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February 2024 by Teresa. Wells
Free first visit which sounded good, but vet was overscheduled, Vet was nice, but the appt ended abruptly. Was still ok about it until it took them way too long to transfer an antibiotic Rx for my dog's ear infection to Chewy. Would gladly have bought it at Banfield, but the price was at least double and I couldn't afford to do that. Poor baby was in pain for extra days :(
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February 2024 by Amber Fountain
These people don't care about you or your animals they just want money my cat is dying and they refuse to help me they should be shut down and not be allowed to even go NEAR any animals they are POS people who only care about money
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February 2024 by Ty Ty Silverman
Very friendly and takes good care of my fur baby
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January 2024 by Jamie clausell
Dinero feels better he has congestion
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December 2023 by Vicky and Snickers Anderson
I used Banfield for 14 years until Snickers developed heart failure which they deferred to a Vet cardiologist. I traveled and Banfield was everywhere but Vermont. He always got great care and only once did he chew out the Vet in Washington for hurting him. She kept apologizing to him. It was funny yet not.
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November 2023 by Andrea Westberry (Annie)
Great vet,
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September 2023 by Sean “Superman”
They was very nice and very helpful staff
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August 2023 by Jazmine S.
I went in to have my puppy checked out. My pup had hit a growth spurt and wasn't up the their weight standards(which we were working on already). He is a chocolate lab and is in the 40% of labs who do not carry the obesity gene. He is also not an English lab he is American lab which are more slender and lanky compared to the English who are more boxy and "fat". We had a in office visit where we sat with our puppy due to anxiety about other visits where they have treated our dogs poorly at another location. The vet tech sat outside the door in listening range and told the doctor she was concerned about our puppy and had beliefs we are abusing and starving our pup. When they had him on the exam table and did their exam they put my dog in a choke hold to keep him still and slapped his side so hard he started coughing. I understand the pats I do them quite frequently as a sign of affection but never EVER as hard as they did. Now here's the worst part in my eyes I can look over everything else but taking him off the exam table BY HIS COLLAR!!!!They had him hanging by his neck freaking out. If they do this to dogs while we are in the room imagine how they treat them while we aren't there. They refused to answer the questions we asked about his weight and the concerns we have about him. They told us to throw away our current dog food to buy their dog food which our dogs refuse to eat and is more expensive than what we buy currently. We most definitely got a second opinion from another vet to be told he was perfectly healthy and answered all of our questions perfectly. Will not be going back ever.
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August 2023 by Anna LeBar
I made an appointment on line for my two cats to get their rabies shots. I then confirmed that with a call to this location. She said I was confirmed for the two cats with the doctor at 8am on my scheduled date. I went there at 8am, was checked in and my cats were weighed. I then sat down and waited. After twenty minutes a girl came out and said she was ready for my cats, she then looked at her file and said I was put down as a drop off. I told her that was not correct. I told her I needed to get in and out as quickly as I could as I had left my sick spouse at home alone. She said the doctor is in surgery now, anyway. I told them to cancel and that I would go to my regular vet. I only went here because they offered one free doctor visit of $62 with the first time customer coupon on their website which meant I could save that fee on the second cat even though I brought them together they still charge for each one separately. I would rather pay him and not have to deal with this again. I wouldn't take a dead animal here is that's the way they handle business.
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July 2023 by Kimberly Ortiz
Let me start with how upsetting losing a dog is! My moms dog/ family dog that we had for 15 years was recently put down by banfield pet hospital due to health issues. My mother had purchased the wellness plan and was paying monthly in order for our dog to get his vaccinations or whatever else he needed. He was put down on Saturday so my mom called to cancel the plan since clearly the dog has passed away. They charged my mother 280.00 to cancel. They said it was a contract even though we had to deal with the expense of putting the dog down! On top of that. They charged my mother 20 dollars for a hand painted paw print and a piece of his fur that she rec on a post card. My mom thought she was getting something on cement. All the expense, on top of the emotional pain my family has been through with losing our family dog was too much on my mother.
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July 2023 by Farah Pope
I witnessed the doctor being very disrespectful and unprofessional to the staff. I walked up and the first person addressed me. The second person came, almost immediately by the doctor. The first person attempted to address the doc about me, the doc turned the the second person and said "this is the dog we just spoke about. Why is she trying to have a conversation with me when I had the conversation with you. I have the conversation with you and you're supposed to have that conversation with her. Why is she trying to have that conversation with me?" That wasn't verbatim, but it definitely was the scope of the minute tyrant. It made me feel uncomfortable and felt bad for the employees. I wasn't the only customer there either.
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July 2023 by Victoria Hammock
They took such good care of our sweet little boy. We really love Dr. Jamie!
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June 2023 by Amber Mathis
They took in my furry friend and made him feel better. Gave me all the detailed information I needed to know and which options would be our best! Very thankful for them ! They were definitely there when other emergency vets denied us
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June 2023 by Melissa Hughes
Words can not express my joy with this staff and especially Dr. Jamie! We have been taking our other dog here regularly for 6yrs but recently adopted a new older boy with some anxiety issues when it comes to vet visits. They were SO kind, compassionate and never gave up on giving Bohdi the care he needed.
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May 2023 by Loveislife h
If u haven’t been here recently , please do yourself a favor and find another vet for ur pet. This place aint it