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February 2024 by Jesse Cooney
We came to this Best Buy looking to buy a printer and a cooling fan for my computer tower. The employee couldn’t be bothered to stop playing with his phone to tell me where the fans were located, just waved in a general direction.The printers were not labeled correctly and disorganized. She got frustrated with trying to figure out what price went to which printer and so we left with out buying anything.The only person I saw that seemed to be providing any customer service was the lady at the door and one guy at the washing machines.
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February 2024 by Reed Steele
Bought my Gaming PC from here. The manager and staff were super helpful.
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January 2024 by Mr. Wrong
Recently purchased a Maytag washer dryer combo. I know sales associates do not get paid for sales. They can be more proactive in helping customers who's been waiting for a long period of time (30 mins) to have someone come to ask if we need help. The store was not busy at all. Do better
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January 2024 by Fire Starter
Are a person who has money burning a hole in your pocket and have a problem with impulse buying? This Best Buy is for you! Remember when back in the day when you walked into a BB and you couldn’t walk 50ft without someone asking you if you needed help. Not a problem here. Over the last two months i would have impulsed purchased some air pod max, and an 85 inch tv, but since they are so poorly staffed, I had ample time to rethink my purchase and walk out. Remember, target price matches, so go in, browse leisurely and instead of waiting in that ridiculously long line walk out drive to target and make the purchase. In all fairness , It does look like this Best Buy is on its last legs.
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December 2023 by Sid Mickler
The store itself is awesome, but I placed a phone order 2 hrs ago, drove 1 hour to this location, and they haven't received my order yet, so I have to kill some time so that I don't get too upset!
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December 2023 by Tyler Burgess
Says one hour, than you call their number. It goes to a call center, they answer say it's ready. You drive 8.3 miles to the store, than when you get there they say, "oh they haven't gotten it from the back yet, whenever they do then it will be ready." So your telling me I'm here now not only did they mistake it for being ready, you can't go back and get it while I'm here now? This is insane. Worst customer service ever.
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November 2023 by Susan Milana
Busy on two occasions that I visited. I was greeted, but after waiting for assistance over 10 min, I finally left.On my 3rd visit, I quickly received great service. A very knowledgeable service associate spent 40 min explaining everything I asked about the TV s I was considering, and I purchased a $1,400 65" model.Spent more than intended,but happy I learned enough to make the right decision.I have also bought a number of computers at Best Buy in the past 10 years and really appreciate the Geek Squad service!
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November 2023 by Andrew Joseph
Well that was the worst customer service I have ever experienced at a Best Buy. No one was outwardly rude which is why I didn’t want to leave 1 star but the blatant disregard of our time/experience and not even bagging our items at the end was the cherry on top. It was really waiting for an hour to buy some AirPods that was my favorite part.You can’t train people to care, you either do or don’t and it’s a shame I didn’t feel that today.
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November 2023 by Robert Rudolph
Spent over $100 for an over priced screen protector and case for my new phone. I would have spent more money why I was there but the staff was very rude. From the time we walked in the door the person working made numerous comments about security just load enough for us to hear and followed us around the store as if we were going to steal something. Even went as far to take the products my wife was carrying around from her and took them to customer service to hold until we finished shopping. Finally after rushing us out the store I only purchased 3 items rather than the 7 I wanted and plan on returning them after the way we were treated. Unacceptable Best Buy. We will not be back to their store.
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November 2023 by andy hazelgrove
Got charged 180 to install my subs and amps, had cords with me, told me upon pick up that my amp was dying and needed to replace, My kickers were not working at all. Take it to a buddy of mine. He rips the car apart, and fixes it in 10 min. Fried the new converter I had to buy, and left all my wires messy and didn’t even bother to mount the amp, btw my amp isn’t dead,or on its way out, my kickers are kicking again! You guys don’t know what your doing. Simple as that. #worstbuy
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November 2023 by Tiffany smith
Worst best buy I've ever stepped into! They simply don't care have zero customer service! They should really just close their doors. Purchased a 75" TV and had to drag them item to the front pass SEVERAL employees not one offered to help or apologized for the lack of help in the store! What a shame!
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October 2023 by Danny Wheeler
My wife and I just left this store. During our time at the store the sales associate, Ari was very rude. I have never had an encounter with someone less motivated to sell anything. Everything out of his mouth the first 3 minutes he was with us was with an attitude or mocking. This continued throughout our entire interaction. It was clear that it was a complete inconvenience for this guy to go get the two tvs we wanted to purchase from the back. This man should not be on the sales floor. It was as if we were an inconvenience for everyone there except for the lady at the door. Terrible experience and we will not be back to this store.
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September 2023 by Steven Jones
Not a good look.1. The check out area looks ghetto. See picture.2. One female worker, who’s name started w an M, was manning the area that was just customer service but I guess is now also checkout. Of course she had one slow customer, I look and myself and someone else are in line.3. I glance around - classic 3/4 other workers (at least one who was a manager) are chilling by the front.4. A worker named Ari was excellent, told me exactly where to find what I needed, hence 3 instead of 1 star.5. The worker at customer service looked heroic to me since she had to handle everyone by herself, until she could finish my one, small item transaction without shoving food in her mouth. Then she spoke and said something w food in her mouth, maybe that my receipt was emailed. Appealing. It wasn’t like a tik tac it was something big.Maybe she is a diabetic I have no idea. For shame Best Buy, for shame.
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September 2023 by Miriam Blanco
I like best buy and and I have always bought items from their stores. I moved to Jacksonville recently and went to buy a new desk from their location there. The team member who was working the cash register was very rude when I was checking out. I was in a great mood all day up until that. I thought about him mumbling curse under his breath at me the entire time I was putting my desk together.
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September 2023 by john schultz
Clean, looked under stocked and video games are lacking. No blueshirts ever asked how they could be helpful although i saw some conversing amongstthemselves. I did find an android auto adapter thing that works well.Customer service desk was friendly and helpful but there were no cashiers for easy check out so the line just stalled as they answered questions that the floor staff should have been on top of.Typical best buy on a Sunday.
