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December 2023 by AJ Roberts
Victor is an excellent sales person! He works closely with you, listens to your ideas and then suggests great matches for your needs! Victor also keeps you informed of production and delivery dates and always follows up with you!!Charles and the delivery team are professional, skilled and accurate!We could not be more pleased!!Anne Roberts
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December 2023 by William Palmer
My experience was good. I bought my furniture on Dec 17 and they delivered it on Dec. 20, 2023. The delivery men were real good and did a great job setting it up. There is a problem with one of the motors on my couch and they have turned it over to service. I hope that they will be able to fix it soon. But so far I'm happy with them. Bill
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November 2023 by Adam McConnell
I had an exceptional experience at Baer’s furniture. I was in a hurry and looking for a sectional sofa that met several requirements. My sales associate, Wendy Thompson, went over and above to find the perfect sofa and expedited everything to get me out of the door in time. She then spent more time tracking down a matching ottoman for me - after hours to make sure I could get everything delivered on time. The quality of these pieces were so much better than I’d seen at other stores. That and the incredible customer service will ensure that I will be back very soon!
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November 2023 by jim kean
Bear’s has a great selection of furniture to choose from. I went in to buy a small sleep sofa. I was greeted as I entered by Lisa and we had a brief conversation about what I was looking for. After a quick trip up to the second floor and a walk through a large amount of beautiful furniture I was shown just what I was looking for. Fortunately for me a display model was for sale and I bought it.A few days later Bear’s crew delivered the couch to my location. The crew was really friendly, knowledgeable and efficient. Within a few minutes my new couch was in position and ready for use.From beginning to end it was a pleasure to work with everyone at Bear’s.
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November 2023 by Sharon Nystrom
Working with Baer's has been a great experience. Denise was so helpful as we finalized our purchases and followed to be sure our delivery met expectations. Charles and the delivery team was on time and did an excellent job getting everything set up the way we wanted. Very satisfied customers!
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November 2023 by Betty Sorge
Love Baers - excellent selection of fine furniture, and in my mind, reasonably priced. I had shopped previously for the purchased item at a local furniture discount “warehouse”, where the same item was almost twice the price. Anyway, delivery turned out to be terrific - kind and professional gentlemen went out of their way to place the furniture exactly where I wanted it. In summary, my experience couldn’t have been happier.
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October 2023 by E F
Great selection of quality furniture. Huge showroom, even had mattresses for a full one stop shop. Friendly and helpful staff that discussed options with us for 90 minutes, never any pressure to buy.To my surprise, the delivery team were Baer’s employees as well… and they were excellent. In a world of outsourcing many business aspects, it was great to experience a company that cares enough to own the full service experience.A+
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October 2023 by Gladis MC
Amie, was a great sales person to work with . Our family like Bears furniture.Tips, check Turner Furniture before purchasing in Bears Items can be cheaper at Turners that Bears and you will find additional items to the collection.
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August 2023 by Donna Carr
I recently built a new home and worked with Lisa Phelan @ Baer to help furnish several rooms. I highly recommend her as she is an interior designer who considers all aspects of the room when assisting you with your purchases. On more than one occasion, she recommended pieces that I initially declined but later purchased. We probably changed my order at least 4 times and Lisa was patient during the process. I will warn you Baer is addictive. I would often go to make a payment or just to look at the art or fabrics to get ideas and would leave with furniture. They are not the cheapest in town but they have high quality pieces backed by a great guarantee. If you are looking for excellent service, high quality and professional experience- then Baer and Lisa Phelan are for you.
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July 2023 by Noreen Rayner
Since moving to Jacksonville, we have had the good fortune of working with Designer Wendy at Baer's Furniture. Wendy has a keen eye for design. She is talented, diligent, friendly, patient, and has a great sense so humor. She works well with clients exchanging ideas. Importantly, Wendy is conscious of both style and budget. Wendy played a crucial role in helping us select furniture for multiple rooms in our new home, while ensuring our choices fit with our existing pieces and the design of our home. This is the fourth home in Florida we have furnished with Baer's and we highly recommend both Baer's and Wendy.
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July 2023 by Spencer Young
Waited awhile to give a review, because I’m waiting to hear back about a wrong order. But it’s taking forever and they never update you.In January I got a custom couch, it shipped exactly twenty weeks later, even though the sales lady said it would be sixteen. The arms were wrong, so I told them. They said they would contact customer relations and I would hear back in 3-5 days. Never heard back. I called a week later, they said sorry and they’ll get back to me shortly and keep me updated. That hasn’t happened at all. Not a great place to buy furniture. There’s a fairly high chance you’ll pay thousands of dollars and they send you the wrong thing, especially after reading other reviews.Update: They offered to re-make the couch with a reduced delivery time, but due to a tight schedule I asked for a partial refund and they did just that. Took a really long time to have something done, but at least it was resolved. Thank you.
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July 2023 by David Billington
There is no such person as Tommy Bahama. It is a fictitious name. it is only sold by Bear's furniture. If you buy Tommy Bahama furniture, you're buying a fake name. You're paying exuberant prices for somebody that does not exist. It's not like Tommy Hilfiger, who is a real person. You can buy the same furniture from Unclaimed Freight, but you don't have the Tommy Bahama name. If you buy Tommy Bahama furniture, you are super silly
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July 2023 by Thuraia Owais
Worst customer service ever!! If i can give negative 5 stars i really would! Bought two couches and one of them got ripped. I called the warranty department and they said that they’ll give me credit for the one that got ripped because they could not fix it. I put the couches for sale and I was able to sell them and the buyer said they will wait until I get new couches. I went back and I bought two more couches, they came to deliver the couches and the same day I found out that they were going to pick up the old couch which nobody told me that they will pick it up so now I have another couch that’s sitting there by itself that I bought for $4000 and I couldn’t sell.The new couches that we bought have a battery pack. They got delivered without the plugs to plug in the wall to charge them. I called to see if I can get new plugs and the lady that answered kept saying that it’s a power plug and I don’t know what I’m looking for. Eventually she said that she’ll send someone to see if there’s a plug or not. That was four days ago nobody called or anything. My recliner is half of half down bc it’s not charged. I will never step foot in that store again and stay away.
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June 2023 by Ronald Vargas
My wife and I went this past Memorial Day (06/29/2023) and Justin was beyond superb. Justin was very nice and patient. Justin was interested and cared about in finding what kind of furniture we wanted, down to the style, the features, and the colors versus what would be an easy sell. He went above and beyond in searching for the color we desired. The other places we visited, focused on what they had and tried to sell us what they carried rather than what we wanted. This was by far the best furniture shopping experience we’ve ever had. Buyers ask for Justin and shop with confidence.
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May 2023 by Barbara C.
Would be 0 stars if possible! Been waiting almost a year for resolution of an issue with our sofa. Received June 28, 2022 and have had repair people here a few times and cannot fix the issue. Now waiting for a decision on how to resolve this. After spending 7k on a Natuzzi leather sectional I would expect better customer service. All I get is told someone will get back to me over and o Dr but no one ever does! What a disappointment! Do not buy from this company! There are too many other reputable companies around!
