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May 2024 by Rance Johnson
Very nice and smooth experience. By far the best experience I've ever had. No pressure and very informative. Made my purchase very easy.
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May 2024 by Kevin Ashman
This was our first time ring shopping (engagement ring). The employees were able to answer all of our questions and provide us with the ring that she wanted. It took about a week for the ring to be ready for pickup. I proposed a couple of weeks later, and she noticed the ring was slightly too big. We took the ring back in to get resized. They quickly took care of that for us, and she had the ring back within a few days.
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May 2024 by Mary Abboud
Always courteous, friendly, happy staff. They always aim to please. Jewelry and prices can’t be beat. Cleaning and repairs, first rate. I am delighted to call Beards my jewelry store. Have been with them for over 35-40 years. My husband and I started shopping at Beards when they were on Hendricks Avenue.
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May 2024 by Zachary Kendrick
Cole and the entire Beard’s team were an absolute pleasure to work with!My partner and I visited on a couple of occasions and they patiently worked with us as we explored engagement rings, eventually finalizing a design that incorporated elements from 4 or 5 rings that they had available.The team absolutely blew us away with the ring they created for our engagement! The kicker? It was done 2-3 weeks before the initial ETA which allowed me to genuinely surprise her on our recent trip out west… and she said yes!To quote my now-fiancé as she looked at the ring on her finger: “Don’t worry babe, I’ll still look at you occasionally…”Thank you, Cole, and the entire Beard’s team for making this proposal perfect beyond my wildest dreams!
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May 2024 by Bradley Taylor
Bought my fiancée’s engagement ring there and wouldn’t change the experience for anything. Brett was incredible to work with, we will always be grateful.
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April 2024 by Paul Lalonde
When I came there I was told we have many of these kinds of diamonds and basically we don't need your business!! That's OK I have taken my business some where else!! Maybe you should have a better sales lady who was not so blunt for you as a sales manger!!
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April 2024 by nicole bush
I’ve been a long time client of Beards & I always appreciate their incredible selection, wealth of knowledge, & friendly staff. Today I went in for a couple different jewelry needs & the associate- Jennifer went above & beyond to help me efficiently handle each individual piece of jewelry. It’s always a pleasant experience, & so I’m very grateful to have such a trustworthy jeweler in our community!
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March 2024 by Michael Cano
Start to finish our experience with Beards as a whole has been wonderful. We worked with a wonderful young lady Kim, to have a custom engagement ring made and she was very helpful and even when I felt like I was being a pain she was beyond polite and went the extra mile to make sure she answered any questions and showed me as many details and options as I was requesting. The communication once we got started was very consistent Kim always got back to me if not right away within 24 hours. Once the ring came in it was even more stunning than we could have imagined! They did an amazing job creating my dream engagement ring! The craftsmanship was incredible and there wasn’t a single flaw. Again Kim and other staff at beards were very helpful in going through a ton of wedding band options with me now that my engagement ring was done to make sure I found the perfect band(s) to complement the engagement ring. We couldn’t be happier with our experience and they have definitely gained life long customers
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March 2024 by Laura Zborowski
I cannot speak more highly of the exceptional customer service I received at Beard's Diamonds. I came to their store with very little knowledge of fine jewelry but a desire to purchase a custom ring for a sentimental reason. I had an idea in mind of the ring style and stone colors, but I was very unfamiliar with the process of designing and ordering a custom ring. The Sales Associate, Kim, informed me that the best course of action would be to find a center stone first so that the rest of the ring could be designed around the exact dimensions of my stone. The next day, I received an email from Kim with photos of six diamonds that I could have brought into the store with a refundable deposit. The day after that, I received an email from the Sales Floor Manager, Brett, with six additional photos.I should mention at this point that I visited four other jewelry stores in Jacksonville prior to stopping by Beard's. I told the Sales Associates at these other jewelry stores the same thing I told Kim at Beard's: "I know nothing about buying fine jewelry, but I would like to buy a ring for a sentimental reason." After taking down my information and having a brief consultation on the style and stones I was interested in, each of these Sales Associates assured me that they were determined to help me craft my custom ring with the uniquely-colored center stone. I never heard back from any of those jewelry stores other than receiving an automated message to fill out a survey on the non-services I received. I was starting to lose hope. The fact that Kim and Brett found me twelve diamond options within 48 hours of meeting me showed that they truly were determined to make dreams come true, and that they took me seriously as a customer when so many other jewelers did not.Once I found my center stone, we got to work with the CAD team to mock up my design. Brett and Kim were kind enough to explain some ring terminology to me as I was uninformed that there were so many different options for a "diamond band" (e.g. pave, prong, channel, cathedral, etc.). They gave me adequate information to make an informed decision without pressuring me into any specific style. After several design iterations, I approved the rings to go into production. I actually ordered two rings - a diamond ring and a Travel Ring. The Travel Ring is the same style but made with cheaper materials as I don't want to risk losing my unique diamond when traveling.I highly suggest working with Beard's Diamonds, especially Kim and Brett, for anyone looking for a custom piece of jewelry. Their customer service is unmatched!
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March 2024 by Caroline Morris
Can’t say enough good things about Beards. Jennifer made my fiancé and I feel so comfortable with every part of the process. It was a zero pressure experience. We did shop around and their price was unbeatable - esp with the service you receive. Would 100% recommend to anyone.
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February 2024 by KEVIN BOYER
OUTSTANDING CUSTOMER SERVICE!! Friendly Staff
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January 2024 by Valerie F.
Our recent experience with Beards Jeweler was excellent. My husband purchased me a new wedding set after 38 years of marriage. The service and quality selection along with the friendly and extremely helpful onsite jewelry repair/service is top notch! The entire experience from start to finish was personalized and professional. The jeweler actually sized my old wedding set at the same time as my new purchase. Had both ready in an hour after we finished lunch. They also offer a lifetime warranty and a trade up option. No more chain jewelers for me in the future, Beards is the way to go for quality and service.
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January 2024 by kaylee long
Mason helped my boyfriend and I while we were looking for engagement rings for the first time. I can’t say enough great things about him. So helpful, kind, and knowledgeable. He did not put any pressure on us, and listened to everything I said. I love this store!
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January 2024 by Judy Crook
Had the pleasure of working with Jennifer on a beautiful diamond ring. She really worked with us to achieve our satisfaction. Kudos to Nathan also for cleaning our other jewelry.
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January 2024 by Nate Hill
Kind staff, beautiful selection. Got my wife’s ring cleaned while here and it looks amazing. Will definitely come back in the future.
