-
February 2024 by Adrianna Stewart
My partner and I recently moved here from out of state; from the very beginning, during the application process, (Brittany and Allison) made it very easy for us, from the walk thru, getting all required information to move in and Even now, while settling in, they have really made us feel welcome! The ladies in the office are super sweet and friendly! Allison had been wonderful, any questions or inquiries I've brought to her, she's gotten back to me almost immediately!So far, there have been two very minor things that required maintnence- I noticed right away Our dryer timer was not working, I reported it to the office and it was fixed the next morning! Yesterday on my way out for the day, I stopped in to notify the office that our balcony power outlet may have burned out, this was maybe around noon? By the time I got home from the store it had already been fixed! WOW! Talk about urgent matters!Additionally, They utilize their social media to give updates to residents, future residents, interacting with the community itself. There is a monthly newsletter and calendar showing all the fun events planned, from holiday parties, sip and paints, and, they have free breakfasts on certain days! They host local food trucks each week and do fun contests and giveaways.Last month I was the winner of their "date night" giveaway which was a basket filled with pasta, charcuterie, chocolates & a bottle of wine! (Pictured) it's safe to say, We are very happy with our move and we look forward to the months ahead living here. Thank you Banyan Bay for making our big move an easy and comfortable transition!
-
February 2024 by Kacey Moore
I’ve lived here for a year now and Banyan Bay has been great. Overall very accommodating. The leasing office is super helpful and maintenance is done as soon as a request is submitted. My roommate and I renewed our lease back in December because we love it here!
-
February 2024 by Julianna Zegarelli
Only positive things to say. Everyone in the office is super friendly and helpful!
-
February 2024 by Jake Rozelle
By Far the best apartment I have lived in, the community is very well upkept, the office and maintenance staff are always quick to fix any issues going on! Very Safe Community and pet friendly environment!!
-
January 2024 by Windie mouna
Banyan bay is a family and pet friendly place. The staff is great they help you with everything. everything is clean and very nice also my dogs love the dog park that is included here. My daughter and I love the amazon hub so much and the pool and hot tub would definitely recommend to a friend to live here
-
January 2024 by PetCoachApril
I went through a divorce and had to temporarily move into an apartment. I was anxious about this as I hadn't lived on my own in over 20 years and I'm a disabled woman. However, the staff here all made me feel so welcomed, and they were amazing at taking care of the small details and being helpful in any way they could be. I have loved all the amenities here so much, and everything was accessible to me as a power wheelchair user which was fantastic. I've made a lot of friends and truly enjoyed this experience living here while I took time to get my personal life back in order. I will always remember this year with fondness and gratitude. Thank you everyone at Banyan Bay.
-
January 2024 by Case-Brandon Barber
Never met a more warm-hearted, courteous, & welcoming group of leasing agents, in both professional and personal setting! The maintenance crew is so hard-working, admirable and accommodates to any and all requests no matter how difficult. Overall heavenly place to live with countless amenities! Would genuinely recommend anyone to live here.
-
January 2024 by Nina Vallecillo
Beautiful place and clean nice staff! communication could improve.
-
January 2024 by Michael Masciale
Avoid Banyan Bay at all costs. Let me start off by saying there are gunshots very frequently, a shooting of a minor during my time in the complex, burglary's resulting in personal items spread across the parking lot, and police cars on site 24/7. I have personally witnessed arrests on site over a dozen times. My car was vandalized on multiple occasions and broken into resulting in personal items stolen from my vehicle. It is simply an extremely unsafe place to live. The gates in and out of the community never work. Banyan Bay has the worst and most disrespectful management I have ever dealt with. First they ignored my 5 requests to service my AC, and then on the day I moved out they decided to replace it at the benefit of the next resident. In addition, the resident below me smoked a pack of cigarettes once a day which caused my entire apartment to be engulfed in cigarette smoke and smell. Management once again refused to take any action and I was forced to keep my sliding door shut throughout my duration of the lease, not being able to get any fresh air in the apartment. In the bylaws of the apartment complex, it reads that german shepherds are not allowed. Although they seem to have no problem closing their eyes to it when one of their employees has 2 vicious german sheperds that have not only attacked my dog but several others in the community and REFUSED to take any action. They declined my doctor signed emotional support animal documentation several times until I had to remind the staff of the laws in the state of Florida. Lastly, even though this horrible review could go on forever, they have recently sent me to collections without any discussion on the issue. Prior to move out, I was told I was going to be reached out regarding a move out inspection. Without any consent or heads up, they entered my apartment to perform the inspection when I was at work. They didn’t give me any warning about the condition of the apartment or that the carpet needed to be steam cleaned. They promised me LVP flooring when I was signing the lease however when I moved in, I was provided white carpet which is impossible to maintain in perfect condition throughout a year lease. They decided to take my $200 security deposit, and then charge me an additional $766 to replace the carpet that was in normal wear and tear condition. I have reached out to them many times to try to figure out a solution to avoid collections however they have ignored me every time. Considering I paid my rent a week early every single month and never caused an issue in the complex I am baffled as to why they would treat one of their residents like this. It is the worst experience I have ever had with a management company and I could not recommend them less. For you and your families safety, please avoid this complex.
-
December 2023 by Darren Johnston
Amazing staff, awesome amenities, and a great community to be a part of!
-
November 2023 by Kayla Alexander
My parents toured the apartment for me while I was still living in another state. Alex was extremely helpful and showed my parents a unit for us and allowed for my parents to send a video of the unit. We moved in and had everything ready for us. Our ring doorbell makes me feel extremely safe since where I came from was unsafe!! Our apartment is super clean, extremely spacious and the perfect apartment we were looking for. We are located in the best area with Walmart next to us and being 8 minutes from the beach. From being in a sticky situation to this, I feel like we won the lottery. Couldn’t be happier :)
-
October 2023 by Tammy Heathouse
I am a current resident there and I have been happy. I’ve been living there for two years. I live at the front the kids they go to the bus stop have been harassing me at the front for the past three months. Nothing has been done I have complained taken videos at the front for the past three months and complain to the office. Nothing has been done Well this past week. The kids said they were going to do something to my car and they did they put a dent in my top of my trunk of my car. I asked the office if I could be moved they told me no I had to wait until my lease was up in February. You would think that somebody that pays the rent every month would be able to be moved no I have to wait so I will be moving. This is ridiculous. This is no way to treat a resident and I would not advise anyone to move here. also, if I don’t get my deposit back, I will be suing the property. I have documented every time I have contacted them about the issues.I have photos,videos,and photos of my car and witnesses that saw my car the night before and the morning after
-
October 2023 by Naomi Kouri
I’ve been living here for almost a year and it’s great! The amenities are nice, the management company is attentive and organized, and maintenance is quick and effective. Super happy here!Update: Banyan Bay sucks as an apartment complex. They charged us $1500 for normal wear and tear carpet replacement upon move out. I’ve never been charged to have replacement carpets put in at any apartment complex and I’ve been renting in Jacksonville for over 20. years.
-
October 2023 by Remel Murphy
Living at Banyan Bay Apartments have been absolutely great. The community itself is very quiet and peaceful. I highly recommend this community. All of the staff starting with the property manager Jessica, the office staff and also the maintenance guys are extremely nice and welcoming. They do what they say they are going to do. If you’re moving to the Neptune Beach or the Jacksonville area please check this community out. I appreciate you all and I will certainly miss you guys!!!
-
August 2023 by Амин Мамедов
The apartments are good, but the price is above average. However, here take care of their tenants. Everything I asked was done immediately or in the near future, whether it was a breakdown of the air conditioner or something else. nice pool area, they are watching it and trying to always keep it clean and tidy. For example, the sun loungers were recently changed despite the fact that they were intact. I also want to mention the manager Alex, who is very sensitive and caring. When I arrived for the first time, I immediately explained that I needed the apartments right now and she completed all the documents and made all the checks that are required within an hour, unlike the other five apartments that I looked at before where I was told about 2-3 days of verification . In general, all managers do their job well and do not get their money in vain. In general, I recommend.