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December 2023 by irma k mollenhoff
Just awful
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September 2023 by Dr. Austin Glennon
Consistently the worst bank branch I have ever been to. I drive miles out of my way to avoid this place and every time I stop by for a matter of convenience I regret.The manager here must be terrible. Always under staffed with lower quality people working than the beach branch.
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August 2023 by Frank Moreno
Was at lunch break and needed to get money out so I needed to go inside cause my card was compromised, spent 20 minutes in there and had to walk out cause there was only 1 TELLER doing the line and drive thru, couldn't even eat lunch, do better cause this is ridiculous
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July 2023 by Alexandra Aldrich
been at this bank since it was BBVA stopped into this location needing to open an additional business account. Long story short I stopped into this location twice requesting services. Both times months apart she tells me first no, then it's going to be 45 minutes for her to open my account and makes it sound like it's a giant inconvenience to her and finally she doesn't want to do it. Then she told me that I needed to go to another pnc bank because she can't do it because they don't have a bank manager to open a business account after months... So I did, I went to Chase Bank and opened all the business accounts that I needed. terrible customer service. waste of time and energy working with these people.
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February 2023 by Kevin James
Horrible experiences at this PNC. Drove a hour for a debit card, they somehow printed it for a closed account? Had to drive back again. Horrible wait each time even though there are multiple employees who are not assisting anyone.
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December 2022 by Samuel Talbot
Bailey Adams is amazing! She took the time to review my accounts and made some great suggestions for planning in the future!Ask for her - she ROCKS!!
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July 2022 by anita regler
One star is to much for this location. Costumer service is really bad here. Go to the beach location the employees make you feel welcome and actually care and take care of you.
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May 2021 by Austin Glennon, DC
No one works here..... slowest service and lobby is closed.... they might as well shut down.... we only use the beach location now and are considering changing banks because is the most convenient location but two Friday’s in a row we sat for over 20 minutesNot happy at all
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October 2020 by Sam Robertson
I’ve had a mortgage account with them for approximately 4 years. I was told today that there is a late fee on the account for 179. I asked for when and teller could not let me know what it was for so I asked to speak to another officer there. I sat down to wait and a few minutes later another associate approached me and said that there was no way that this branch could pull up my account and the only way to discuss was to call an 800 #. I called them and was told that every branch has access to the information I needed. Per Laziness and there was nobody else in branch. My business had had a business account for over 40 years. I’ll be closing that account as well as finding another bank to carry my mortgage. The current employees there could care less about their customers and that’s a problem.
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October 2018 by JdmJames
One person in this place knows what they're doing. Try to get p.o.i they said I can't get that information but Orange Park can do it. Please trane these people.
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April 2017 by Kim Madison
Great client experience! Cheryl and the team are awesome!
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April 2017 by Scott Wittosch
Great experience dealing with Cheryl and her team at this branch.
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April 2017 by Piedad I.
Great service!
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February 2017 by Alejandro Barbero
Horrible customer service. Promise call backs but never call back. Documents lost. 1 month into it and still cant open an account.
