that she didn't have any at her location and she refused to upgrade me to a standard suv as a courtesy because it was July 4th weekend (her words not mine). Long story short she didn't get my business and she will never in the future. This location will close down soon thank God! ?
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June 2023 by Jenice B.
zero stars.... I reserved a car online a week ago. When I arrived to the location on Baymeadows mrs no personality, rude, lady told me she had no cars. I asked when , why and how??? All the questions I had. She said well I can take your number and call when a car is returned mind you I had a 10am pick up it was 10:15am . Thank God i decided not to wait around because She never called. I went to enterprise where I received a clean car in 30 mins. They will NEVER receive my business in the future.
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June 2023 by Rodrigo Marquez
Poor Front Service and Over charges:I would highly recommend you to look for another better rental car (Enterprise). I spent almost $250 in two days even though the website said $57/day. They charged me fees, over fees, and over fees. The old woman, that looks Mediterranean and named Kithan, not only didn’t allow me to use my major credit card to wave their insurance but had the audacity to say it is “their policy” and that “the auto car market is still in crisis”. They did not give me the car I asked for, and it’s okay, but I still deserve AT LEAST a good service without CORRUPTION from service team.Again, look for another rental car, look at my receipt, and if it helps, a week ago, I rented with Enterprise, and they even waived the age fee because I am only 1 month away from 25.
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May 2023 by kel c
I am very upset with my experience at this location. Upon arrival I spoke with Kay, who informed me that there were NO rentals available. While we were finishing our interaction, another customer came into the site. I walked outside to contact customer service- and that said customer walked out of the site with keys to an SUV. Mind you Kay mentioned that there were NO rentals available. Furthermore, I wish I was notified about there not being any cars on site prior to my reservation pickup time.
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May 2023 by Icon Jax
The woman managing the location was rude and condescending to customers while I waited with my daughter. I wouldn't give her my business.
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April 2023 by Eva L.
Processed quickly within airport (Jacksonville) but then waited over an hour for a car. All customers were highly aggravated though we believed it wasn't the fault of the workers. Finally I walked around to look for the car notes on our paperwork of which there were two! They reluctantly gave us one of those. Are all airport rentals this bad?
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August 2022 by Jonathan Branch
Rented a van for a week to take a trip with the Family. Fantastic service, affordable pricing, good location for anywhere in JAX; probably the MOST pain-free car rental experience this 44 YO has ever had. Props to Joe, he was ready to go and explained everything in plain language. It could not have been easier.
