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March 2024 by Wende W.
Great products. A bit expensive sometimes but their fur inure and housewares hold up. Friendly staff will help you design your space at no charge (make an appointment!)
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November 2023 by Monica C.
I didn't know this store exists. I looked in the internet for decor stores and vualá! It was there, we went with a friend and we were in love , really loved the merchandise that is so top notch. The service was attemptive and kind. Is my store to go to fill my eyes with beauty.
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October 2023 by Tricia A.
Great selection for sophisticated home owners. Furniture is over priced but does hold up, so look for a sale.
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September 2023 by Tracy Bazzy
Love shopping with Ballard Designs in Jacksonville online and in the store from my home. Staff is creative and have offered great solutions to my home decor needs that meet my style and budget.
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August 2023 by Cranberry Tracy
Love shopping with Ballard Designs in Jacksonville online and in the store from my home. Staff is creative and have offered great solutions to my home decor needs that meet my style and budget.
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June 2023 by Mark K.
I have shopped at the Ballard Designs in Atlanta, Jacksonville, Chicago, the Outlet in Roswell, GA and many, many purchases online. I can only say positive things about this store. The products are beautiful, high quality, and fairly priced and the customer service is exemplary.
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June 2023 by MJL
Beautiful store and friendly staff!
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May 2023 by MaryFrances C.
This is now my go-to for decorating my home. Beautiful new store with a friendly staff. Young man Hunter assigned me with lamp shades & choosing material for throw pillows. Hunter was very patient & knowledgeable.
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December 2022 by Texas Red
My wife bought a rug from this store. Because it was their display model, they told her she'd have to get it shipped from their warehouse instead. She got a confirmation email a few days later and another email saying the item had shipped and then....nothing. That was over a month ago. She called their customer service center and the woman could do was repeat that it was "in transit" 50 times. She also claimed it had shipped "4th Class" but couldn't seem to get it straight who their shipper is, UPS or USPS. And last I heard only applied to books and material for the blind. Do yourselves a favor folks, if you like the look of Ballard Designs, guess what, Pottery Barn looks exactly like it. They have stores all over the place and their customer service is actually helpful. We furnished our daughter's dorm room with them and no issues at all. There's a reason they're a fixture all over the country and Ballard just has a handful of stores in the South.Note to Ballard Customer Service, please spare me the "we're sorry about your negative experience blah blah blah" and I already know your customer service email. Judging from the other reviews emailing your customer service would just be a waste of time.The only call I'll be making is to my credit card company canceling this payment.
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December 2022 by Juli D
I ordered personalized stockings in the store for Christmas. When I called the store to see where is my order, the lady said that my order was cancelled. It turned out that they printed out the order, but forgot to charge my card. I was never notified, nor via email or a phone call. The lady apologized over the phone, and acted like this was no big deal, but I'm actually very dissapointed. I don't recommend the store. Take your money to Arhaus.
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August 2022 by Michael McDowell
Ordered 4 panels of Adler striped drapes. Cost almost $700. The only positive is the fabric itself is great. Not 1 of the 4 panels were the same length or width even though the packages said 96 inches , making a nightmare to hang. Had to hem each drape to to correct length. What a headache. You need a better supplier, Ballard. Don't order these drapes.
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July 2022 by Kourtney Robinson
I purchased some curtains for my kitchen. The total was $215 just for ONE panel. They were the incorrect length. I sent them back. While they were in the process of being returned, I ordered the correct length and bought two of them for almost $500. The charged me over FORTY dollars just to send the one panel back. Absolutely insane. I will never in my life order from Ballard Designs, nor recommend them to anyone that I come in contact with. And you can best believe that I will be sharing my experience with anyone that asks.
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April 2022 by Corgimom
Not friendly sales staff. It may depend who is working, but we did not have a good experience in store or speaking to a sales associate over the phone.
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January 2022 by Kimberly Mabus
My friend and I drove 3 hours to this store. I was greeted by an older man asking us If we’re shoplifting, he was so unprofessional. I will never go back to this store anymore; train your staff better.
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December 2021 by alice wilson
Every time I visit this store I receive outstanding customer service. The employees go out of there way to help. They make shopping there very fun, and they are attentive to your needs. Julio, Katrina, Ann, and Kathy have all made my shopping experience outstanding.The store is full of beautiful high quality furnishings. I am very pleased with everything I have purchased in this store. Returning and exchanging is made very simple as well. I highly recommend this store for all household decor.I purchased two beautiful Winslet chests for oversized bedside tables. It took several months for them to come in, but they were worth the wait. They are beautiful. Unfortunately, two of the drawers in one of the chests did not function properly, and would not close without lots of effort. When I contacted the store manager, Julio, he immediately responded to my concerns. He personally delivered a new chest to me, and made sure all the drawers were operating perfectly. This was not during his work day. The chests are large and heavy. He carried them up the double stairs to our condo by himself. This personalized service is definitely above and beyond any kind of service I have ever experienced with a retail business. I am very pleased with the chests, and will continue to shop at Ballards for it's fine quality products and excellent customer service.
